Cloud communications solutions and multi-cloud application ecosystem provider Avaya has demonstrated a new way for its customers to extend their customer contact centre capabilities with immersive VR (virtual reality) technology.<\/p>\n
Avaya showcased its Metaverse Experience concept at the Gartner IT Symposium\/Xpo in Barcelona, which took place in early November.<\/p>\n
The showcase highlighted how Avaya clients could use an immersive Metaverse space to reimagine the buyer’s journey, enabling agents to communicate with customers via realistic avatars \u2014 including accessing bespoke VR offices, showrooms, and experiences to boost productivity, collaboration, and customer engagement.<\/p>\n
Many forward-thinking companies and government agencies are considering how the emerging Metaverse can enable innovative new opportunities and business models. This showcase expands this discussion to include leveraging integrated Metaverse technology like persistent, decentralized, and interoperable content to improve CX operations.<\/p>\n
As the potential for Metaverse CX is still unknown, Avaya\u2019s focus is to reduce the risk and cost associated with testing the true potential of this new uncharted opportunity. The Avaya Experience Platform™ is designed to deliver \u201cInnovation without Disruption\u201d, which dramatically increases the accessibility of CX innovation like the Metaverse to businesses.<\/p>\n
We\u2019ve developed cloud services that can be deployed on top of existing systems, enabling a hybrid environment that allows you to do more with what you have \u2014 innovation without requiring a platform change.<\/p>\n