{"id":61361,"date":"2024-07-01T14:00:19","date_gmt":"2024-07-01T13:00:19","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=61361"},"modified":"2024-07-03T09:38:56","modified_gmt":"2024-07-03T08:38:56","slug":"elevating-customer-experience-and-reducing-agent-churn-with-gen-ai-big-cx-update-2024","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/tv\/elevating-customer-experience-and-reducing-agent-churn-with-gen-ai-big-cx-update-2024\/","title":{"rendered":"Five9 on the \u201cRunaway Success\u201d of Its AI Summaries Solution (Big CX Update 2024)"},"content":{"rendered":"<p><a href=\"https:\/\/youtu.be\/FAPxYDR77sg\" target=\"_blank\" rel=\"noopener\">Watch on YouTube.<\/a><\/p>\n<p><strong>CX Today&#8217;s Susie Harrison talks to Jonathan Rosenberg, Chief Technology Officer and Head of AI at Five9.<\/strong><\/p>\n<p>The video forms part of our Big CX Update series, where we find out all the latest from a series of prominent CX companies.<\/p>\n<p>In this episode, we talk everything Five9, discussing:<\/p>\n<ul>\n<li><strong>Which products and services are resonating most with customers? <\/strong><\/li>\n<li><strong>What&#8217;s on the roadmap, and how will that roadmap benefit customers? <\/strong><\/li>\n<li><strong>The rising tech trends that are most impacting CX teams.<\/strong><\/li>\n<\/ul>\n<p>To view the rest of our Big CX Updates, <a href=\"https:\/\/www.cxtoday.com\/tv\/big-cx-update-tv\/\">click here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Watch on YouTube. CX Today&#8217;s Susie Harrison talks to Jonathan Rosenberg, Chief Technology Officer and Head of AI at Five9. The video forms part of our Big CX Update series, where we find out all the latest from a series of prominent CX companies. In this episode, we talk everything Five9, discussing: Which products and [&hellip;]<\/p>\n","protected":false},"author":6422,"featured_media":61362,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[61749,60908],"class_list":["post-61361","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-big-cx-update-tv","category-tv","tag-ccaas","tag-event","post_format-post-format-video","brands_to_track-five9","editorial_type-news","intent-loyalty"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Five9 on the \u201cRunaway Success\u201d of Its AI Summaries Solution (Big CX Update 2024) - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers CX TV news including CCaaS, Event and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/tv\/elevating-customer-experience-and-reducing-agent-churn-with-gen-ai-big-cx-update-2024\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Five9 on the \u201cRunaway Success\u201d of Its AI Summaries Solution (Big CX Update 2024)\" \/>\n<meta property=\"og:description\" content=\"CX Today covers CX TV news including CCaaS, Event and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/tv\/elevating-customer-experience-and-reducing-agent-churn-with-gen-ai-big-cx-update-2024\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-07-01T13:00:19+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-03T08:38:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/06\/Elevating-Customer-Experience-and-Reducing-Agent-Churn-with-Gen-AI-Big-CX-Update-2024.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Susie Harrison\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Susie Harrison\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/tv\/elevating-customer-experience-and-reducing-agent-churn-with-gen-ai-big-cx-update-2024\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/elevating-customer-experience-and-reducing-agent-churn-with-gen-ai-big-cx-update-2024\/\"},\"author\":{\"name\":\"Susie Harrison\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/30c6d1b6dc20463800bf549c823677fa\"},\"headline\":\"Five9 on the \u201cRunaway Success\u201d of Its AI Summaries Solution (Big CX Update 2024)\",\"datePublished\":\"2024-07-01T13:00:19+00:00\",\"dateModified\":\"2024-07-03T08:38:56+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/elevating-customer-experience-and-reducing-agent-churn-with-gen-ai-big-cx-update-2024\/\"},\"wordCount\":108,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/elevating-customer-experience-and-reducing-agent-churn-with-gen-ai-big-cx-update-2024\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/06\/Elevating-Customer-Experience-and-Reducing-Agent-Churn-with-Gen-AI-Big-CX-Update-2024.jpg\",\"keywords\":[\"CCaaS\",\"Event\"],\"articleSection\":[\"Big CX Update\",\"CX TV\"],\"inLanguage\":\"en-GB\",\"copyrightYear\":\"2024\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cxtoday.com\/tv\/elevating-customer-experience-and-reducing-agent-churn-with-gen-ai-big-cx-update-2024\/\",\"url\":\"https:\/\/www.cxtoday.com\/tv\/elevating-customer-experience-and-reducing-agent-churn-with-gen-ai-big-cx-update-2024\/\",\"name\":\"Five9 on the \u201cRunaway Success\u201d of Its AI Summaries Solution (Big CX Update 2024) - 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