{"id":53921,"date":"2023-11-08T10:23:03","date_gmt":"2023-11-08T10:23:03","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=53921"},"modified":"2023-11-21T12:29:57","modified_gmt":"2023-11-21T12:29:57","slug":"zoom-crowned-king-of-uc-at-uc-awards-is-ccaas-next","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/tv\/zoom-crowned-king-of-uc-at-uc-awards-is-ccaas-next\/","title":{"rendered":"Zoom Crowned King of UC at UC Awards; Is CCaaS Next?"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"CX Today, Zoom Crowned King of UC at UC Awards; is CCaaS Next?\" src=\"https:\/\/www.buzzsprout.com\/1557728\/13932483-zoom-crowned-king-of-uc-at-uc-awards-is-ccaas-next?client_source=small_player&amp;iframe=true\" width=\"100%\" height=\"73\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=B8NvxvIMLBc\" target=\"_blank\" rel=\"noopener\">Watch on YouTube.<\/a><\/p>\n<p><strong>Welcome to Our Exclusive Interview at Zoomtopia 2023<\/strong> with <strong>Vi Chau, Head of Product for <a href=\"https:\/\/www.cxtoday.com\/vendor\/zoom\/\">Zoom<\/a> Phone and Zoom Contact Center<\/strong>.<\/p>\n<p>Will Zoom be the New King of UC and CCaaS?<\/p>\n<p>What&#8217;s Covered:<\/p>\n<ul>\n<li><strong>Vision &amp; Origins &#8211; How did Zoom evolve from a simple video conferencing tool to a comprehensive UC platform?<\/strong><\/li>\n<li><strong>Growth Secrets &#8211; What fueled Zoom&#8217;s meteoric rise in the UCaaS landscape?<\/strong><\/li>\n<li><strong>Buy or Build &#8211; Why did Zoom opt to develop its own contact center solution?<\/strong><\/li>\n<li><strong>UCaaS &amp; CCaaS Synergy &#8211; Why is an integrated solution better?<\/strong><\/li>\n<li><strong>Cutting-Edge Features &#8211; What sets Zoom Contact Center apart?<\/strong><\/li>\n<li><strong>Collaboration &#8211; How do Zoom Phone users and contact center agents interact?<\/strong><\/li>\n<li><strong>Data-Driven Excellence &#8211; How is customer data shaping the Zoom experience?<\/strong><\/li>\n<li><strong>Recent Innovations &#8211; What&#8217;s new and impactful in Zoom Contact Center?<\/strong><\/li>\n<li><strong>Go-to-Market Strategy &#8211; How can organizations evaluate and purchase Zoom Contact Center?<\/strong><\/li>\n<li><strong>Smooth Deployment &#8211; Making the complex simple.<\/strong><\/li>\n<\/ul>\n<p>Don&#8217;t miss our deep-dive webinar on Zoom Contact Center, happening right after Thanksgiving! <a href=\"https:\/\/www.bigmarker.com\/todaydigital\/The-Zoom-Effect-Transforming-Contact-Centers-for-the-Next-Generation\/\" target=\"_blank\" rel=\"noopener\">Be a part of the next generation of contact centers &#8211; register here<\/a>.<\/p>\n<p>Thanks for watching. If you&#8217;d like more like this, don&#8217;t forget to <a href=\"https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA\" target=\"_blank\" rel=\"noopener\">SUBSCRIBE<\/a> to our channel.<\/p>\n<p>You can also join in the conversation on our <a href=\"https:\/\/twitter.com\/cxtodaynews\" target=\"_blank\" rel=\"noopener\">Twitter<\/a> and <a href=\"https:\/\/www.linkedin.com\/company\/cxtoday\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a> pages.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Watch on YouTube. Welcome to Our Exclusive Interview at Zoomtopia 2023 with Vi Chau, Head of Product for Zoom Phone and Zoom Contact Center. Will Zoom be the New King of UC and CCaaS? What&#8217;s Covered: Vision &amp; Origins &#8211; How did Zoom evolve from a simple video conferencing tool to a comprehensive UC platform? [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":53935,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[60908],"class_list":["post-53921","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-tv","tag-ccaas","tag-event","tag-ucaas","tag-video","post_format-post-format-video","brands_to_track-zoom","editorial_type-interview","intent-discovery"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Zoom Crowned King of UC at UC Awards; Is CCaaS Next? - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers CX TV news including CCaaS, Event, UCaaS, Video and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/tv\/zoom-crowned-king-of-uc-at-uc-awards-is-ccaas-next\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Zoom Crowned King of UC at UC Awards; Is CCaaS Next?\" \/>\n<meta property=\"og:description\" content=\"CX Today covers CX TV news including CCaaS, Event, UCaaS, Video and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/tv\/zoom-crowned-king-of-uc-at-uc-awards-is-ccaas-next\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-11-08T10:23:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-21T12:29:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2023\/11\/Zoom-Crowned-King-of-UC-at-UC-Awards-is-CCaaS-Next-CX-Today-News.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Rob Scott\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@robscottnews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rob Scott\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/tv\/zoom-crowned-king-of-uc-at-uc-awards-is-ccaas-next\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/zoom-crowned-king-of-uc-at-uc-awards-is-ccaas-next\/\"},\"author\":{\"name\":\"Rob Scott\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/f19081c4679305342a54f09c4c9df308\"},\"headline\":\"Zoom Crowned King of UC at UC Awards; Is CCaaS Next?\",\"datePublished\":\"2023-11-08T10:23:03+00:00\",\"dateModified\":\"2023-11-21T12:29:57+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/zoom-crowned-king-of-uc-at-uc-awards-is-ccaas-next\/\"},\"wordCount\":226,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/zoom-crowned-king-of-uc-at-uc-awards-is-ccaas-next\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2023\/11\/Zoom-Crowned-King-of-UC-at-UC-Awards-is-CCaaS-Next-CX-Today-News.jpg\",\"keywords\":[\"CCaaS\",\"Event\",\"UCaaS\",\"Video\"],\"articleSection\":[\"CX TV\"],\"inLanguage\":\"en-GB\",\"copyrightYear\":\"2023\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cxtoday.com\/tv\/zoom-crowned-king-of-uc-at-uc-awards-is-ccaas-next\/\",\"url\":\"https:\/\/www.cxtoday.com\/tv\/zoom-crowned-king-of-uc-at-uc-awards-is-ccaas-next\/\",\"name\":\"Zoom Crowned King of UC at UC Awards; Is CCaaS Next? 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