{"id":61366,"date":"2024-07-01T14:00:55","date_gmt":"2024-07-01T13:00:55","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=61366"},"modified":"2024-07-01T14:05:59","modified_gmt":"2024-07-01T13:05:59","slug":"proactive-predictive-customer-support-how-lenovo-achieved-it-cx-trends","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/tv\/proactive-predictive-customer-support-how-lenovo-achieved-it-cx-trends\/","title":{"rendered":"Proactive &#038; Predictive Customer Support: How Lenovo Achieved It (CX Trends)"},"content":{"rendered":"<p><a href=\"https:\/\/youtu.be\/zuksi3zggM8\" target=\"_blank\" rel=\"noopener\">Watch on YouTube.<\/a><\/p>\n<p><strong>CX Today&#8217;s Charlie Mitchell<\/strong> hosts <strong>Rebecca Achariyakosol, Executive Director of Global Product Services Strategy, Portfolio &amp; Product Management at Lenovo<\/strong>.<\/p>\n<p>The video forms part of our Big CX Trends series, where we deep dive into a series of trends from across the CX space.<\/p>\n<p>In this episode, we consider Lenovo&#8217;s Premier Support proposition, discussing:<\/p>\n<ul>\n<li><strong> What is the Lenovo Premier Support?<\/strong><\/li>\n<li><strong>How Lenovo has bolstered Premier Support to be more proactive and predictive<\/strong><\/li>\n<li><strong>The results of the proactive and predictive transformation<\/strong><\/li>\n<li><strong>The challenges Lenovo overcame to achieve those results<\/strong><\/li>\n<li><strong>Final advice for fellow CX leaders<\/strong><\/li>\n<\/ul>\n<p>To view the rest of our CX Trends sessions,\u00a0<a href=\"https:\/\/www.cxtoday.com\/tv\/cx-trends-tv\/\" rel=\"noopener\">click here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Watch on YouTube. CX Today&#8217;s Charlie Mitchell hosts Rebecca Achariyakosol, Executive Director of Global Product Services Strategy, Portfolio &amp; Product Management at Lenovo. The video forms part of our Big CX Trends series, where we deep dive into a series of trends from across the CX space. In this episode, we consider Lenovo&#8217;s Premier Support [&hellip;]<\/p>\n","protected":false},"author":4063,"featured_media":61367,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[61759,60908],"class_list":["post-61366","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-cx-trends-tv","category-tv","tag-ccaas","tag-digital-transformation","tag-event","post_format-post-format-video","brands_to_track-lenovo","editorial_type-interview","intent-evaluation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Proactive &amp; Predictive Customer Support: How Lenovo Achieved It (CX Trends) - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers CX TV news including CCaaS, Digital Transformation, Event and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/tv\/proactive-predictive-customer-support-how-lenovo-achieved-it-cx-trends\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Proactive &amp; Predictive Customer Support: How Lenovo Achieved It (CX Trends)\" \/>\n<meta property=\"og:description\" content=\"CX Today covers CX TV news including CCaaS, Digital Transformation, Event and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/tv\/proactive-predictive-customer-support-how-lenovo-achieved-it-cx-trends\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-07-01T13:00:55+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-01T13:05:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/06\/Proactive-Predictive-Customer-Support-How-Lenovo-Achieved-It-CX-Trends.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Charlie Mitchell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Charlie Mitchell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/tv\/proactive-predictive-customer-support-how-lenovo-achieved-it-cx-trends\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/proactive-predictive-customer-support-how-lenovo-achieved-it-cx-trends\/\"},\"author\":{\"name\":\"Charlie Mitchell\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/4deb7a9ecd0b93d7461a492a1b54b8b9\"},\"headline\":\"Proactive &#038; Predictive Customer Support: How Lenovo Achieved It (CX Trends)\",\"datePublished\":\"2024-07-01T13:00:55+00:00\",\"dateModified\":\"2024-07-01T13:05:59+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/proactive-predictive-customer-support-how-lenovo-achieved-it-cx-trends\/\"},\"wordCount\":120,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/proactive-predictive-customer-support-how-lenovo-achieved-it-cx-trends\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/06\/Proactive-Predictive-Customer-Support-How-Lenovo-Achieved-It-CX-Trends.jpg\",\"keywords\":[\"CCaaS\",\"Digital Transformation\",\"Event\"],\"articleSection\":[\"CX Trends\",\"CX TV\"],\"inLanguage\":\"en-GB\",\"copyrightYear\":\"2024\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cxtoday.com\/tv\/proactive-predictive-customer-support-how-lenovo-achieved-it-cx-trends\/\",\"url\":\"https:\/\/www.cxtoday.com\/tv\/proactive-predictive-customer-support-how-lenovo-achieved-it-cx-trends\/\",\"name\":\"Proactive & Predictive Customer Support: How Lenovo Achieved It (CX Trends) - 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