{"id":60329,"date":"2024-05-24T11:00:24","date_gmt":"2024-05-24T10:00:24","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=60329"},"modified":"2024-05-29T17:53:01","modified_gmt":"2024-05-29T16:53:01","slug":"cx-outsourcing-managing-the-unmanaged-areas-of-your-business-shyft","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/contact-center\/cx-outsourcing-managing-the-unmanaged-areas-of-your-business-shyft\/","title":{"rendered":"CX Outsourcing: Managing the Unmanaged Areas of Your Business"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"CX Today, CX Outsourcing: Managing the Unmanaged Areas of Your Business\" src=\"https:\/\/www.buzzsprout.com\/1557728\/15124695-cx-outsourcing-managing-the-unmanaged-areas-of-your-business?client_source=small_player&amp;iframe=true\" width=\"100%\" height=\"73\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=PNpNYjNEjJU\" target=\"_blank\" rel=\"noopener\">Watch on YouTube<\/a><\/p>\n<p><strong>CX Today&#8217;s Charlie Mitchell<\/strong> hosts <strong>Tony Masis, VP, GM, &amp; Leader of Customer Management Services (CMS) at Shyft Global Services<\/strong>.<\/p>\n<p>They deep dive on customer experience outsourcing, discussing:<\/p>\n<ul>\n<li><strong>The business challenges that cause companies to consider CX outsourcing<\/strong><\/li>\n<li><strong>Considerations for selecting a CX outsourcing partner<\/strong><\/li>\n<li><strong>Best practices to get the most from outsourcing relationships<\/strong><\/li>\n<li><strong>What does an outsourcing partnership look like in practice?<\/strong><\/li>\n<li><strong>The future of CX outsourcing<\/strong><\/li>\n<\/ul>\n<p>For more from Shyft Global Services, visit: <a href=\"https:\/\/www.shyftservices.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.shyftservices.com\/<\/a><\/p>\n<p>Check out Shyft&#8217;s Lenovo case study here:\u00a0<a href=\"https:\/\/hubs.ly\/Q02x47Tz0\" target=\"_blank\" rel=\"noopener\">https:\/\/hubs.ly\/Q02x47Tz0<\/a><\/p>\n<p>Check out Shyft&#8217;s Extreme Networks case study here:\u00a0<a href=\"https:\/\/hubs.ly\/Q02x47ZN0\" target=\"_blank\" rel=\"noopener\">https:\/\/hubs.ly\/Q02x47ZN0<\/a><\/p>\n<p>Thanks for watching. If you\u2019d like more like this, don\u2019t forget to\u00a0<a href=\"https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA\" target=\"_blank\" rel=\"noopener\">SUBSCRIBE<\/a>\u00a0to our channel.<\/p>\n<p>You can also join in the conversation on our\u00a0<a href=\"https:\/\/twitter.com\/cxtodaynews\" target=\"_blank\" rel=\"noopener\">Twitter<\/a>\u00a0and\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/cxtoday\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a>\u00a0pages.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Watch on YouTube CX Today&#8217;s Charlie Mitchell hosts Tony Masis, VP, GM, &amp; Leader of Customer Management Services (CMS) at Shyft Global Services. They deep dive on customer experience outsourcing, discussing: The business challenges that cause companies to consider CX outsourcing Considerations for selecting a CX outsourcing partner Best practices to get the most from [&hellip;]<\/p>\n","protected":false},"author":4063,"featured_media":60447,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[11850,60908],"class_list":["post-60329","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-contact-center","category-tv","tag-artificial-intelligence","tag-bpo","tag-digital-transformation","tag-enterprise","tag-video","post_format-post-format-video","brands_to_track-shyft-global-services","editorial_type-interview","intent-evaluation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CX Outsourcing: Managing the Unmanaged Areas of Your Business - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers Contact Center &amp; 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