{"id":61411,"date":"2024-07-01T14:00:47","date_gmt":"2024-07-01T13:00:47","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=61411"},"modified":"2024-07-01T14:07:11","modified_gmt":"2024-07-01T13:07:11","slug":"connect-extend-and-power-your-contact-center-with-microsoft-teams-cx-trends","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/tv\/connect-extend-and-power-your-contact-center-with-microsoft-teams-cx-trends\/","title":{"rendered":"Connect, Extend and Power your Contact Center with Microsoft Teams (CX Trends)"},"content":{"rendered":"<p><a href=\"https:\/\/youtu.be\/WGBxHS4Us7M\" target=\"_blank\" rel=\"noopener\">Watch on YouTube.<\/a><\/p>\n<p><strong>CX Today&#8217;s David Dungay<\/strong> hosts<strong> Gidi Adlersberg, Director, Voca CIC Business, Audiocodes<\/strong>.<\/p>\n<p>The video forms part of our CX Trends series, where we deep dive into a series of trends from across the CX space.<\/p>\n<p>In this episode, we consider Connect, Extend and Power options in Microsoft Teams Contact Center with Microsoft Teams.<\/p>\n<p>Discover how businesses can leverage the collaborative power of Teams to enhance customer interactions, streamline workflows, and drive operational efficiency with this interview with Audiocodes. From connecting dispersed teams to extending customer support capabilities across channels, this video provides invaluable insights into harnessing the full potential of Microsoft Teams as a contact center solution. Whether you&#8217;re a small startup or a multinational corporation, join us as we pave the way for a new era of customer service excellence powered by Microsoft Teams.<\/p>\n<p>To view the rest of our CX Trends sessions,\u00a0<a href=\"https:\/\/www.cxtoday.com\/tv\/cx-trends-tv\/\" rel=\"noopener\">click here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Watch on YouTube. CX Today&#8217;s David Dungay hosts Gidi Adlersberg, Director, Voca CIC Business, Audiocodes. The video forms part of our CX Trends series, where we deep dive into a series of trends from across the CX space. In this episode, we consider Connect, Extend and Power options in Microsoft Teams Contact Center with Microsoft [&hellip;]<\/p>\n","protected":false},"author":4040,"featured_media":61412,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[61759,60908],"class_list":["post-61411","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-cx-trends-tv","category-tv","tag-ccaas","tag-digital-transformation","tag-event","post_format-post-format-video","brands_to_track-audiocodes","editorial_type-interview","intent-evaluation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Connect, Extend and Power your Contact Center with Microsoft Teams (CX Trends) - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers CX TV news including CCaaS, Digital Transformation, Event and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/tv\/connect-extend-and-power-your-contact-center-with-microsoft-teams-cx-trends\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Connect, Extend and Power your Contact Center with Microsoft Teams (CX Trends)\" \/>\n<meta property=\"og:description\" content=\"CX Today covers CX TV news including CCaaS, Digital Transformation, Event and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/tv\/connect-extend-and-power-your-contact-center-with-microsoft-teams-cx-trends\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-07-01T13:00:47+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-01T13:07:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/06\/Connect-Extend-and-Power-your-Contact-Center-with-Microsoft-Teams-CX-Trends.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"David Dungay\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"David Dungay\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/tv\/connect-extend-and-power-your-contact-center-with-microsoft-teams-cx-trends\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/connect-extend-and-power-your-contact-center-with-microsoft-teams-cx-trends\/\"},\"author\":{\"name\":\"David Dungay\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/d4921a6e9ae999de937a14da26a22f4d\"},\"headline\":\"Connect, Extend and Power your Contact Center with Microsoft Teams (CX Trends)\",\"datePublished\":\"2024-07-01T13:00:47+00:00\",\"dateModified\":\"2024-07-01T13:07:11+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/connect-extend-and-power-your-contact-center-with-microsoft-teams-cx-trends\/\"},\"wordCount\":163,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/connect-extend-and-power-your-contact-center-with-microsoft-teams-cx-trends\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/06\/Connect-Extend-and-Power-your-Contact-Center-with-Microsoft-Teams-CX-Trends.jpg\",\"keywords\":[\"CCaaS\",\"Digital Transformation\",\"Event\"],\"articleSection\":[\"CX Trends\",\"CX TV\"],\"inLanguage\":\"en-GB\",\"copyrightYear\":\"2024\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cxtoday.com\/tv\/connect-extend-and-power-your-contact-center-with-microsoft-teams-cx-trends\/\",\"url\":\"https:\/\/www.cxtoday.com\/tv\/connect-extend-and-power-your-contact-center-with-microsoft-teams-cx-trends\/\",\"name\":\"Connect, Extend and Power your Contact Center with Microsoft Teams (CX Trends) - 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