{"id":55807,"date":"2024-01-25T17:01:20","date_gmt":"2024-01-25T17:01:20","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=55807"},"modified":"2024-02-19T10:43:09","modified_gmt":"2024-02-19T10:43:09","slug":"how-easy-is-it-to-integrate-ai-into-your-product-roadmap-assemblyai","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/workforce-engagement-management\/how-easy-is-it-to-integrate-ai-into-your-product-roadmap-assemblyai\/","title":{"rendered":"How Easy is it to Integrate AI into your Product Roadmap?"},"content":{"rendered":"<p>As AI-powered technology continues to develop and grow in use, many organizations and technology providers are looking for new ways to add AI to their offerings and workflows. However, integrating AI isn\u2019t as simple as installing an app and calling it a day\u2014adding tools like AI-powered speech recognition is a process that takes time and effort.<\/p>\n<p>With that in mind, here\u2019s a look at what it takes to integrate AI and things to consider if you decide to do so.<\/p>\n<h2>How to Integrate AI With Limited Developer Resources<\/h2>\n<p>Given the growth of the AI market, many organizations and their product teams are interested in adding or deploying AI features as quickly as possible. Those who want to get started with AI typically consider a few options: build their own proprietary AI model or partner with an AI provider.<\/p>\n<p>When evaluating AI tools, it may be difficult to find one that fits all of a business\u2019 needs. That might make it tempting to build a custom AI model, but doing so is both time-consuming and highly complex.<\/p>\n<p><a href=\"https:\/\/www.assemblyai.com\/blog\/should-build-or-buy-ai-speech-recognition-system\/?utm_source=cxtoday&amp;utm_medium=article_cpc&amp;utm_campaign=conversational&amp;utm_content=integrate_ai\" target=\"_blank\" rel=\"noopener\">Creating a custom speech AI system<\/a>, for example, is a huge undertaking, requiring time, resources, deep expertise (in research and engineering), and training, not to mention accounting for data security and regulations. Any custom AI model is also going to require ongoing expenses for maintenance and updates to make sure they remain up-to-date and efficient.<\/p>\n<h2>Finding an AI Partner or Provider<\/h2>\n<p>Strategic AI partnerships are the fastest way to <a href=\"https:\/\/www.assemblyai.com\/blog\/3-ways-build-deploy-ai-tools-features-faster\/?utm_source=cxtoday&amp;utm_medium=article_cpc&amp;utm_campaign=conversational&amp;utm_content=integrate_ai\" target=\"_blank\" rel=\"noopener\">add AI features to a product<\/a>, as the technology is already developed and just needs to be integrated. If you choose this option, look for an AI partner who builds on the latest AI breakthroughs and constantly improves their suite of AI models.<\/p>\n<p>These days, AI providers have AI models as a service, providing businesses with access to a portfolio of AI models. Organizations and developers can then integrate AI into their business or roadmap, while their product teams can remain focused on building their core features.<\/p>\n<p>For organizations looking to integrate production-ready AI functionality, it\u2019s important to build a strategic AI partnership. A partnership approach is a preferable choice for companies that lack internal AI expertise or resources, or that want to integrate AI quickly, as the partner provides the AI expertise, experience, and technology.<\/p>\n<p>Organizations looking to add AI to their products need a partner with the following:<\/p>\n<ul>\n<li>A proven track record or changelog that clearly shows they are leveraging the latest in AI research and developments to ensure they\u2019re always up to date with the newest breakthroughs<\/li>\n<li>Expertise in AI research and engineering with an in-house R&amp;D team<\/li>\n<li>Transparent communication around their research and developments (on their website or social platforms)<\/li>\n<\/ul>\n<p>Additionally, organizations need to evaluate the AI models their partner offers to ensure they\u2019re getting a model that will meet all of their business\u2019s needs. Many AI models can be added through an API, so embedding an AI model into their product or tool takes very little time.<\/p>\n<h2>Speech AI Spotlight: AssemblyAI<\/h2>\n<p>For example, <a href=\"https:\/\/www.assemblyai.com\/?utm_source=cxtoday&amp;utm_medium=article_cpc&amp;utm_campaign=conversational&amp;utm_content=integrate_ai\" target=\"_blank\" rel=\"noopener\">AssemblyAI<\/a>, an industry leader in Speech AI, offers an API for AI models that can recognize and understand speech so you can transcribe and extract insights from voice data. Their AI models are developed by an in-house team of researchers and engineers and enable you to automatically perform many tasks including:<\/p>\n<ul>\n<li>Process and transcribe hours of audio data quickly and accurately<\/li>\n<li>Generate call and meeting summaries<\/li>\n<li>Recognize speakers and add speaker labels to the transcript<\/li>\n<li>Remove personal information<\/li>\n<li>Provide sentiment analysis<\/li>\n<li>Provide topic detection notes<\/li>\n<\/ul>\n<p>Product teams can add <a href=\"https:\/\/www.cxtoday.com\/vendor\/assemblyai\/\">AssemblyAI<\/a>\u2019s API to their platform, so they can leverage their AI models to build features and new products. Teams who successfully integrate AI into their roadmap will be able to shape new products that add value to their offerings, improve product\/feature adoption, and grow their customer base without needing to invest time and resources into creating new AI features from scratch.