{"id":61284,"date":"2024-07-01T14:00:56","date_gmt":"2024-07-01T13:00:56","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=61284"},"modified":"2024-07-01T14:05:45","modified_gmt":"2024-07-01T13:05:45","slug":"maxcontact-builds-useful-ai-for-contact-centers-big-cx-update-2024","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/tv\/maxcontact-builds-useful-ai-for-contact-centers-big-cx-update-2024\/","title":{"rendered":"MaxContact Builds &#8220;Useful AI&#8221; for Contact Centers (Big CX Update 2024)"},"content":{"rendered":"<p><a href=\"https:\/\/youtu.be\/Jx__h0wcsdM\" target=\"_blank\" rel=\"noopener\">Watch on YouTube.<\/a><\/p>\n<p><strong>CX Today&#8217;s Charlie Mitchell hosts Ben Booth, CEO of MaxContact.<\/strong><\/p>\n<p>The video forms part of our Big CX Updates series, where we find out all the latest from a series prominent CX companies.<\/p>\n<p>In this episode, we talk everything MaxContact, discussing:<\/p>\n<ul>\n<li><strong>Which products and services are resonating most with customers? <\/strong><\/li>\n<li><strong>What&#8217;s on the roadmap, and how will that roadmap benefit customers? <\/strong><\/li>\n<li><strong>The rising tech trends that are most impacting CX teams.<\/strong><\/li>\n<\/ul>\n<p>To view the rest of our Big CX Updates, <a href=\"https:\/\/www.cxtoday.com\/tv\/big-cx-update-tv\/\">click here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Watch on YouTube. CX Today&#8217;s Charlie Mitchell hosts Ben Booth, CEO of MaxContact. The video forms part of our Big CX Updates series, where we find out all the latest from a series prominent CX companies. In this episode, we talk everything MaxContact, discussing: Which products and services are resonating most with customers? What&#8217;s on [&hellip;]<\/p>\n","protected":false},"author":4063,"featured_media":61285,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[61749,60908],"class_list":["post-61284","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-big-cx-update-tv","category-tv","tag-ccaas","tag-event","post_format-post-format-video","brands_to_track-maxcontact","editorial_type-news","intent-loyalty"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>MaxContact Builds &quot;Useful AI&quot; for Contact Centers (Big CX Update 2024) - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers CX TV news including CCaaS, Event and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/tv\/maxcontact-builds-useful-ai-for-contact-centers-big-cx-update-2024\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"MaxContact Builds &quot;Useful AI&quot; for Contact Centers (Big CX Update 2024)\" \/>\n<meta property=\"og:description\" content=\"CX Today covers CX TV news including CCaaS, Event and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/tv\/maxcontact-builds-useful-ai-for-contact-centers-big-cx-update-2024\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-07-01T13:00:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-01T13:05:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/06\/MaxContact-Builds-Useful-AI-for-Contact-Centers-Big-CX-Update-2024.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Charlie Mitchell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Charlie Mitchell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/tv\/maxcontact-builds-useful-ai-for-contact-centers-big-cx-update-2024\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/maxcontact-builds-useful-ai-for-contact-centers-big-cx-update-2024\/\"},\"author\":{\"name\":\"Charlie Mitchell\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/4deb7a9ecd0b93d7461a492a1b54b8b9\"},\"headline\":\"MaxContact Builds &#8220;Useful AI&#8221; for Contact Centers (Big CX Update 2024)\",\"datePublished\":\"2024-07-01T13:00:56+00:00\",\"dateModified\":\"2024-07-01T13:05:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/maxcontact-builds-useful-ai-for-contact-centers-big-cx-update-2024\/\"},\"wordCount\":97,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/maxcontact-builds-useful-ai-for-contact-centers-big-cx-update-2024\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/06\/MaxContact-Builds-Useful-AI-for-Contact-Centers-Big-CX-Update-2024.jpg\",\"keywords\":[\"CCaaS\",\"Event\"],\"articleSection\":[\"Big CX Update\",\"CX TV\"],\"inLanguage\":\"en-GB\",\"copyrightYear\":\"2024\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cxtoday.com\/tv\/maxcontact-builds-useful-ai-for-contact-centers-big-cx-update-2024\/\",\"url\":\"https:\/\/www.cxtoday.com\/tv\/maxcontact-builds-useful-ai-for-contact-centers-big-cx-update-2024\/\",\"name\":\"MaxContact Builds \\\"Useful AI\\\" for Contact Centers (Big CX Update 2024) - 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