{"id":57598,"date":"2024-02-29T16:00:13","date_gmt":"2024-02-29T16:00:13","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=57598"},"modified":"2024-05-08T16:33:44","modified_gmt":"2024-05-08T15:33:44","slug":"champions-take-the-stage-announcing-cx-awards-2024-winners","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/event-news\/champions-take-the-stage-announcing-cx-awards-2024-winners\/","title":{"rendered":"Champions Take the Stage: Announcing CX Awards 2024 Winners!"},"content":{"rendered":"<p>The CX Awards celebrates the very best in customer experience innovation and leadership.<\/p>\n<p>Each year, it gets bigger, with more entrants, categories, and eyes on the winner\u2019s ceremony.<\/p>\n<p>The entrants include everyone from big-name brands and visionary vendors to excellent end-users &#8211; all pushing the CX space forward.<\/p>\n<p>To get as far as the final is an amazing achievement. Yet, some have gone one step further to claim the 2024 CX Awards winner mantle.<\/p>\n<p>Below, we reveal all and shine a light on the worthy winners.<\/p>\n<h2>CX Awards 2024 Winners<\/h2>\n<p>Congratulations to all of our 20 CX Awards winners!<\/p>\n<p>Some entrants that came oh so close have also received highly commended (HC) recognition from our expert judges. So, kudos to all of you, too!<\/p>\n<h3>Technology Awards<\/h3>\n<p><strong>Best Virtual Agent Platform<\/strong><\/p>\n<ul>\n<li><strong>Vonage &#8211; WINNER <\/strong><\/li>\n<li>NICE<\/li>\n<li>PolyAI <strong>&#8211; Highly Commended<\/strong><\/li>\n<\/ul>\n<p><strong>Best Workforce Engagement Management (WEM) Solution<\/strong><\/p>\n<ul>\n<li><strong>NICE &#8211; WINNER <\/strong><\/li>\n<li>Calabrio<\/li>\n<li>Voss<\/li>\n<\/ul>\n<p><strong>Best Loyalty Management Platform<\/strong><\/p>\n<ul>\n<li><strong>SugarCRM &#8211; WINNER <\/strong><\/li>\n<li>Concentrix <strong>&#8211; Highly Commended<\/strong><\/li>\n<li>Pushly<\/li>\n<\/ul>\n<p><strong>Best Microsoft Teams Contact Center Solution<\/strong><\/p>\n<ul>\n<li><strong>AudioCodes &#8211; WINNER <\/strong><\/li>\n<li>Contact Center 4ALL<\/li>\n<li>Content Guru<\/li>\n<li>Vonage<\/li>\n<\/ul>\n<p><strong>Best Enterprise Contact Center Platform<\/strong><\/p>\n<ul>\n<li><strong>Content Guru &#8211; WINNER <\/strong><\/li>\n<li>Avaya<\/li>\n<li>UJET<\/li>\n<li>Verint<\/li>\n<li>Webex by Cisco <strong>&#8211; Highly Commended<\/strong><\/li>\n<\/ul>\n<p><strong>Best Mid-Market Contact Center Platform<\/strong><\/p>\n<ul>\n<li><strong>Puzzel &#8211; WINNER <\/strong><\/li>\n<li>8\u00d78 <strong>&#8211; Highly Commended<\/strong><\/li>\n<li>Broadvoice<\/li>\n<li>Zoom <strong>&#8211; Highly Commended<\/strong><\/li>\n<\/ul>\n<p><strong>Best Conversational Intelligence Solution<\/strong><\/p>\n<ul>\n<li><strong>Invoca &#8211; WINNER <\/strong><\/li>\n<li>CallMiner<\/li>\n<li>Tethr<\/li>\n<li>Verint <strong>&#8211; Highly Commended<\/strong><\/li>\n<\/ul>\n<p><strong>Best Customer Experience BPO<\/strong><\/p>\n<ul>\n<li><strong>Standard Focus &#8211; WINNER <\/strong><\/li>\n<li>EXL<\/li>\n<li>Premier BPO<\/li>\n<\/ul>\n<p><strong>Best CRM Platform<\/strong><\/p>\n<ul>\n<li><strong>Zoho &#8211; WINNER <\/strong><\/li>\n<li>Freshworks<\/li>\n<li>Salesforce<\/li>\n<li>SugarCRM<\/li>\n<\/ul>\n<p><strong>Best CPaaS Platform<\/strong><\/p>\n<ul>\n<li><strong>Webex by Cisco &#8211; WINNER <\/strong><\/li>\n<li>HORISEN<\/li>\n<li>Tata Communications<\/li>\n<li>Vonage <strong>&#8211; Highly Commended<\/strong><\/li>\n<\/ul>\n<p><strong>Best Use of AI<\/strong><\/p>\n<ul>\n<li><strong>Verint &#8211; WINNER <\/strong><\/li>\n<li>Dialpad<\/li>\n<li>Zenarate<\/li>\n<li>Zoom <strong>&#8211; Highly Commended<\/strong><\/li>\n<\/ul>\n<p><strong>Best Use of Generative AI<\/strong><\/p>\n<ul>\n<li><strong>Chattermill &#8211; WINNER <\/strong><\/li>\n<li>Local Measure <strong>&#8211; Highly Commended<\/strong><\/li>\n<li>Quiq <strong>&#8211; Highly Commended<\/strong><\/li>\n<li>Talkdesk<\/li>\n<\/ul>\n<p><strong>Most Innovative Product<\/strong><\/p>\n<ul>\n<li><strong>Google Cloud &#8211; WINNER <\/strong><\/li>\n<li>8\u00d78 <strong>&#8211; Highly Commended<\/strong><\/li>\n<li>Hear.ai <strong>&#8211; Highly Commended<\/strong><\/li>\n<li>NICE<\/li>\n<li>Vonage<\/li>\n<\/ul>\n<p><strong>Best Overall CX Solution<\/strong><\/p>\n<ul>\n<li><strong>UJET &#8211; WINNER <\/strong><\/li>\n<li>Freshworks<\/li>\n<li>Google Cloud<\/li>\n<li>Sprinklr <strong>&#8211; Highly Commended<\/strong><\/li>\n<li>Vonage<\/li>\n<\/ul>\n<h3>People &amp; Transformation Awards<\/h3>\n<p><strong>Best Customer Experience Team of the Year<\/strong><\/p>\n<ul>\n<li><strong>American Medical Association &#8211; WINNER <\/strong><\/li>\n<li>Cazoo<\/li>\n<li>Premier BPO<\/li>\n<li>Qashier<\/li>\n<\/ul>\n<p><strong>Best CX Deployment<\/strong><\/p>\n<ul>\n<li><strong>bp pulse &#8211; WINNER <\/strong><\/li>\n<li>Haven<\/li>\n<li>Stellar Elements <strong>&#8211; Highly Commended<\/strong><\/li>\n<\/ul>\n<p><strong>CX Leader Of The Year<\/strong><\/p>\n<ul>\n<li><strong>Shannon Truax, M&amp;T Bank &#8211; WINNER <\/strong><\/li>\n<li>Sameer Maskey, FuseMachines<\/li>\n<li>Trista Walker, BNO <strong>&#8211; Highly Commended<\/strong><\/li>\n<li>Carolyn Pampino, SmartBear,<\/li>\n<li>Gaurav Ghai, Quantiphi<\/li>\n<\/ul>\n<p><strong>Rising Star \u2013 Individual<\/strong><\/p>\n<ul>\n<li><strong>Daniel Smith, Premier BPO &#8211; WINNER <\/strong><\/li>\n<li>Luke Cartwright, Miral Destination<\/li>\n<li>Ryan Woodward, Veteran Affairs<\/li>\n<li>Nick Brunker, VML<\/li>\n<\/ul>\n<p><strong>Rising Star \u2013 Organization<\/strong><\/p>\n<ul>\n<li><strong>Cresta &#8211; WINNER <\/strong><\/li>\n<li>Contact Systems<\/li>\n<li>Qashier<\/li>\n<\/ul>\n<p><strong>Women In CX Technology<\/strong><\/p>\n<ul>\n<li><strong>Rebecca Achariyakosol, Lenovo &#8211; WINNER<\/strong><\/li>\n<li>Allie Webster, Microsoft<\/li>\n<li>Christine Mooney, bp pulse <strong>&#8211; Highly Commended<\/strong><\/li>\n<li>Sussanah Baque, SCIEX<\/li>\n<li>Tara Aldridge, Vonage<\/li>\n<\/ul>\n<h2>The CX Awards 2024: That\u2019s a Wrap<\/h2>\n<p>With hundreds of entrants, each and every finalist has achieved something special in making it to the award finals.<\/p>\n<p>Unfortunately, only a select few could win, and those who have gone all the way went above and beyond to demonstrate leadership in their category.<\/p>\n<p>As such, we must give a massive congratulations to all our worthy winners.<\/p>\n<p>Also, we would like to thank each of <a href=\"https:\/\/www.cxtoday.com\/event-news\/the-faces-behind-the-decisions-get-acquainted-with-our-esteemed-judges\/\">our 16 expert judges<\/a> who took the time to meticulously examine every application and determine the winners. You give our awards huge credibility!<\/p>\n<p>In 2025, when the CX Awards return, we\u2019d love to have all of the winners, finalists, and judges join us again for another customer experience bonanza.<\/p>\n<p>Until then, keep your eyes peeled for a series of interviews with our winners, who will share their vision for the future of their category.<\/p>\n<p><em><strong>Don\u2019t want to miss out? <\/strong><a href=\"https:\/\/www.cxtoday.com\/sign-up\"><strong>Subscribe to the CX Today newsletter<\/strong><\/a><strong>.