<\/p>\n<p>When choosing an AI partner, it\u2019s important to understand what AI-based features can bring the most value to a product and find a partner with expertise and a proven track record for excellence. A strong AI partner can work with you during the build process, making it quick and painless to integrate AI into your business.\u00a0 So if you want to get off the ground quickly, consider these <a href=\"https:\/\/www.assemblyai.com\/blog\/no-code-low-code-ways-build-ai-powered-speech-to-text-tools\/?utm_source=cxtoday&amp;utm_medium=article_cpc&amp;utm_campaign=conversational&amp;utm_content=integrate_ai\" target=\"_blank\" rel=\"noopener\">no-code and low-code<\/a> ways to start building your AI features.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As AI-powered technology continues to develop and grow in use, many organizations and technology providers are looking for new ways to add AI to their offerings and workflows. However, integrating AI isn\u2019t as simple as installing an app and calling it a day\u2014adding tools like AI-powered speech recognition is a process that takes time and [&hellip;]<\/p>\n","protected":false},"author":4085,"featured_media":55809,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[61096],"class_list":["post-55807","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-workforce-engagement-management","tag-artificial-intelligence","tag-digital-transformation","tag-service-provider","brands_to_track-assemblyai","editorial_type-interview","intent-evaluation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Easy is it to Integrate AI into your Product Roadmap? - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers Workforce Engagement Management news including Artificial Intelligence, Digital Transformation, Service Provider and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/workforce-engagement-management\/how-easy-is-it-to-integrate-ai-into-your-product-roadmap-assemblyai\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Easy is it to Integrate AI into your Product Roadmap?\" \/>\n<meta property=\"og:description\" content=\"CX Today covers Workforce Engagement Management news including Artificial Intelligence, Digital Transformation, Service Provider and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/workforce-engagement-management\/how-easy-is-it-to-integrate-ai-into-your-product-roadmap-assemblyai\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-01-25T17:01:20+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-19T10:43:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/01\/How-Easy-is-it-to-Integrate-AI-into-your-Product-Roadmap.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Robbie Pleasant\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Robbie Pleasant\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/workforce-engagement-management\/how-easy-is-it-to-integrate-ai-into-your-product-roadmap-assemblyai\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/workforce-engagement-management\/how-easy-is-it-to-integrate-ai-into-your-product-roadmap-assemblyai\/\"},\"author\":{\"name\":\"Robbie Pleasant\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/09a117ebffa507f37365afc81b5a8257\"},\"headline\":\"How Easy is it to Integrate AI into your Product Roadmap?\",\"datePublished\":\"2024-01-25T17:01:20+00:00\",\"dateModified\":\"2024-02-19T10:43:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/workforce-engagement-management\/how-easy-is-it-to-integrate-ai-into-your-product-roadmap-assemblyai\/\"},\"wordCount\":754,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/workforce-engagement-management\/how-easy-is-it-to-integrate-ai-into-your-product-roadmap-assemblyai\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/01\/How-Easy-is-it-to-Integrate-AI-into-your-Product-Roadmap.jpg\",\"keywords\":[\"Artificial Intelligence\",\"Digital Transformation\",\"Service Provider\"],\"articleSection\":[\"Workforce Engagement Management\"],\"inLanguage\":\"en-GB\",\"copyrightYear\":\"2024\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cxtoday.com\/workforce-engagement-management\/how-easy-is-it-to-integrate-ai-into-your-product-roadmap-assemblyai\/\",\"url\":\"https:\/\/www.cxtoday.com\/workforce-engagement-management\/how-easy-is-it-to-integrate-ai-into-your-product-roadmap-assemblyai\/\",\"name\":\"How Easy is it to Integrate AI into your Product Roadmap? - CX Today\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/workforce-engagement-management\/how-easy-is-it-to-integrate-ai-into-your-product-roadmap-assemblyai\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/workforce-engagement-management\/how-easy-is-it-to-integrate-ai-into-your-product-roadmap-assemblyai\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/01\/How-Easy-is-it-to-Integrate-AI-into-your-Product-Roadmap.jpg\",\"datePublished\":\"2024-01-25T17:01:20+00:00\",\"dateModified\":\"2024-02-19T10:43:09+00:00\",\"description\":\"CX Today covers Workforce Engagement Management news including Artificial Intelligence, Digital Transformation, Service Provider and more.