{"id":61484,"date":"2024-07-01T14:00:51","date_gmt":"2024-07-01T13:00:51","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=61484"},"modified":"2024-07-01T14:06:42","modified_gmt":"2024-07-01T13:06:42","slug":"omnichannel-could-genai-offer-the-silver-bullet-cx-trends","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/tv\/omnichannel-could-genai-offer-the-silver-bullet-cx-trends\/","title":{"rendered":"Omnichannel: Could GenAI Offer the Silver Bullet? (CX Trends)"},"content":{"rendered":"

Watch on YouTube.<\/a><\/p>\n

Susie Harrison, Senior Content Editor<\/strong>, joined Kevin Shatzkamer, Managing Director of Google Cloud\u2019s Conversational Applied AI Engineering team<\/strong>.<\/p>\n

In this session, they discuss ‘Google Cloud – Fusing Omni-Channel with Gen AI for Multichannel Success’.<\/p>\n

To view the rest of our CX Trends sessions,\u00a0click here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Watch on YouTube. Susie Harrison, Senior Content Editor, joined Kevin Shatzkamer, Managing Director of Google Cloud\u2019s Conversational Applied AI Engineering team. In this session, they discuss ‘Google Cloud – Fusing Omni-Channel with Gen AI for Multichannel Success’. To view the rest of our CX Trends sessions,\u00a0click here.<\/p>\n","protected":false},"author":6422,"featured_media":61485,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[61759,60908],"class_list":["post-61484","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-cx-trends-tv","category-tv","tag-ccaas","tag-digital-transformation","tag-event","post_format-post-format-video","brands_to_track-google-cloud","editorial_type-interview","intent-evaluation"],"acf":[],"yoast_head":"\nOmnichannel: Could GenAI Offer the Silver Bullet? 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