{"id":44842,"date":"2022-06-14T13:05:13","date_gmt":"2022-06-14T12:05:13","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=44842"},"modified":"2022-08-11T11:13:24","modified_gmt":"2022-08-11T10:13:24","slug":"vonage-chosen-by-digital-banking-firm-to-improve-cx","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/contact-center\/vonage-chosen-by-digital-banking-firm-to-improve-cx\/","title":{"rendered":"Vonage Chosen by Digital Banking Firm to Improve CX"},"content":{"rendered":"<p>Digital banking and payments firm Revolut has selected Vonage Contact Centre for Salesforce solution to improve customer communication.<\/p>\n<p>The integration will enable Revolut agents to route calls between team members and customise dashboards with real-time performance metrics, strengthening overall contact centre efficiency.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.cxtoday.com\/contact-centre\/breaking-ericsson-to-acquire-vonage-for-6-2b\/\" target=\"_blank\" rel=\"noopener\">Ericsson Acquires Vonage for $6.2B<\/a><\/li>\n<\/ul>\n<p><strong>Reggie Scales, Senior Vice President, Applications Group for Vonage<\/strong>, said: \u201cWe are pleased that Revolut has chosen Vonage to drive customer engagement and create the best possible experience from anywhere.<\/p>\n<p>\u201cWith Vonage\u2019s Salesforce integration, the Revolut team has access to key customer data and insights, while benefiting from communications that are more meaningful, across any channel.\u201d<\/p>\n<p>Launched in 2015, the Revolut app offers personal and business money management services, alongside investing options, all within a single app.<\/p>\n<p>Serving more than 18 million customers worldwide, Revolut aims to \u201creinvent the way the world does money\u201d.<\/p>\n<p>Revolut is already using the Vonage SMS API to authenticate secure global transactions, leveraging Vonage\u2019s broad international SMS capabilities.<\/p>\n<p><strong>Matthew Acton Davis, Global Head of Sales at Revolut,<\/strong>\u00a0said: &#8220;We are delighted to bring Vonage\u2019s solutions to Revolut. Its flexible and scalable cloud communications solution will help us to provide a consistent and personalised customer experience.\u201d<\/p>\n<p>Vonage first launched its contact centre solution on Salesforce AppExchange in June 2021.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Digital banking and payments firm Revolut has selected Vonage Contact Centre for Salesforce solution to improve customer communication. The integration will enable Revolut agents to route calls between team members and customise dashboards with real-time performance metrics, strengthening overall contact centre efficiency. Ericsson Acquires Vonage for $6.2B Reggie Scales, Senior Vice President, Applications Group for [&hellip;]<\/p>\n","protected":false},"author":4054,"featured_media":44843,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[11850],"class_list":["post-44842","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center","tag-customer-engagement-center","tag-financial-services","brands_to_track-vonage","editorial_type-news","intent-loyalty"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Vonage Chosen by Digital Banking Firm to Improve CX - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers Contact Center &amp; Omnichannel\u200b news including Customer Engagement Center, Financial Services and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/contact-center\/vonage-chosen-by-digital-banking-firm-to-improve-cx\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vonage Chosen by Digital Banking Firm to Improve CX\" \/>\n<meta property=\"og:description\" content=\"CX Today covers Contact Center &amp; Omnichannel\u200b news including Customer Engagement Center, Financial Services and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/contact-center\/vonage-chosen-by-digital-banking-firm-to-improve-cx\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-06-14T12:05:13+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-11T10:13:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/06\/Vonage-Chosen-by-Digital-Banking-Firm-to-Improve-CX.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Sandra Radlova\u010dki\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sandra Radlova\u010dki\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/vonage-chosen-by-digital-banking-firm-to-improve-cx\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/vonage-chosen-by-digital-banking-firm-to-improve-cx\/\"},\"author\":{\"name\":\"Sandra Radlova\u010dki\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/e5e396ccac9d18d53ab7c6d919266510\"},\"headline\":\"Vonage Chosen by Digital Banking Firm to Improve CX\",\"datePublished\":\"2022-06-14T12:05:13+00:00\",\"dateModified\":\"2022-08-11T10:13:24+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/vonage-chosen-by-digital-banking-firm-to-improve-cx\/\"},\"wordCount\":219,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/vonage-chosen-by-digital-banking-firm-to-improve-cx\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/06\/Vonage-Chosen-by-Digital-Banking-Firm-to-Improve-CX.jpg\",\"keywords\":[\"Customer