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.cxtoday.com\/workforce-engagement-management\/how-easy-is-it-to-integrate-ai-into-your-product-roadmap-assemblyai\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.cxtoday.com\/workforce-engagement-management\/how-easy-is-it-to-integrate-ai-into-your-product-roadmap-assemblyai\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.cxtoday.com\/workforce-engagement-management\/how-easy-is-it-to-integrate-ai-into-your-product-roadmap-assemblyai\/#primaryimage\",\"url\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/01\/How-Easy-is-it-to-Integrate-AI-into-your-Product-Roadmap.jpg\",\"contentUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/01\/How-Easy-is-it-to-Integrate-AI-into-your-Product-Roadmap.jpg\",\"width\":850,\"height\":425},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.cxtoday.com\/workforce-engagement-management\/how-easy-is-it-to-integrate-ai-into-your-product-roadmap-assemblyai\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.cxtoday.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Workforce Engagement Management\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.cxtoday.com\/#website\",\"url\":\"https:\/\/www.cxtoday.com\/\",\"name\":\"CX Today\",\"description\":\"Customer Experience Technology News\",\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.cxtoday.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.cxtoday.com\/#organization\",\"name\":\"CX Today\",\"url\":\"https:\/\/www.cxtoday.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png\",\"contentUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png\",\"width\":2606,\"height\":1154,\"caption\":\"CX Today\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/CXTodayNews\/\",\"https:\/\/x.com\/cxtodaynews\",\"https:\/\/www.linkedin.com\/company\/69192959\/\",\"https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/09a117ebffa507f37365afc81b5a8257\",\"name\":\"Robbie Pleasant\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/99d71b29b9224145992d749ad930507670bc1455d5a805d1fa2aa471f8bcdcad?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/99d71b29b9224145992d749ad930507670bc1455d5a805d1fa2aa471f8bcdcad?s=96&d=mm&r=g\",\"caption\":\"Robbie Pleasant\"},\"description\":\"Robert Pleasant is a UC Santa Cruz graduate and lifelong self-admitted nerd. Over the course of his career, Robert has worked in the UCaaS\/CCaaS space and covered the latest in communications and technology news for several publications.\u00a0\",\"url\":\"https:\/\/www.cxtoday.com\/author\/robert-pleasanttodaydigital-com\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"How Easy is it to Integrate AI into your Product Roadmap? - CX Today","description":"CX Today covers Workforce Engagement Management news including Artificial Intelligence, Digital Transformation, Service Provider and more.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.cxtoday.com\/workforce-engagement-management\/how-easy-is-it-to-integrate-ai-into-your-product-roadmap-assemblyai\/","og_locale":"en_GB","og_type":"article","og_title":"How Easy is it to Integrate AI into your Product Roadmap?","og_description":"CX Today covers Workforce Engagement Management news including Artificial Intelligence, Digital Transformation, Service Provider and more.","og_url":"https:\/\/www.cxtoday.com\/workforce-engagement-management\/how-easy-is-it-to-integrate-ai-into-your-product-roadmap-assemblyai\/","og_site_name":"CX Today","article_publisher":"https:\/\/www.facebook.com\/CXTodayNews\/","article_published_time":"2024-01-25T17:01:20+00:00","article_modified_time":"2024-02-19T10:43:09+00:00","og_image":[{"width":850,"height":425,"url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/01\/How-Easy-is-it-to-Integrate-AI-into-your-Product-Roadmap.jpg","type":"image\/jpeg"}],"author":"Robbie Pleasant","twitter_card":"summary_large_image","twitter_creator":"@cxtodaynews","twitter_site":"@cxtodaynews","twitter_misc":{"Written by":"Robbie Pleasant","Estimated reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.cxtoday.com\/workforce-engagement-management\/how-easy-is-it-to-integrate-ai-into-your-product-roadmap-assemblyai\/#article","isPartOf":{"@id":"https:\/\/www.cxtoday.com\/workforce-engagement-management\/how-easy-is-it-to-integrate-ai-into-your-product-roadmap-assemblyai\/"},"author":{"name":"Robbie Pleasant","@id":"https:\/\/www.cxtoday.com\/#\/schema\/person\/09a117ebffa507f37365afc81b5a8257"},"headline":"How Easy is it to Integrate AI into your Product