{"id":52428,"date":"2023-09-13T09:22:08","date_gmt":"2023-09-13T08:22:08","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=52428"},"modified":"2023-09-18T13:28:54","modified_gmt":"2023-09-18T12:28:54","slug":"big-cx-news-the-latest-on-the-salesforce-genesys-joint-platform-and-five9s-aceyus-acquisition","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/tv\/big-cx-news-the-latest-on-the-salesforce-genesys-joint-platform-and-five9s-aceyus-acquisition\/","title":{"rendered":"BIG CX News &#8211; The Latest on the Salesforce &#038; Genesys Joint Platform and Five9&#8217;s Aceyus Acquisition"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"CX Today, BIG CX News - The Latest on the Salesforce &amp; Genesys Joint Platform and Five9\" src=\"https:\/\/www.buzzsprout.com\/1557728\/13582908-big-cx-news-the-latest-on-the-salesforce-genesys-joint-platform-and-five9-s-aceyus-acquisition?client_source=small_player&amp;iframe=true\" width=\"100%\" height=\"73\" frameborder=\"0\" scrolling=\"no\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=1ouMzmQ2wO4\" target=\"_blank\" rel=\"noopener\">Watch on YouTube.<\/a><\/p>\n<p><strong>CX Today&#8217;s Charlie Mitchell<\/strong> presents the latest trending news from the customer experience world.<\/p>\n<p>He&#8217;s joined by four prominent CX analysts to dissect the latest stories from the space &#8211; including news from Genesys, Salesforce, Google, and Five9.<\/p>\n<p>In this edition, our CX experts include:<\/p>\n<ul>\n<li><strong>Shelly Kramer, Principal Analyst at V3B <\/strong><\/li>\n<li><strong>Zeus Kerravala, Principal Analyst at ZK Research <\/strong><\/li>\n<li><strong>Liz Miller, VP &amp; Principal Analyst at Constellation Research <\/strong><\/li>\n<li><strong>Michael Fauscette, Founder, CEO &amp; Chief Analyst at Arion Research<\/strong><\/li>\n<\/ul>\n<p>Thanks for watching. If you\u2019d like more like this, don\u2019t forget to\u00a0<a href=\"https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA\" target=\"_blank\" rel=\"noopener\">SUBSCRIBE<\/a>\u00a0to our channel.<\/p>\n<p>You can also join in the conversation on our\u00a0<a href=\"https:\/\/twitter.com\/cxtodaynews\" target=\"_blank\" rel=\"noopener\">Twitter<\/a>\u00a0and\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/cxtoday\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a>\u00a0pages.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ufeff Watch on YouTube. CX Today&#8217;s Charlie Mitchell presents the latest trending news from the customer experience world. He&#8217;s joined by four prominent CX analysts to dissect the latest stories from the space &#8211; including news from Genesys, Salesforce, Google, and Five9. In this edition, our CX experts include: Shelly Kramer, Principal Analyst at V3B [&hellip;]<\/p>\n","protected":false},"author":4063,"featured_media":52431,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[61014,60908,61096],"class_list":["post-52428","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-crm","category-tv","category-workforce-engagement-management","tag-big-cx-news","tag-ccaas","tag-crm","tag-generative-ai","tag-workforce-optimization","post_format-post-format-video","brands_to_track-five9","brands_to_track-genesys","brands_to_track-google","brands_to_track-salesforce","editorial_type-feature","intent-evaluation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>BIG CX News - The Latest on the Salesforce &amp; Genesys Joint Platform and Five9&#039;s Aceyus Acquisition - 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