{"id":52028,"date":"2023-09-12T10:00:16","date_gmt":"2023-09-12T09:00:16","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=52028"},"modified":"2023-08-30T12:29:48","modified_gmt":"2023-08-30T11:29:48","slug":"what-is-the-roi-of-workforce-engagement-software-for-my-contact-center-calabrio","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/contact-center\/what-is-the-roi-of-workforce-engagement-software-for-my-contact-center-calabrio\/","title":{"rendered":"What Is the ROI of Workforce Engagement Software for My Contact Center?"},"content":{"rendered":"

Contact centers recognize the need to evolve. But when budgets are tight and time is short, leaders require extra assurances that new technology will deliver a substantial return on investment.<\/span>\u00a0<\/span><\/p>\n

Every CX tech vendor has recognized this trend, even the likes of Salesforce. Indeed, CEO Marc Benioff recently noted:\u00a0<\/span>\u00a0<\/span><\/p>\n

\u201cNearly everyone I\u2019ve talked to is taking a more measured approach to their business.\u201d\u00a0<\/span><\/p><\/blockquote>\n

Calabrio \u2013 a workforce engagement management (WEM) tech leader – is another vendor that has recognized this trend and taken drastic action.<\/span>\u00a0<\/span><\/p>\n

Wishing to fill prospective customer confidence to the brim, the WEM provider has put together a comprehensive <\/span>Value Realization Toolkit<\/span><\/a>.\u00a0<\/span>\u00a0<\/span><\/p>\n

According <\/span>to Dave Hoekstra, Product Evangelist at Calabrio<\/a><\/span><\/b>, this \u201csimplifies the buying process and solves the problem many contact centers face today\u2014the problem of too much to do with too little time.\u201d Let\u2019s delve deeper.\u00a0<\/span>\u00a0<\/span><\/p>\n

The Value Realization Toolkit<\/span>\u00a0<\/span><\/h2>\n

There are six stages to the Value Realisation Toolkit, each specially designed to simplify the decision-making and buying process.\u00a0<\/span>\u00a0<\/span><\/p>\n

It includes how-to guides, ROI calculators, cost predictions, and real-world examples of the solution at work – saving decision-makers time and money.\u00a0\u00a0<\/span>\u00a0<\/span><\/p>\n

With tried-and-tested methods from their customers – who range from Netflix and Dyson to Standard Bank and Capital One – Calabrio\u2019s Hoekstra believes success depends on a three-point methodology:<\/span>\u00a0<\/span><\/p>\n

    \n
  1. Evaluating costs<\/span>\u00a0<\/span><\/li>\n
  2. Influencing the decision-makers across your organization<\/span>\u00a0<\/span><\/li>\n
  3. Asking customers the right questions<\/span>\u00a0<\/span><\/li>\n<\/ol>\n

    The assets in the Value Realization Toolkit aim to help businesses meet these objectives quickly, simply, and effectively.\u00a0<\/span>\u00a0<\/span><\/p>\n

    Stage One<\/span><\/b>\u00a0<\/span><\/p>\n

    ROI Calculators<\/span><\/b><\/a>\u00a0<\/span><\/p>\n

    Use Calabrio\u2019s calculators to estimate how much money you could save when you switch to Calibrio <\/span><\/i>ONE.\u00a0<\/span><\/i>\u00a0<\/span><\/p>\n

    In stage one, the Calabrio ONE Calculator can show businesses how much they can save each month by leveraging the Calabrio ONE suite to turn challenges into competitive advantages and deliver powerful value.\u00a0\u00a0<\/span>\u00a0<\/span><\/p>\n

    Stage Two<\/span><\/b>\u00a0<\/span><\/p>\n

    Build Your Business Case \u2013 A How-to-Guide<\/span><\/b><\/a>\u00a0<\/span><\/p>\n

    Learn how to influence decision-makers within your organization to kickstart your tech transformation.\u00a0<\/span><\/i>\u00a0<\/span><\/p>\n

    Stage two helps contact centers kickstart transformation by empowering stakeholders for change and building an outcome-centric, evidence-based business case. As Hoekstra puts it:\u00a0<\/span>\u00a0<\/span><\/p>\n

    \u201cSuccess starts with a strong business case that appeals to a broad range of people, especially for complex organizations or contact centers that aim to be cutting-edge, putting CX and Employee Experience (EX) at the heart of everything.\u201d<\/span><\/p><\/blockquote>\n

    Stage Three<\/span><\/b>\u00a0<\/span><\/p>\n

    Customer Reference Call Checklist<\/span><\/b><\/a>\u00a0<\/span><\/p>\n

    Use simple templates to guide a successful reference call and establish expectations.\u00a0<\/span><\/i>\u00a0<\/span><\/p>\n

