{"id":50090,"date":"2023-06-22T10:00:29","date_gmt":"2023-06-22T09:00:29","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=50090"},"modified":"2023-07-04T10:05:04","modified_gmt":"2023-07-04T09:05:04","slug":"topic-sentiment-analysis-in-the-contact-center-definitions-use-cases-benefits","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/tv\/topic-sentiment-analysis-in-the-contact-center-definitions-use-cases-benefits\/","title":{"rendered":"Topic &#038; Sentiment Analysis In the Contact Center: Definitions, Use Cases, &#038; Benefits"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"CX Today, Topic &amp; Sentiment Analysis In the Contact Center: Definitions, Use Cases, &amp; Benefits\" src=\"https:\/\/www.buzzsprout.com\/1557728\/13064978-topic-sentiment-analysis-in-the-contact-center-definitions-use-cases-benefits?client_source=small_player&amp;iframe=true\" width=\"100%\" height=\"73\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=l9z1W5EY6B4\">Watch on YouTube.<\/a><\/p>\n<p><strong>CX Today&#8217;s Charlie Mitchell<\/strong> hosts <strong>John Ortiz, Technology Sales Manager at MiaRec. <\/strong><\/p>\n<p>We consider the topic and sentiment analysis in the contact center, discussing:<\/p>\n<ul>\n<li><strong>Definitions for topic and sentiment analysis <\/strong><\/li>\n<li><strong>The many contact center use cases for both <\/strong><\/li>\n<li><strong>The benefits of these use cases <\/strong><\/li>\n<li><strong>Implementing topic and sentiment analysis solutions <\/strong><\/li>\n<\/ul>\n<p>If you&#8217;d like to find out more about MiaRec&#8217;s conversational intelligence solutions, visit <a href=\"https:\/\/www.miarec.com\/\" target=\"_blank\" rel=\"noopener\">MiaRec<\/a>.<\/p>\n<p>Thanks for watching, if you&#8217;d like more like this, don&#8217;t forget to <a href=\"https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA\" target=\"_blank\" rel=\"noopener\">SUBSCRIBE<\/a> to our channel.<\/p>\n<p>You can also join in the conversation on our <a href=\"https:\/\/twitter.com\/cxtodaynews\" target=\"_blank\" rel=\"noopener\">Twitter<\/a> and <a href=\"https:\/\/www.linkedin.com\/company\/cxtoday\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a> pages.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Watch on YouTube. CX Today&#8217;s Charlie Mitchell hosts John Ortiz, Technology Sales Manager at MiaRec. We consider the topic and sentiment analysis in the contact center, discussing: Definitions for topic and sentiment analysis The many contact center use cases for both The benefits of these use cases Implementing topic and sentiment analysis solutions If you&#8217;d [&hellip;]<\/p>\n","protected":false},"author":4063,"featured_media":50091,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[60908],"class_list":["post-50090","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-tv","tag-ccaas","tag-sentiment-analysis","post_format-post-format-video","brands_to_track-miarec","editorial_type-interview","intent-evaluation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Topic &amp; Sentiment Analysis In the Contact Center: Definitions, Use Cases, &amp; Benefits - 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