{"id":55145,"date":"2024-01-03T15:00:17","date_gmt":"2024-01-03T15:00:17","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=55145"},"modified":"2024-02-14T10:38:22","modified_gmt":"2024-02-14T10:38:22","slug":"the-three-types-of-contact-center-platforms-and-which-is-best-for-you-enghouse-interactive","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/tv\/the-three-types-of-contact-center-platforms-and-which-is-best-for-you-enghouse-interactive\/","title":{"rendered":"The Three Types of Contact Center Platforms (and Which Is Best for You!)"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"CX Today, The Three Types of Contact Center Platforms (and Which Is Best for You!)\" src=\"https:\/\/www.buzzsprout.com\/1557728\/14239485-the-three-types-of-contact-center-platforms-and-which-is-best-for-you?client_source=small_player&amp;iframe=true\" width=\"100%\" height=\"73\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=R2OfOPYjzj4\" target=\"_blank\" rel=\"noopener\">Watch on YouTube.<\/a><\/p>\n<p><strong>CX Today&#8217;s Charlie Mitchell<\/strong> hosts <strong>Simon Adnett, VP Sales &#8211; UK&amp;I \/ EMEA at <a href=\"https:\/\/www.cxtoday.com\/vendor\/enghouse\/\">Enghouse Interactive<\/a><\/strong>.<\/p>\n<p>In this session, we consider the types of contact center platforms; on-premise, cloud-based, and hybrid.<\/p>\n<p>After giving a quick summary of each, we discuss:<\/p>\n<ul>\n<li><strong>Which is the most prevalent environment, and why? <\/strong><\/li>\n<li><strong>Which industries have been quickest to embrace cloud and hybrid environments, and why? <\/strong><\/li>\n<li><strong>What must CCaaS vendors do to bring more contact centers into the cloud? <\/strong><\/li>\n<li><strong>Why should contact centers considering making that switch consider Enghouse as their tech partner? <\/strong><\/li>\n<\/ul>\n<p>For on Enghouse Interactive&#8217;s contact center tech philosophy, visit <a href=\"https:\/\/enghouseinteractive.co.uk\/\" target=\"_blank\" rel=\"noopener\">Enghouse Interactive<\/a>.<\/p>\n<p>Thanks for watching. If you&#8217;d like more like this, don&#8217;t forget to <a href=\"https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA\" target=\"_blank\" rel=\"noopener\">SUBSCRIBE<\/a> to our channel.<\/p>\n<p>You can also join in the conversation on our <a href=\"https:\/\/twitter.com\/cxtodaynews\" target=\"_blank\" rel=\"noopener\">Twitter<\/a> and <a href=\"https:\/\/www.linkedin.com\/company\/cxtoday\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a> pages.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Watch on YouTube. CX Today&#8217;s Charlie Mitchell hosts Simon Adnett, VP Sales &#8211; UK&amp;I \/ EMEA at Enghouse Interactive. In this session, we consider the types of contact center platforms; on-premise, cloud-based, and hybrid. After giving a quick summary of each, we discuss: Which is the most prevalent environment, and why? Which industries have been [&hellip;]<\/p>\n","protected":false},"author":4063,"featured_media":55147,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[11850,60908],"class_list":["post-55145","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-contact-center","category-tv","tag-ccaas","tag-digital-transformation","tag-hybrid-work","post_format-post-format-video","brands_to_track-enghouse","editorial_type-interview","intent-evaluation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Three Types of Contact Center Platforms (and Which Is Best for You!) - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers CX TV news including CCaaS, Digital Transformation, Hybrid Work and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/contact-center\/the-three-types-of-contact-center-platforms-and-which-is-best-for-you-enghouse-interactive\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Three Types of Contact Center Platforms (and Which Is Best for You!)\" \/>\n<meta property=\"og:description\" content=\"CX Today covers CX TV news including CCaaS, Digital Transformation, Hybrid Work and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/contact-center\/the-three-types-of-contact-center-platforms-and-which-is-best-for-you-enghouse-interactive\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-01-03T15:00:17+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-14T10:38:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/01\/The-Three-Types-of-Contact-Center-Platforms-and-Which-Is-Best-for-You-CX-Today-News.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Charlie Mitchell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Charlie Mitchell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/the-three-types-of-contact-center-platforms-and-which-is-best-for-you-enghouse-interactive\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/the-three-types-of-contact-center-platforms-and-which-is-best-for-you-enghouse-interactive\/\"},\"author\":{\"name\":\"Charlie Mitchell\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/4deb7a9ecd0b93d7461a492a1b54b8b9\"},\"headline\":\"The Three Types of Contact Center Platforms (and Which Is Best for You!)\",\"datePublished\":\"2024-01-03T15:00:17+00:00\",\"dateModified\":\"2024-02-14T10:38:22+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/the-three-types-of-contact-center-platforms-and-which-is-best-for-you-enghouse-interactive\/\"},\"wordCount\":149,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/the-three-types-of-contact-center-platforms-and-which-is-best-for-you-enghouse-interactive\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/01\/The-Three-Types-of-Contact-Center-Platforms-and-Which-Is-Best-for-You-CX-Today-News.jpg\",\"keywords\":[\"CCaaS\",\"Digital Transformation\",\"Hybrid Work\"],\"articleSection\":[\"Contact Center &amp; 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