    Sometimes the biggest barrier to change is lack of time. Lack of time to think through a list comprehensively, write it out, or double check with another subject matter expert. At stage three, decision-makers can use simple Calabrio templates and discover what to expect from a WFO\/WEM solution to gain maximum ROI.\u00a0<\/span>\u00a0<\/span><\/p>\n

    A Toolkit Designed to See You Through\u00a0<\/span>\u00a0<\/span><\/h2>\n

    The final steps of the six-stage Value Realization Kit help contact centers remediate, recompense, and evaluate.\u00a0<\/span>\u00a0<\/span><\/p>\n

    These include a \u201cWhat\u2019s Next?\u201d eBook detailing how to make the most of new technology now and in the future, a KPI Impact Infographic, and an Analyst and Peer Review Guide.\u00a0<\/span>\u00a0<\/span><\/p>\n

    The KPI Infographic provides contact centers with a reference guide on how similar customers have turned critical business challenges into competitive advantages.\u00a0<\/span>\u00a0<\/span><\/p>\n

    Likewise, the Analyst and Peer Review Guide provides decision-makers with a meaningful, quantifiable resource on why and how Calabrio can accelerate innovation.\u00a0<\/span>\u00a0<\/span><\/p>\n

    Calabrio provides contact centers with a start-to-finish guide on digital transformation, offering value and impact projections for the short and long term.<\/span>\u00a0<\/span><\/p>\n

    Business leaders can <\/span>explore the Calabrio Value Realization Toolkit in depth here<\/span><\/a>\u2014with access to all assets in one foul swoop.\u00a0<\/span>\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

    Contact centers recognize the need to evolve. But when budgets are tight and time is short, leaders require extra assurances that new technology will deliver a substantial return on investment.\u00a0 Every CX tech vendor has recognized this trend, even the likes of Salesforce. Indeed, CEO Marc Benioff recently noted:\u00a0\u00a0 \u201cNearly everyone I\u2019ve talked to is […]<\/p>\n","protected":false},"author":4480,"featured_media":52032,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[11850],"class_list":["post-52028","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center","tag-call-recording","tag-workforce-management","tag-workforce-optimization","brands_to_track-calabrio","editorial_type-interview","intent-discovery"],"acf":[],"yoast_head":"\nWhat Is the ROI of Workforce Engagement Software for My Contact Center? - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers Contact Center & Omnichannel\u200b news including Call Recording, Workforce Management, Workforce Optimization and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/contact-center\/what-is-the-roi-of-workforce-engagement-software-for-my-contact-center-calabrio\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What Is the ROI of Workforce Engagement Software for My Contact Center?\" \/>\n<meta property=\"og:description\" content=\"CX Today covers Contact Center & Omnichannel\u200b news including Call Recording, Workforce Management, Workforce Optimization and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/contact-center\/what-is-the-roi-of-workforce-engagement-software-for-my-contact-center-calabrio\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-12T09:00:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2023\/08\/What-Is-the-ROI-of-Workforce-Engagement-Software-for-My-Contact-Center-CX-Today-News.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Zen Bahar\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Zen Bahar\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/what-is-the-roi-of-workforce-engagement-software-for-my-contact-center-calabrio\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/what-is-the-roi-of-workforce-engagement-software-for-my-contact-center-calabrio\/\"},\"author\":{\"name\":\"Zen Bahar\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/a1a702c04b8dc30b3265ec3f34195dba\"},\"headline\":\"What Is the ROI of Workforce Engagement Software for My Contact Center?\",\"datePublished\":\"2023-09-12T09:00:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/what-is-the-roi-of-workforce-engagement-software-for-my-contact-center-calabrio\/\"},\"wordCount\":610,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/what-is-the-roi-of-workforce-engagement-software-for-my-contact-center-calabrio\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2023\/08\/What-Is-the-ROI-of-Workforce-Engagement-Software-for-My-Contact-Center-CX-Today-News.jpg\",\"keywords\":[\"Call Recording\",\"Workforce Management\",\"Workforce Optimization\"],\"articleSection\":[\"Contact Center & Omnichannel\u200b\"],\"inLanguage\":\"en-GB\",\"copyrightYear\":\"2023\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/what-is-the-roi-of-workforce-engagement-software-for-my-contact-center-calabrio\/\",\"url\":\"https:\/\/www.cxtoday.com\/contact-center\/what-is-the-roi-of-workforce-engagement-software-for-my-contact-center-calabrio\/\",\"name\":\"What Is the ROI of Workforce Engagement Software for My Contact Center? - 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