<\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The CX Awards celebrates the very best in customer experience innovation and leadership. Each year, it gets bigger, with more entrants, categories, and eyes on the winner\u2019s ceremony. The entrants include everyone from big-name brands and visionary vendors to excellent end-users &#8211; all pushing the CX space forward. To get as far as the final [&hellip;]<\/p>\n","protected":false},"author":4063,"featured_media":57600,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[55549],"class_list":["post-57598","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-event-news","tag-artificial-intelligence","tag-bpo","tag-ccaas","tag-digital-transformation","tag-event","post_format-post-format-video","brands_to_track-cx-today","editorial_type-news","intent-loyalty"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Champions Take the Stage: Announcing CX Awards 2024 Winners! - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers Event News news including Artificial Intelligence, BPO, CCaaS, Digital Transformation, Event and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/event-news\/champions-take-the-stage-announcing-cx-awards-2024-winners\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Champions Take the Stage: Announcing CX Awards 2024 Winners!\" \/>\n<meta property=\"og:description\" content=\"CX Today covers Event News news including Artificial Intelligence, BPO, CCaaS, Digital Transformation, Event and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/event-news\/champions-take-the-stage-announcing-cx-awards-2024-winners\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-02-29T16:00:13+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-08T15:33:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/02\/Champions-Take-the-Stage-Announcing-CX-Awards-2024-Winners.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1700\" \/>\n\t<meta property=\"og:image:height\" content=\"850\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Charlie Mitchell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Charlie Mitchell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/event-news\/champions-take-the-stage-announcing-cx-awards-2024-winners\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/event-news\/champions-take-the-stage-announcing-cx-awards-2024-winners\/\"},\"author\":{\"name\":\"Charlie Mitchell\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/4deb7a9ecd0b93d7461a492a1b54b8b9\"},\"headline\":\"Champions Take the Stage: Announcing CX Awards 2024 Winners!\",\"datePublished\":\"2024-02-29T16:00:13+00:00\",\"dateModified\":\"2024-05-08T15:33:44+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/event-news\/champions-take-the-stage-announcing-cx-awards-2024-winners\/\"},\"wordCount\":599,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/event-news\/champions-take-the-stage-announcing-cx-awards-2024-winners\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/02\/Champions-Take-the-Stage-Announcing-CX-Awards-2024-Winners.jpg\",\"keywords\":[\"Artificial Intelligence\",\"BPO\",\"CCaaS\",\"Digital Transformation\",\"Event\"],\"articleSection\":[\"Event News\"],\"inLanguage\":\"en-GB\",\"copyrightYear\":\"2024\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cxtoday.com\/event-news\/champions-take-the-stage-announcing-cx-awards-2024-winners\/\",\"url\":\"https:\/\/www.cxtoday.com\/event-news\/champions-take-the-stage-announcing-cx-awards-2024-winners\/\",\"name\":\"Champions Take the Stage: Announcing CX Awards 2024 Winners! 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