{"id":55849,"date":"2024-01-29T12:00:05","date_gmt":"2024-01-29T12:00:05","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=55849"},"modified":"2024-03-18T13:27:50","modified_gmt":"2024-03-18T13:27:50","slug":"ai-in-the-contact-center-the-opportunities-risks-and-rewards-brightpattern","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/tv\/ai-in-the-contact-center-the-opportunities-risks-and-rewards-brightpattern\/","title":{"rendered":"AI in the Contact Center: The Opportunities, Risks, and Rewards"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"CX Today, AI in the Contact Center: The Opportunities, Risks, and Rewards\" src=\"https:\/\/www.buzzsprout.com\/1557728\/14396702-ai-in-the-contact-center-the-opportunities-risks-and-rewards?client_source=small_player&amp;iframe=true\" width=\"100%\" height=\"73\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=w-_cyZLD1Ck\" target=\"_blank\" rel=\"noopener\">Watch on YouTube.<\/a><\/p>\n<p><strong>CX Today&#8217;s Charlie Mitchell<\/strong> hosts <strong>Michael McCloskey, CEO of <a href=\"https:\/\/www.cxtoday.com\/vendor\/bright-pattern\/\">Bright Pattern<\/a><\/strong>.<\/p>\n<p>After a quick introduction into Bright Pattern, they deep dive on <a href=\"https:\/\/www.brightpattern.com\/artificial-intelligence-call-center\/?utm_campaign=CX%20Today&amp;utm_source=Website&amp;utm_medium=Body&amp;utm_term=Bright%20Pattern%20AI&amp;utm_content=AI\" target=\"_blank\" rel=\"noopener\">contact center AI<\/a>, considering:<\/p>\n<ul>\n<li><strong>The risks contact centers must be cautious of <\/strong><\/li>\n<li><strong>The opportunities that contact centers can grasp <\/strong><\/li>\n<li><strong>Bright Pattern as a contact center AI partner <\/strong><\/li>\n<\/ul>\n<p>Learn more about <a href=\"https:\/\/www.brightpattern.com\/?utm_campaign=CX%20Today&amp;utm_source=Website&amp;utm_medium=Body&amp;utm_term=Bright%20Pattern%20Homepage&amp;utm_content=Homepage\" target=\"_blank\" rel=\"noopener\">Bright Pattern&#8217;s CCaaS platform here<\/a>.<\/p>\n<p>For more on Bright Pattern&#8217;s TrustRadius Awards win, visit: <a href=\"https:\/\/www.trustradius.com\/products\/bright-pattern\/reviews\" target=\"_blank\" rel=\"noopener\">https:\/\/www.trustradius.com\/products\/bright-pattern\/reviews<\/a><\/p>\n<p>Thanks for watching. If you&#8217;d like more like this, don&#8217;t forget to <a href=\"https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA\" target=\"_blank\" rel=\"noopener\">SUBSCRIBE<\/a> to our channel.<\/p>\n<p>You can also join in the conversation on our <a href=\"https:\/\/twitter.com\/cxtodaynews\" target=\"_blank\" rel=\"noopener\">Twitter<\/a> and <a href=\"https:\/\/www.linkedin.com\/company\/cxtoday\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a> pages.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Watch on YouTube. CX Today&#8217;s Charlie Mitchell hosts Michael McCloskey, CEO of Bright Pattern. After a quick introduction into Bright Pattern, they deep dive on contact center AI, considering: The risks contact centers must be cautious of The opportunities that contact centers can grasp Bright Pattern as a contact center AI partner Learn more about [&hellip;]<\/p>\n","protected":false},"author":4063,"featured_media":55852,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[60908],"class_list":["post-55849","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-tv","tag-artificial-intelligence","tag-ccaas","tag-digital-transformation","tag-generative-ai","post_format-post-format-video","brands_to_track-bright-pattern","editorial_type-interview","intent-discovery"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AI in the Contact Center: The Opportunities, Risks, and Rewards - 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