Roadmap?","datePublished":"2024-01-25T17:01:20+00:00","dateModified":"2024-02-19T10:43:09+00:00","mainEntityOfPage":{"@id":"https:\/\/www.cxtoday.com\/workforce-engagement-management\/how-easy-is-it-to-integrate-ai-into-your-product-roadmap-assemblyai\/"},"wordCount":754,"publisher":{"@id":"https:\/\/www.cxtoday.com\/#organization"},"image":{"@id":"https:\/\/www.cxtoday.com\/workforce-engagement-management\/how-easy-is-it-to-integrate-ai-into-your-product-roadmap-assemblyai\/#primaryimage"},"thumbnailUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/01\/How-Easy-is-it-to-Integrate-AI-into-your-Product-Roadmap.jpg","keywords":["Artificial Intelligence","Digital Transformation","Service Provider"],"articleSection":["Workforce Engagement Management"],"inLanguage":"en-GB","copyrightYear":"2024","copyrightHolder":{"@id":"https:\/\/www.cxtoday.com\/#organization"}},{"@type":"WebPage","@id":"https:\/\/www.cxtoday.com\/workforce-engagement-management\/how-easy-is-it-to-integrate-ai-into-your-product-roadmap-assemblyai\/","url":"https:\/\/www.cxtoday.com\/workforce-engagement-management\/how-easy-is-it-to-integrate-ai-into-your-product-roadmap-assemblyai\/","name":"How Easy is it to Integrate AI into your Product Roadmap? - CX Today","isPartOf":{"@id":"https:\/\/www.cxtoday.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.cxtoday.com\/workforce-engagement-management\/how-easy-is-it-to-integrate-ai-into-your-product-roadmap-assemblyai\/#primaryimage"},"image":{"@id":"https:\/\/www.cxtoday.com\/workforce-engagement-management\/how-easy-is-it-to-integrate-ai-into-your-product-roadmap-assemblyai\/#primaryimage"},"thumbnailUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/01\/How-Easy-is-it-to-Integrate-AI-into-your-Product-Roadmap.jpg","datePublished":"2024-01-25T17:01:20+00:00","dateModified":"2024-02-19T10:43:09+00:00","description":"CX Today covers Workforce Engagement Management news including Artificial Intelligence, Digital Transformation, Service Provider and more.","breadcrumb":{"@id":"https:\/\/www.cxtoday.com\/workforce-engagement-management\/how-easy-is-it-to-integrate-ai-into-your-product-roadmap-assemblyai\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.cxtoday.com\/workforce-engagement-management\/how-easy-is-it-to-integrate-ai-into-your-product-roadmap-assemblyai\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.cxtoday.com\/workforce-engagement-management\/how-easy-is-it-to-integrate-ai-into-your-product-roadmap-assemblyai\/#primaryimage","url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/01\/How-Easy-is-it-to-Integrate-AI-into-your-Product-Roadmap.jpg","contentUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/01\/How-Easy-is-it-to-Integrate-AI-into-your-Product-Roadmap.jpg","width":850,"height":425},{"@type":"BreadcrumbList","@id":"https:\/\/www.cxtoday.com\/workforce-engagement-management\/how-easy-is-it-to-integrate-ai-into-your-product-roadmap-assemblyai\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.cxtoday.com\/"},{"@type":"ListItem","position":2,"name":"Workforce Engagement Management"}]},{"@type":"WebSite","@id":"https:\/\/www.cxtoday.com\/#website","url":"https:\/\/www.cxtoday.com\/","name":"CX Today","description":"Customer Experience Technology News","publisher":{"@id":"https:\/\/www.cxtoday.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.cxtoday.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.cxtoday.com\/#organization","name":"CX Today","url":"https:\/\/www.cxtoday.com\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png","contentUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png","width":2606,"height":1154,"caption":"CX Today"},"image":{"@id":"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/CXTodayNews\/","https:\/\/x.com\/cxtodaynews","https:\/\/www.linkedin.com\/company\/69192959\/","https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA"]},{"@type":"Person","@id":"https:\/\/www.cxtoday.com\/#\/schema\/person\/09a117ebffa507f37365afc81b5a8257","name":"Robbie Pleasant","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.cxtoday.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/99d71b29b9224145992d749ad930507670bc1455d5a805d1fa2aa471f8bcdcad?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/99d71b29b9224145992d749ad930507670bc1455d5a805d1fa2aa471f8bcdcad?s=96&d=mm&r=g","caption":"Robbie Pleasant"},"description":"Robert Pleasant is a UC Santa Cruz graduate and lifelong self-admitted nerd. Over the course of his career, Robert has worked in the UCaaS\/CCaaS space and covered the latest in communications and technology news for several publications.\u00a0","url":"https:\/\/www.cxtoday.com\/author\/robert-pleasanttodaydigital-com\/"}]}},"_links":{"self":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts\/55807","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/users\/4085"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/comments?post=55807"}],"version-history":[{"count":3,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts\/55807\/revisions"}],"predecessor-version":[{"id":56193,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts\/55807\/revisions\/56193"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/media\/55809"}],"wp:attachment":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/media?parent=55807"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/categories?post=55807"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}