{"id":54131,"date":"2023-11-16T09:59:35","date_gmt":"2023-11-16T09:59:35","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=54131"},"modified":"2023-11-28T14:10:06","modified_gmt":"2023-11-28T14:10:06","slug":"a-microsoft-teams-contact-center-demo-the-manager-experience-landis-technologies","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/tv\/a-microsoft-teams-contact-center-demo-the-manager-experience-landis-technologies\/","title":{"rendered":"A Microsoft Teams Contact Center Demo: The Manager Experience"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"CX Today, A Microsoft Teams Contact Center Demo: The Manager Experience\" src=\"https:\/\/www.buzzsprout.com\/1557728\/13983326-a-microsoft-teams-contact-center-demo-the-manager-experience?client_source=small_player&amp;iframe=true\" width=\"100%\" height=\"73\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=eA2okE1E_PY\" target=\"_blank\" rel=\"noopener\">Watch on YouTube.<\/a><\/p>\n<p><strong>CX Today&#8217;s Charlie Mitchell<\/strong> hosts <strong>Paul Martin, an Account Executive at Landis Technologies<\/strong>.<\/p>\n<p>We kickstart the conversation by discussing how Landis designed its Microsoft Teams Contact Center platform.<\/p>\n<p>We then share a demo of how a contact center manager can navigate and the platform and realize significant benefits.<\/p>\n<p>Finally, we consider:<\/p>\n<ul>\n<li><strong>What differentiates Landis Technologies&#8217; offering? <\/strong><\/li>\n<li><strong>What can contact centers expect from the agent and admin experiences? <\/strong><\/li>\n<li><strong>Where can our views go to learn more? <\/strong><\/li>\n<\/ul>\n<p>For more from Paul, check out <a href=\"https:\/\/www.youtube.com\/@landiscomputer\" target=\"_blank\" rel=\"noopener\">Landis Technologies&#8217; YouTube channel<\/a>.<\/p>\n<p>Thanks for watching. If you&#8217;d like more like this, don&#8217;t forget to <a href=\"https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA\" target=\"_blank\" rel=\"noopener\">SUBSCRIBE<\/a> to our channel.<\/p>\n<p>You can also join in the conversation on our <a href=\"https:\/\/twitter.com\/cxtodaynews\" target=\"_blank\" rel=\"noopener\">Twitter<\/a> and <a href=\"https:\/\/www.linkedin.com\/company\/cxtoday\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a> pages.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Watch on YouTube. CX Today&#8217;s Charlie Mitchell hosts Paul Martin, an Account Executive at Landis Technologies. We kickstart the conversation by discussing how Landis designed its Microsoft Teams Contact Center platform. We then share a demo of how a contact center manager can navigate and the platform and realize significant benefits. Finally, we consider: What [&hellip;]<\/p>\n","protected":false},"author":4063,"featured_media":54135,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[11850,60908],"class_list":["post-54131","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-contact-center","category-tv","tag-agent-assist","tag-ccaas","tag-microsoft-teams","post_format-post-format-video","brands_to_track-landis-technologies","editorial_type-interview","intent-evaluation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>A Microsoft Teams Contact Center Demo: The Manager Experience - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers CX TV news including Agent Assist, CCaaS, Microsoft Teams and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/contact-center\/a-microsoft-teams-contact-center-demo-the-manager-experience-landis-technologies\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A Microsoft Teams Contact Center Demo: The Manager Experience\" \/>\n<meta property=\"og:description\" content=\"CX Today covers CX TV news including Agent Assist, CCaaS, Microsoft Teams and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/contact-center\/a-microsoft-teams-contact-center-demo-the-manager-experience-landis-technologies\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-11-16T09:59:35+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-28T14:10:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2023\/11\/A-Microsoft-Teams-Contact-Center-Demo-The-Manager-Experience-CX-Today-News.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Charlie Mitchell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Charlie Mitchell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/a-microsoft-teams-contact-center-demo-the-manager-experience-landis-technologies\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/a-microsoft-teams-contact-center-demo-the-manager-experience-landis-technologies\/\"},\"author\":{\"name\":\"Charlie Mitchell\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/4deb7a9ecd0b93d7461a492a1b54b8b9\"},\"headline\":\"A Microsoft Teams Contact Center Demo: The Manager Experience\",\"datePublished\":\"2023-11-16T09:59:35+00:00\",\"dateModified\":\"2023-11-28T14:10:06+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/a-microsoft-teams-contact-center-demo-the-manager-experience-landis-technologies\/\"},\"wordCount\":129,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/a-microsoft-teams-contact-center-demo-the-manager-experience-landis-technologies\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2023\/11\/A-Microsoft-Teams-Contact-Center-Demo-The-Manager-Experience-CX-Today-News.jpg\",\"keywords\":[\"Agent Assist\",\"CCaaS\",\"Microsoft Teams\"],\"articleSection\":[\"Contact Center &amp; 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