{"id":63938,"date":"2024-09-30T14:00:37","date_gmt":"2024-09-30T13:00:37","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=63938"},"modified":"2024-10-02T13:54:11","modified_gmt":"2024-10-02T12:54:11","slug":"exploring-the-transformative-power-a-best-in-category-tech-stack-can-have-on-customer-support-evaluagent","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/contact-center\/exploring-the-transformative-power-a-best-in-category-tech-stack-can-have-on-customer-support-evaluagent\/","title":{"rendered":"Exploring the Transformative Power a Best-in-Category Tech Stack can have on Customer Support"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"CX Today, Exploring the Transformative Power a Best-in-Category Tech Stack can have on Customer Support\" src=\"https:\/\/www.buzzsprout.com\/1557728\/episodes\/15840183-exploring-the-transformative-power-a-best-in-category-tech-stack-can-have-on-customer-support?client_source=small_player&amp;iframe=true\" width=\"100%\" height=\"73\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=A4bopfP9fPU\" target=\"_blank\" rel=\"noopener\">Watch on YouTube<\/a><\/p>\n<p><strong>CX Today&#8217;s Susie Harrison<\/strong> hosts <strong><a href=\"https:\/\/www.cxtoday.com\/vendor\/evaluagent\/\">EvaluAgent<\/a> CCO James Marscheider<\/strong> and <strong>Archit Kumar, Partnerships Manager at Assembled<\/strong>.<\/p>\n<p>In this episode, we consider:<\/p>\n<ul>\n<li><strong>The top-line benefits of integrating QA and performance improvement software with WFM<\/strong><\/li>\n<li><strong>Some use cases and challenges of using these platforms together<\/strong><\/li>\n<li><strong>What constitutes a good integration partnership and the benefits that it brings to customers<\/strong><\/li>\n<li><strong>The benefits of having a fully integrated best-in-category solution over an all-in-one solution<\/strong><\/li>\n<\/ul>\n<p>Thanks for watching. If you\u2019d like more content like this, don\u2019t forget to\u00a0<a href=\"https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA\" target=\"_blank\" rel=\"noopener\">SUBSCRIBE<\/a>\u00a0to our channel.<\/p>\n<p>You can also join the conversation on our\u00a0<a href=\"https:\/\/twitter.com\/cxtodaynews\" target=\"_blank\" rel=\"noopener\">X<\/a>\u00a0and\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/cxtoday\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a>\u00a0pages.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Watch on YouTube CX Today&#8217;s Susie Harrison hosts EvaluAgent CCO James Marscheider and Archit Kumar, Partnerships Manager at Assembled. In this episode, we consider: The top-line benefits of integrating QA and performance improvement software with WFM Some use cases and challenges of using these platforms together What constitutes a good integration partnership and the benefits [&hellip;]<\/p>\n","protected":false},"author":6422,"featured_media":63940,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[11850,60908,61096],"class_list":["post-63938","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-contact-center","category-tv","category-workforce-engagement-management","tag-ccaas","tag-workforce-management","post_format-post-format-video","brands_to_track-assembled","brands_to_track-evaluagent","editorial_type-interview","intent-evaluation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Exploring the Transformative Power a Best-in-Category Tech Stack can have on Customer Support - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers Contact Center &amp; Omnichannel\u200b news including CCaaS, Workforce Management and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/contact-center\/exploring-the-transformative-power-a-best-in-category-tech-stack-can-have-on-customer-support-evaluagent\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Exploring the Transformative Power a Best-in-Category Tech Stack can have on Customer Support\" \/>\n<meta property=\"og:description\" content=\"CX Today covers Contact Center &amp; Omnichannel\u200b news including CCaaS, Workforce Management and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/contact-center\/exploring-the-transformative-power-a-best-in-category-tech-stack-can-have-on-customer-support-evaluagent\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-09-30T13:00:37+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-02T12:54:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/09\/Exploring-the-Transformative-Power-a-Best-in-Category-Tech-Stack-can-have-on-Customer-Support.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Susie Harrison\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Susie Harrison\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/exploring-the-transformative-power-a-best-in-category-tech-stack-can-have-on-customer-support-evaluagent\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/exploring-the-transformative-power-a-best-in-category-tech-stack-can-have-on-customer-support-evaluagent\/\"},\"author\":{\"name\":\"Susie Harrison\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/30c6d1b6dc20463800bf549c823677fa\"},\"headline\":\"Exploring the Transformative Power a Best-in-Category Tech Stack can have on Customer Support\",\"datePublished\":\"2024-09-30T13:00:37+00:00\",\"dateModified\":\"2024-10-02T12:54:11+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/exploring-the-transformative-power-a-best-in-category-tech-stack-can-have-on-customer-support-evaluagent\/\"},\"wordCount\":118,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/exploring-the-transformative-power-a-best-in-category-tech-stack-can-have-on-customer-support-evaluagent\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/09\/Exploring-the-Transformative-Power-a-Best-in-Category-Tech-Stack-can-have-on-Customer-Support.jpg\",\"keywords\":[\"CCaaS\",\"Workforce Management\"],\"articleSection\":[\"Contact Center &amp; 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