{"id":53723,"date":"2023-11-03T10:00:06","date_gmt":"2023-11-03T10:00:06","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=53723"},"modified":"2025-10-19T09:37:55","modified_gmt":"2025-10-19T08:37:55","slug":"generative-conversational-ai-ethical-guidelines-for-customer-experience-teams-xcally","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/tv\/generative-conversational-ai-ethical-guidelines-for-customer-experience-teams-xcally\/","title":{"rendered":"Generative Conversational AI: Ethical Guidelines for Customer Experience Teams"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"CX Today, Generative Conversational AI: Ethical Guidelines for Customer Experience Teams\" src=\"https:\/\/www.buzzsprout.com\/1557728\/13872105-generative-conversational-ai-ethical-guidelines-for-customer-experience-teams?client_source=small_player&amp;iframe=true\" width=\"100%\" height=\"73\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=R0itHDawj68\" target=\"_blank\" rel=\"noopener\">Watch on YouTube.<\/a><\/p>\n<p><strong>CX Today&#8217;s Charlie Mitchell<\/strong> hosts <strong>Diego Gosmar, Chief Innovation Evangelist at XCALLY<\/strong>.<\/p>\n<p>We discuss some of the ethics of deploying conversational, generative, and voice AI technologies for customer experience use cases.<\/p>\n<ul>\n<li><strong>The four pillars of sustainable conversational AI <\/strong><\/li>\n<li><strong>The new dangers of conversational AI <\/strong><\/li>\n<li><strong>Ethical principles for deploying conversational AI <\/strong><\/li>\n<li><strong>Customer success stories <\/strong><\/li>\n<\/ul>\n<p>For more insights from the XCALLY team, visit <a href=\"https:\/\/www.xcally.com\/\" target=\"_blank\" rel=\"noopener\">their website<\/a>.<\/p>\n<p>Thanks for watching. If you&#8217;d like more like this, don&#8217;t forget to <a href=\"https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA\" target=\"_blank\" rel=\"noopener\">SUBSCRIBE<\/a> to our channel.<\/p>\n<p>You can also join in the conversation on our <a href=\"https:\/\/twitter.com\/cxtodaynews\" target=\"_blank\" rel=\"noopener\">Twitter<\/a> and <a href=\"https:\/\/www.linkedin.com\/company\/cxtoday\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a> pages.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Watch on YouTube. CX Today&#8217;s Charlie Mitchell hosts Diego Gosmar, Chief Innovation Evangelist at XCALLY. We discuss some of the ethics of deploying conversational, generative, and voice AI technologies for customer experience use cases. The four pillars of sustainable conversational AI The new dangers of conversational AI Ethical principles for deploying conversational AI Customer success [&hellip;]<\/p>\n","protected":false},"author":4063,"featured_media":53733,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[60908,61096],"class_list":["post-53723","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-tv","category-workforce-engagement-management","tag-artificial-intelligence","tag-conversational-ai","tag-generative-ai","post_format-post-format-video","brands_to_track-xcally","editorial_type-interview","intent-discovery"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Generative Conversational AI: Ethical Guidelines for Customer Experience Teams - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers CX TV news including Artificial Intelligence, Conversational AI, Generative AI and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/tv\/generative-conversational-ai-ethical-guidelines-for-customer-experience-teams-xcally\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Generative Conversational AI: Ethical Guidelines for Customer Experience Teams\" \/>\n<meta property=\"og:description\" content=\"CX Today covers CX TV news including Artificial Intelligence, Conversational AI, Generative AI and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/tv\/generative-conversational-ai-ethical-guidelines-for-customer-experience-teams-xcally\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-11-03T10:00:06+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-19T08:37:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2023\/10\/Generative-Conversational-AI-Ethical-Guidelines-for-Customer-Experience-Teams-CX-Today-News.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Charlie Mitchell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Charlie Mitchell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/tv\/generative-conversational-ai-ethical-guidelines-for-customer-experience-teams-xcally\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/generative-conversational-ai-ethical-guidelines-for-customer-experience-teams-xcally\/\"},\"author\":{\"name\":\"Charlie Mitchell\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/4deb7a9ecd0b93d7461a492a1b54b8b9\"},\"headline\":\"Generative Conversational AI: Ethical Guidelines for Customer Experience Teams\",\"datePublished\":\"2023-11-03T10:00:06+00:00\",\"dateModified\":\"2025-10-19T08:37:55+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/generative-conversational-ai-ethical-guidelines-for-customer-experience-teams-xcally\/\"},\"wordCount\":107,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/generative-conversational-ai-ethical-guidelines-for-customer-experience-teams-xcally\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2023\/10\/Generative-Conversational-AI-Ethical-Guidelines-for-Customer-Experience-Teams-CX-Today-News.jpg\",\"keywords\":[\"Artificial Intelligence\",\"Conversational AI\",\"Generative AI\"],\"articleSection\":[\"CX TV\",\"Workforce Engagement Management\"],\"inLanguage\":\"en-GB\",\"copyrightYear\":\"2023\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cxtoday.com\/tv\/generative-conversational-ai-ethical-guidelines-for-customer-experience-teams-xcally\/\",\"url\":\"https:\/\/www.cxtoday.com\/tv\/generative-conversational-ai-ethical-guidelines-for-customer-experience-teams-xcally\/\",\"name\":\"Generative Conversational AI: Ethical Guidelines for Customer Experience Teams - 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