Engagement Center\",\"Financial Services\"],\"articleSection\":[\"Contact Center &amp; Omnichannel\u200b\"],\"inLanguage\":\"en-GB\",\"copyrightYear\":\"2022\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/vonage-chosen-by-digital-banking-firm-to-improve-cx\/\",\"url\":\"https:\/\/www.cxtoday.com\/contact-center\/vonage-chosen-by-digital-banking-firm-to-improve-cx\/\",\"name\":\"Vonage Chosen by Digital Banking Firm to Improve CX - CX Today\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/vonage-chosen-by-digital-banking-firm-to-improve-cx\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/vonage-chosen-by-digital-banking-firm-to-improve-cx\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/06\/Vonage-Chosen-by-Digital-Banking-Firm-to-Improve-CX.jpg\",\"datePublished\":\"2022-06-14T12:05:13+00:00\",\"dateModified\":\"2022-08-11T10:13:24+00:00\",\"description\":\"CX Today covers Contact Center &amp; Omnichannel\u200b news including Customer Engagement Center, Financial Services and more.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/vonage-chosen-by-digital-banking-firm-to-improve-cx\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.cxtoday.com\/contact-center\/vonage-chosen-by-digital-banking-firm-to-improve-cx\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/vonage-chosen-by-digital-banking-firm-to-improve-cx\/#primaryimage\",\"url\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/06\/Vonage-Chosen-by-Digital-Banking-Firm-to-Improve-CX.jpg\",\"contentUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/06\/Vonage-Chosen-by-Digital-Banking-Firm-to-Improve-CX.jpg\",\"width\":850,\"height\":425,\"caption\":\"Vonage Chosen by Digital Banking Firm to Improve CX\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/vonage-chosen-by-digital-banking-firm-to-improve-cx\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.cxtoday.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Contact Center &amp; Omnichannel\u200b\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.cxtoday.com\/#website\",\"url\":\"https:\/\/www.cxtoday.com\/\",\"name\":\"CX Today\",\"description\":\"Customer Experience Technology News\",\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.cxtoday.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.cxtoday.com\/#organization\",\"name\":\"CX Today\",\"url\":\"https:\/\/www.cxtoday.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png\",\"contentUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png\",\"width\":2606,\"height\":1154,\"caption\":\"CX Today\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/CXTodayNews\/\",\"https:\/\/x.com\/cxtodaynews\",\"https:\/\/www.linkedin.com\/company\/69192959\/\",\"https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/e5e396ccac9d18d53ab7c6d919266510\",\"name\":\"Sandra Radlova\u010dki\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/825411ac53048830c87c62e03df207c946b4379d72beb89a71ec4e226591e054?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/825411ac53048830c87c62e03df207c946b4379d72beb89a71ec4e226591e054?s=96&d=mm&r=g\",\"caption\":\"Sandra Radlova\u010dki\"},\"description\":\"Sandra is a CX Today journalist\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/sandra-radlovacki-877ab2196\/\"],\"url\":\"https:\/\/www.cxtoday.com\/author\/sandra-radlovackicxtoday-com\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Vonage Chosen by Digital Banking Firm to Improve CX - CX Today","description":"CX Today covers Contact Center &amp; Omnichannel\u200b news including Customer Engagement Center, Financial Services and more.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.cxtoday.com\/contact-center\/vonage-chosen-by-digital-banking-firm-to-improve-cx\/","og_locale":"en_GB","og_type":"article","og_title":"Vonage Chosen by Digital Banking Firm to Improve CX","og_description":"CX Today covers Contact Center &amp; Omnichannel\u200b news including Customer Engagement Center, Financial Services and more.","og_url":"https:\/\/www.cxtoday.com\/contact-center\/vonage-chosen-by-digital-banking-firm-to-improve-cx\/","og_site_name":"CX Today","article_publisher":"https:\/\/www.facebook.com\/CXTodayNews\/","article_published_time":"2022-06-14T12:05:13+00:00","article_modified_time":"2022-08-11T10:13:24+00:00","og_image":[{"width":850,"height":425,"url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/06\/Vonage-Chosen-by-Digital-Banking-Firm-to-Improve-CX.jpg","type":"image\/jpeg"}],"author":"Sandra Radlova\u010dki","twitter_card":"summary_large_image","twitter_creator":"@cxtodaynews","twitter_site":"@cxtodaynews","twitter_misc":{"Written by":"Sandra Radlova\u010dki","Estimated reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.cxtoday.com\/contact-center\/vonage-chosen-by-digital-banking-firm-to-improve-cx\/#article","isPartOf":{"@id":"https:\/\/www.cxtoday.com\/contact-center\/vonage-chosen-by-digital-banking-firm-to-improve-cx\/"},"author":{"name":"Sandra