{"id":54622,"date":"2023-12-06T12:00:03","date_gmt":"2023-12-06T12:00:03","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=54622"},"modified":"2023-12-13T10:55:02","modified_gmt":"2023-12-13T10:55:02","slug":"contact-center-trends-for-2024-whats-hot-and-whats-not-audiocodes","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/tv\/contact-center-trends-for-2024-whats-hot-and-whats-not-audiocodes\/","title":{"rendered":"Contact Center Trends for 2024: What&#8217;s Hot and What&#8217;s Not?"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"CX Today, Contact Center Trends for 2024: What\" src=\"https:\/\/www.buzzsprout.com\/1557728\/14098625-contact-center-trends-for-2024-what-s-hot-and-what-s-not?client_source=small_player&amp;iframe=true\" width=\"100%\" height=\"73\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=rj-bAAhvO6I\" target=\"_blank\" rel=\"noopener\">Watch on YouTube.<\/a><\/p>\n<p><strong>CX Today&#8217;s Charlie Mitchell<\/strong> hosts <strong>Peter Broeckx, EMEA Sales Director for Contact Center at <a href=\"https:\/\/www.cxtoday.com\/vendor\/audiocodes\/\">AudioCodes<\/a><\/strong>.<\/p>\n<p>We introduce a host of contact center trends for 2024. Before focusing on five specifically:<\/p>\n<ul>\n<li><strong>CCaaS Migrations <\/strong><\/li>\n<li><strong>Microsoft Teams Contact Centers <\/strong><\/li>\n<li><strong>Click-to-Call &amp; Click-to-Chat <\/strong><\/li>\n<li><strong>Voice-First Conversational AI <\/strong><\/li>\n<li><strong>Business Continuity <\/strong><\/li>\n<\/ul>\n<p>For more from the AudioCodes team, <a href=\"https:\/\/www.audiocodes.com\/\" target=\"_blank\" rel=\"noopener\">visit AudioCodes website<\/a>.<\/p>\n<p>Check out their <a href=\"https:\/\/www.audiocodes.com\/solutions-products\/solutions\/contact-center-innovation\" target=\"_blank\" rel=\"noopener\">Contact Center Innovation page here<\/a>.<\/p>\n<p>Thanks for watching. If you&#8217;d like more like this, don&#8217;t forget to <a href=\"https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA\" target=\"_blank\" rel=\"noopener\">SUBSCRIBE<\/a> to our channel.<\/p>\n<p>You can also join in the conversation on our <a href=\"https:\/\/twitter.com\/cxtodaynews\" target=\"_blank\" rel=\"noopener\">Twitter<\/a> and <a href=\"https:\/\/www.linkedin.com\/company\/cxtoday\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a> pages.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Watch on YouTube. CX Today&#8217;s Charlie Mitchell hosts Peter Broeckx, EMEA Sales Director for Contact Center at AudioCodes. We introduce a host of contact center trends for 2024. Before focusing on five specifically: CCaaS Migrations Microsoft Teams Contact Centers Click-to-Call &amp; Click-to-Chat Voice-First Conversational AI Business Continuity For more from the AudioCodes team, visit AudioCodes [&hellip;]<\/p>\n","protected":false},"author":4063,"featured_media":54625,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[60908],"class_list":["post-54622","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-tv","tag-ccaas","tag-microsoft-teams","post_format-post-format-video","brands_to_track-audiocodes","editorial_type-interview","intent-evaluation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contact Center Trends for 2024: What&#039;s Hot and What&#039;s Not? - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers CX TV news including CCaaS, Microsoft Teams and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/tv\/contact-center-trends-for-2024-whats-hot-and-whats-not-audiocodes\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Center Trends for 2024: What&#039;s Hot and What&#039;s Not?\" \/>\n<meta property=\"og:description\" content=\"CX Today covers CX TV news including CCaaS, Microsoft Teams and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/tv\/contact-center-trends-for-2024-whats-hot-and-whats-not-audiocodes\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-12-06T12:00:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-12-13T10:55:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2023\/12\/Contact-Center-Trends-for-2024-Whats-Hot-and-Whats-Not-CX-Today-News.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Charlie Mitchell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Charlie Mitchell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/tv\/contact-center-trends-for-2024-whats-hot-and-whats-not-audiocodes\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/contact-center-trends-for-2024-whats-hot-and-whats-not-audiocodes\/\"},\"author\":{\"name\":\"Charlie Mitchell\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/4deb7a9ecd0b93d7461a492a1b54b8b9\"},\"headline\":\"Contact Center Trends for 2024: What&#8217;s Hot and What&#8217;s Not?\",\"datePublished\":\"2023-12-06T12:00:03+00:00\",\"dateModified\":\"2023-12-13T10:55:02+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/contact-center-trends-for-2024-whats-hot-and-whats-not-audiocodes\/\"},\"wordCount\":106,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/contact-center-trends-for-2024-whats-hot-and-whats-not-audiocodes\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2023\/12\/Contact-Center-Trends-for-2024-Whats-Hot-and-Whats-Not-CX-Today-News.jpg\",\"keywords\":[\"CCaaS\",\"Microsoft Teams\"],\"articleSection\":[\"CX TV\"],\"inLanguage\":\"en-GB\",\"copyrightYear\":\"2023\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cxtoday.com\/tv\/contact-center-trends-for-2024-whats-hot-and-whats-not-audiocodes\/\",\"url\":\"https:\/\/www.cxtoday.com\/tv\/contact-center-trends-for-2024-whats-hot-and-whats-not-audiocodes\/\",\"name\":\"Contact Center Trends for 2024: What's Hot and What's Not? 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