{"id":54982,"date":"2023-12-20T11:00:26","date_gmt":"2023-12-20T11:00:26","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=54982"},"modified":"2024-01-02T16:29:19","modified_gmt":"2024-01-02T16:29:19","slug":"computertalk-vs-ringcentral-vs-8x8-which-microsoft-teams-contact-center-is-best","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/contact-center\/computertalk-vs-ringcentral-vs-8x8-which-microsoft-teams-contact-center-is-best\/","title":{"rendered":"ComputerTalk vs RingCentral vs 8×8: Which Microsoft Teams Contact Center is Best?"},"content":{"rendered":"

Customer expectations surrounding contact centers have evolved in recent years. <\/span>75% of customers<\/span> expect <\/span>consistent customer service <\/span>across all channels, without <\/span>compromising speed, efficiency, or personalization. <\/span>\u00a0<\/span><\/p>\n

To meet these expectations, businesses need more than just a powerful contact center. They need a solution that allows them to unify teams, boost collaboration, and preserve conversational context. That\u2019s where Microsoft Teams comes in.\u00a0<\/span>\u00a0<\/span><\/p>\n

This intuitive collaboration platform is at the heart of countless enterprise productivity strategies, offering access to comprehensive tools for collaboration and communication. <\/span>Microsoft Teams <\/span>has become the go-to work hub for endless businesses worldwide, unifying staff members around the world with video, chat, file sharing, and countless other tools. Integrating Teams with your contact center <\/span>gives you the opportunity to bring your UCaaS and CCaaS technologies together.\u00a0<\/span>\u00a0<\/span><\/p>\n

In this article, we will review <\/span>the <\/span>three <\/span>best contact center solution<\/span>s<\/span> for Microsoft Teams.\u00a0<\/span>\u00a0<\/span><\/p>\n

Microsoft Teams Contact Center Integrations<\/span>\u00a0<\/span><\/h2>\n

As companies search for ways to simplify workflows, boost productivity, and deliver consistent support to customers, Microsoft is empowering many digital transformation strategies. Through the Microsoft partner network, companies can access Teams-certified contact centers, which are designed to provide a native contact center solution within the Teams platform.\u00a0<\/span>\u00a0<\/span><\/p>\n

Teams-certified contact centers consolidate communication channels, empowering customer-facing agents to serve clients in a range of environments.\u00a0<\/span>\u00a0<\/span><\/p>\n

These contact centers unify voice, video, chat, and collaboration tools (such as screen and file-sharing solutions). In this way, they are able to increase agent efficiency and break down <\/span>data <\/span>silos<\/span><\/a>. However, with dozens of certified partners to choose from, finding the right solution can be challenging.\u00a0<\/span>\u00a0<\/span><\/p>\n

Let\u2019s examine three of the market leaders and how their contact center systems compare.<\/span>\u00a0<\/span><\/p>\n

ComputerTalk\u2019s ice Contact Center for Microsoft Teams<\/span>\u00a0<\/span><\/h2>\n

ComputerTalk<\/a> was one of the first Microsoft partners to ever complete the <\/span>Teams<\/span> Connected Contact Center certification program<\/span><\/a>. Their certified solution, \u201cice Contact Center\u201d, has undergone comprehensive testing to guarantee reliability, security, and compliance.\u00a0<\/span>\u00a0<\/span><\/p>\n

ice Contact C<\/span>enter<\/span><\/a> provides a fully native experience to agents and subject matter experts within the Teams environment.\u00a0<\/span>\u00a0<\/span><\/p>\n

\u201cice Contact Center enables companies to integrate with the entire Microsoft suite of products beyond just Teams. Companies can integrate Azure AI service, Azure storage, Power BI, and Dynamics with their contact center<\/span>,<\/span>\u201d <\/span>e<\/span>xplains Jean-Nicolas Robitaille, VP of Product Experience at ComputerTalk<\/span>.<\/span> \u201cThis enables companies to leverage the capabilities of those applications in the contact center and use their Microsoft spending requirements.\u201d<\/span>\u00a0<\/span><\/p><\/blockquote>\n

With ComputerTalk, companies get:<\/span>\u00a0<\/span><\/p>\n