{"id":62584,"date":"2024-08-08T13:32:29","date_gmt":"2024-08-08T12:32:29","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=62584"},"modified":"2024-08-12T09:38:05","modified_gmt":"2024-08-12T08:38:05","slug":"calabrio-enhances-call-recording-capabilities-for-superior-webex-integration","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/contact-center\/calabrio-enhances-call-recording-capabilities-for-superior-webex-integration\/","title":{"rendered":"Calabrio Enhances Call Recording Capabilities for Superior Webex Integration"},"content":{"rendered":"

Calabrio has announced improved call recording capabilities that will enable integration with Cisco\u2019s Webex Calling solution.<\/p>\n

Described by Calabrio as an all-in-one compliance recording solution, the tool promises to provide enterprises with \u201creliable and scalable\u201d cloud-based call recording.<\/p>\n

The new integration builds on the existing partnership between Calabrio and Cisco, with the former already deployed as a Workforce Optimization (WFO) solution provider for Webex Contact Center.<\/p>\n

The companies believe that the integration will enhance users’ abilities to record and analyze calls for contact center agents, back-office staff, and sales teams \u2013 leading to improved business performance and efficiency.<\/p>\n

In discussing the new, Raj Shankar<\/strong> \u2013 Senior VP of Global Product Management at Calabrio<\/strong> \u2013 highlighted the benefits that joint customers will now enjoy:<\/p>\n

\u201cLeveraging our long-standing partnership with Cisco and thousands of deployments, customers gain a single, intuitive interface for sharing contact data across their enterprise.<\/p>\n

Joint customers benefit from a widely deployed WFO solution for Webex Contact Center and Webex Calling platforms.<\/p><\/blockquote>\n

Let\u2019s take a look at some of the other features of Calabrio\u2019s enhanced tool.<\/p>\n

Calabrio\u2019s All-In-One Promise<\/h2>\n

Commercially available on August 27, 2024, the solution’s all-in-one nature will deliver quicker time-to-value and simplify deployment, maintenance, and training.<\/p>\n

As mentioned by Shankar, the platform also features a single interface, which incorporates AI-driven reporting and offers flexible storage solutions to meet contact center compliance recording requirements.<\/p>\n

In addition, the companies also claim that the solution will fulfil \u201call\u201d quality management needs for Webex Contact Center and Webex Calling customers.<\/p>\n

These compliance capabilities were discussed by Amey Parandekar<\/strong>, VP of Product at Webex Calling<\/strong>, who commented:<\/p>\n

\u201cFlexibility and compliance should be at the forefront of every organization\u2019s collaboration strategy. With over 15 million users around the world and growing, Webex Calling enables organizations with a modern, cloud-based platform built for a complete customer experience.<\/p>\n

Using Webex Calling technology, Calabrio users can now access cloud-native call recording across the enterprise.<\/p><\/blockquote>\n

\u201cWith Webex Calling\u2019s fully compliant enterprise-grade calling experience and Calabrio\u2019s extensive performance suite, businesses of all sizes are empowered to connect effortlessly and efficiently.\u201d<\/p>\n

More Webex and Calabrio News<\/h2>\n

Webex has announced new AI-driven features to meet increasing customer expectations<\/a>.<\/p>\n

Revealed at Cisco Live US in June, these enhancements focus on improving user experience for both customers and employees. Key updates include:<\/p>\n