Radlova\u010dki","@id":"https:\/\/www.cxtoday.com\/#\/schema\/person\/e5e396ccac9d18d53ab7c6d919266510"},"headline":"Vonage Chosen by Digital Banking Firm to Improve CX","datePublished":"2022-06-14T12:05:13+00:00","dateModified":"2022-08-11T10:13:24+00:00","mainEntityOfPage":{"@id":"https:\/\/www.cxtoday.com\/contact-center\/vonage-chosen-by-digital-banking-firm-to-improve-cx\/"},"wordCount":219,"publisher":{"@id":"https:\/\/www.cxtoday.com\/#organization"},"image":{"@id":"https:\/\/www.cxtoday.com\/contact-center\/vonage-chosen-by-digital-banking-firm-to-improve-cx\/#primaryimage"},"thumbnailUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/06\/Vonage-Chosen-by-Digital-Banking-Firm-to-Improve-CX.jpg","keywords":["Customer Engagement Center","Financial Services"],"articleSection":["Contact Center &amp; Omnichannel\u200b"],"inLanguage":"en-GB","copyrightYear":"2022","copyrightHolder":{"@id":"https:\/\/www.cxtoday.com\/#organization"}},{"@type":"WebPage","@id":"https:\/\/www.cxtoday.com\/contact-center\/vonage-chosen-by-digital-banking-firm-to-improve-cx\/","url":"https:\/\/www.cxtoday.com\/contact-center\/vonage-chosen-by-digital-banking-firm-to-improve-cx\/","name":"Vonage Chosen by Digital Banking Firm to Improve CX - CX Today","isPartOf":{"@id":"https:\/\/www.cxtoday.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.cxtoday.com\/contact-center\/vonage-chosen-by-digital-banking-firm-to-improve-cx\/#primaryimage"},"image":{"@id":"https:\/\/www.cxtoday.com\/contact-center\/vonage-chosen-by-digital-banking-firm-to-improve-cx\/#primaryimage"},"thumbnailUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/06\/Vonage-Chosen-by-Digital-Banking-Firm-to-Improve-CX.jpg","datePublished":"2022-06-14T12:05:13+00:00","dateModified":"2022-08-11T10:13:24+00:00","description":"CX Today covers Contact Center &amp; Omnichannel\u200b news including Customer Engagement Center, Financial Services and more.","breadcrumb":{"@id":"https:\/\/www.cxtoday.com\/contact-center\/vonage-chosen-by-digital-banking-firm-to-improve-cx\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.cxtoday.com\/contact-center\/vonage-chosen-by-digital-banking-firm-to-improve-cx\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.cxtoday.com\/contact-center\/vonage-chosen-by-digital-banking-firm-to-improve-cx\/#primaryimage","url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/06\/Vonage-Chosen-by-Digital-Banking-Firm-to-Improve-CX.jpg","contentUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/06\/Vonage-Chosen-by-Digital-Banking-Firm-to-Improve-CX.jpg","width":850,"height":425,"caption":"Vonage Chosen by Digital Banking Firm to Improve CX"},{"@type":"BreadcrumbList","@id":"https:\/\/www.cxtoday.com\/contact-center\/vonage-chosen-by-digital-banking-firm-to-improve-cx\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.cxtoday.com\/"},{"@type":"ListItem","position":2,"name":"Contact Center &amp; Omnichannel\u200b"}]},{"@type":"WebSite","@id":"https:\/\/www.cxtoday.com\/#website","url":"https:\/\/www.cxtoday.com\/","name":"CX Today","description":"Customer Experience Technology News","publisher":{"@id":"https:\/\/www.cxtoday.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.cxtoday.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.cxtoday.com\/#organization","name":"CX Today","url":"https:\/\/www.cxtoday.com\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png","contentUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png","width":2606,"height":1154,"caption":"CX Today"},"image":{"@id":"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/CXTodayNews\/","https:\/\/x.com\/cxtodaynews","https:\/\/www.linkedin.com\/company\/69192959\/","https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA"]},{"@type":"Person","@id":"https:\/\/www.cxtoday.com\/#\/schema\/person\/e5e396ccac9d18d53ab7c6d919266510","name":"Sandra Radlova\u010dki","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.cxtoday.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/825411ac53048830c87c62e03df207c946b4379d72beb89a71ec4e226591e054?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/825411ac53048830c87c62e03df207c946b4379d72beb89a71ec4e226591e054?s=96&d=mm&r=g","caption":"Sandra Radlova\u010dki"},"description":"Sandra is a CX Today journalist","sameAs":["https:\/\/www.linkedin.com\/in\/sandra-radlovacki-877ab2196\/"],"url":"https:\/\/www.cxtoday.com\/author\/sandra-radlovackicxtoday-com\/"}]}},"_links":{"self":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts\/44842","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/users\/4054"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/comments?post=44842"}],"version-history":[{"count":0,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts\/44842\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/media\/44843"}],"wp:attachment":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/media?parent=44842"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/categories?post=44842"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}