{"id":55324,"date":"2024-01-09T12:00:07","date_gmt":"2024-01-09T12:00:07","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=55324"},"modified":"2024-02-14T10:38:13","modified_gmt":"2024-02-14T10:38:13","slug":"why-are-so-many-ccaas-customers-changing-providers-enghouse-interactive","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/tv\/why-are-so-many-ccaas-customers-changing-providers-enghouse-interactive\/","title":{"rendered":"Why Are So Many CCaaS Customers Changing Providers?"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"CX Today, Why Are So Many CCaaS Customers Changing Providers?\" src=\"https:\/\/www.buzzsprout.com\/1557728\/14277593-why-are-so-many-ccaas-customers-changing-providers?client_source=small_player&amp;iframe=true\" width=\"100%\" height=\"73\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=8A0u9cEcU-M\" target=\"_blank\" rel=\"noopener\">Watch on YouTube.<\/a><\/p>\n<p><strong>CX Today&#8217;s Charlie Mitchell<\/strong> hosts <strong>Simon Adnett, VP Sales UK&amp;I \/ EMEA at <a href=\"https:\/\/www.cxtoday.com\/vendor\/enghouse\/\">Enghouse Interactive<\/a><\/strong>.<\/p>\n<p>We reflect on a study from Metrigy that found 48.2% of the companies now using cloud-based contact center platforms (either CCaaS or hosted\/managed cloud dedicated servers) are changing, planning to change, or evaluating a shift in providers by 2024.<\/p>\n<p>In doing so, we discuss:<\/p>\n<ul>\n<li><strong>Rising CCaaS customer dissatisfaction. <\/strong><\/li>\n<li><strong>The root causes of this trend. <\/strong><\/li>\n<li><strong>How Enghouse ensures it&#8217;s delivering on its customer expectations. <\/strong><\/li>\n<\/ul>\n<p>Learn more about Enghouse Interactive&#8217;s contact center solutions by <a href=\"https:\/\/enghouseinteractive.co.uk\/\" target=\"_blank\" rel=\"noopener\">visiting their website<\/a>.<\/p>\n<p>Thanks for watching. If you&#8217;d like more like this, don&#8217;t forget to <a href=\"https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA\" target=\"_blank\" rel=\"noopener\">SUBSCRIBE<\/a> to our channel.<\/p>\n<p>You can also join in the conversation on our <a href=\"https:\/\/twitter.com\/cxtodaynews\" target=\"_blank\" rel=\"noopener\">Twitter<\/a> and <a href=\"https:\/\/www.linkedin.com\/company\/cxtoday\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a> pages.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Watch on YouTube. CX Today&#8217;s Charlie Mitchell hosts Simon Adnett, VP Sales UK&amp;I \/ EMEA at Enghouse Interactive. We reflect on a study from Metrigy that found 48.2% of the companies now using cloud-based contact center platforms (either CCaaS or hosted\/managed cloud dedicated servers) are changing, planning to change, or evaluating a shift in providers [&hellip;]<\/p>\n","protected":false},"author":4063,"featured_media":55332,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[60908],"class_list":["post-55324","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-tv","tag-ccaas","tag-digital-transformation","post_format-post-format-video","brands_to_track-enghouse","editorial_type-interview","intent-evaluation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why Are So Many CCaaS Customers Changing Providers? 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