{"id":44199,"date":"2022-04-27T18:56:39","date_gmt":"2022-04-27T17:56:39","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=44199"},"modified":"2023-04-26T15:13:09","modified_gmt":"2023-04-26T14:13:09","slug":"talkdesk-launches-a-new-cx-solution-for-financial-services","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/contact-center\/talkdesk-launches-a-new-cx-solution-for-financial-services\/","title":{"rendered":"Talkdesk Launches a New CX Solution for Financial Services"},"content":{"rendered":"

Talkdesk has launched a new CX solution targeted toward financial services: Financial Services Experience Cloud for Insurance.<\/p>\n

Described as the \u201cindustry\u2019s first CX solution purpose-built for unifying the insurance customer journey\u201d, the platform provides integrations with various claims management systems, policy administration systems, and CRM systems.<\/p>\n

Scott Bright, Vice President, Financial Services Product Management, at Talkdesk<\/strong>, said: \u201cInsurers are operating within a complex environment. Volatile investment markets, emerging competitors, and natural disasters are driving them to increase focus on delivering ever-better CX and squeezing more value from their operations.\u201d<\/p>\n

\u201cWith Talkdesk Financial Services Experience Cloud for Insurance, they can unify customer journeys, enable frontline employees to work more efficiently, and be well positioned to not only navigate market challenges, but take advantage of the opportunities.\u201d<\/p><\/blockquote>\n

Designed to meet and exceed rising customer expectations in the financial services industry, Talkdesk\u2019s platform offers a broad range of benefits, such as easy modification of agent workflows, a holistic view of the client context and interactions history, and pre-trained artificial intelligence.<\/p>\n

The platform also includes real-time guidance and recommendations for the next best actions to help agents have more efficient, personalised conversations.<\/p>\n

To offer its customers more options for protecting payment data, Talkdesk recently partnered<\/a> with data security and call compliance provider Semafone.<\/p>\n","protected":false},"excerpt":{"rendered":"

Talkdesk has launched a new CX solution targeted toward financial services: Financial Services Experience Cloud for Insurance. Described as the \u201cindustry\u2019s first CX solution purpose-built for unifying the insurance customer journey\u201d, the platform provides integrations with various claims management systems, policy administration systems, and CRM systems. Scott Bright, Vice President, Financial Services Product Management, at […]<\/p>\n","protected":false},"author":4054,"featured_media":44200,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[11850],"class_list":["post-44199","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center","tag-financial-services","tag-security-and-compliance","brands_to_track-talkdesk","editorial_type-news"],"acf":[],"yoast_head":"\nTalkdesk Launches a New CX Solution for Financial Services - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers Contact Center & Omnichannel\u200b news including Financial Services, Security and Compliance and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/contact-center\/talkdesk-launches-a-new-cx-solution-for-financial-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Talkdesk Launches a New CX Solution for Financial Services\" \/>\n<meta property=\"og:description\" content=\"CX Today covers Contact Center & Omnichannel\u200b news including Financial Services, Security and Compliance and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/contact-center\/talkdesk-launches-a-new-cx-solution-for-financial-services\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-04-27T17:56:39+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-04-26T14:13:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/04\/Talkdesk-Launches-a-New-CX-Solution-for-Financial-Services.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Sandra Radlova\u010dki\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sandra Radlova\u010dki\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/talkdesk-launches-a-new-cx-solution-for-financial-services\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/talkdesk-launches-a-new-cx-solution-for-financial-services\/\"},\"author\":{\"name\":\"Sandra Radlova\u010dki\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/e5e396ccac9d18d53ab7c6d919266510\"},\"headline\":\"Talkdesk Launches a New CX Solution for Financial Services\",\"datePublished\":\"2022-04-27T17:56:39+00:00\",\"dateModified\":\"2023-04-26T14:13:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/talkdesk-launches-a-new-cx-solution-for-financial-services\/\"},\"wordCount\":220,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/talkdesk-launches-a-new-cx-solution-for-financial-services\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/04\/Talkdesk-Launches-a-New-CX-Solution-for-Financial-Services.jpg\",\"keywords\":[\"Financial Services\",\"Security and Compliance\"],\"articleSection\":[\"Contact Center & Omnichannel\u200b\"],\"inLanguage\":\"en-GB\",\"copyrightYear\":\"2022\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/talkdesk-launches-a-new-cx-solution-for-financial-services\/\",\"url\":\"https:\/\/www.cxtoday.com\/contact-center\/talkdesk-launches-a-new-cx-solution-for-financial-services\/\",\"name\":\"Talkdesk Launches a New CX Solution for Financial Services - 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