{"id":52608,"date":"2023-09-20T10:00:09","date_gmt":"2023-09-20T09:00:09","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=52608"},"modified":"2023-10-02T15:39:18","modified_gmt":"2023-10-02T14:39:18","slug":"video-will-continue-to-change-contact-center-experiences-heres-how","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/contact-center\/video-will-continue-to-change-contact-center-experiences-heres-how\/","title":{"rendered":"Video Will Continue to Change Contact Center Experiences. Here&#8217;s How."},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"CX Today, Video Will Continue to Change Contact Center Experiences. Here\" src=\"https:\/\/www.buzzsprout.com\/1557728\/13618877-video-will-continue-to-change-contact-center-experiences-here-s-how?client_source=small_player&amp;iframe=true\" width=\"100%\" height=\"73\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=jo7XhImp4sM\" target=\"_blank\" rel=\"noopener\">Watch on YouTube.<\/a><\/p>\n<p><strong>CX Today&#8217;s Charlie Mitchell<\/strong> hosts <strong>Martin Taylor, Deputy CEO of Content Guru<\/strong>.<\/p>\n<p>In this session, we consider the evolution of video within the contact center space, discussing:<\/p>\n<ul>\n<li><strong>Why the video boom never happened in CX <\/strong><\/li>\n<li><strong>The sectors that have rushed to embrace video and relevant use cases <\/strong><\/li>\n<li><strong>The sectors that haven&#8217;t yet, but may be missing an opportunity <\/strong><\/li>\n<li><strong>Up-and-coming video innovations that will pull the channel forward <\/strong><\/li>\n<li><strong>How Content Guru is preparing for the future of video <\/strong><\/li>\n<\/ul>\n<p>If you&#8217;re looking for more information about Content Guru&#8217;s storm LINK solution, visit <a href=\"https:\/\/www.contentguru.com\/en-us\/products\/customer-experience\/seamless-video-for-the-customer-contact\/\" target=\"_blank\" rel=\"noopener\">Content Guru<\/a>.<\/p>\n<p><span class=\"yt-core-attributed-string--link-inherit-color\">To delve deeper into the NHS case study: <a href=\"https:\/\/www.contentguru.com\/en-gb\/resources\/case-studies\/nhs-111-london\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.contentguru.com\/en-gb\/resources\/case-studies\/nhs-111-london\/<\/a><\/span><\/p>\n<p>Thanks for watching. If you&#8217;d like more like this, don&#8217;t forget to <a href=\"https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA\" target=\"_blank\" rel=\"noopener\">SUBSCRIBE<\/a> to our channel.<\/p>\n<p>You can also join in the conversation on our <a href=\"https:\/\/twitter.com\/cxtodaynews\" target=\"_blank\" rel=\"noopener\">Twitter<\/a> and <a href=\"https:\/\/www.linkedin.com\/company\/cxtoday\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a> pages.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Watch on YouTube. CX Today&#8217;s Charlie Mitchell hosts Martin Taylor, Deputy CEO of Content Guru. In this session, we consider the evolution of video within the contact center space, discussing: Why the video boom never happened in CX The sectors that have rushed to embrace video and relevant use cases The sectors that haven&#8217;t yet, [&hellip;]<\/p>\n","protected":false},"author":4063,"featured_media":52614,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[11850,60908],"class_list":["post-52608","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-contact-center","category-tv","tag-ccaas","tag-digital-transformation","tag-video","post_format-post-format-video","brands_to_track-content-guru","editorial_type-interview","intent-discovery"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Video Will Continue to Change Contact Center Experiences. 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