{"id":65795,"date":"2024-12-05T16:00:02","date_gmt":"2024-12-05T16:00:02","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=65795"},"modified":"2025-01-13T10:08:05","modified_gmt":"2025-01-13T10:08:05","slug":"cx-trends-25-top-10-predictions","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/tv\/cx-trends-25-top-10-predictions\/","title":{"rendered":"CX Trends 25 &#8211; Top 10 Customer Experience Predictions"},"content":{"rendered":"<p><a href=\"https:\/\/youtu.be\/iidHuQzirfo\" target=\"_blank\" rel=\"noopener\">Watch on YouTube.<\/a><\/p>\n<p>As trends week comes to a close, sit back and check out some predictions for 2025 from our favorite CX pros. They include:<\/p>\n<ul>\n<li><strong>Katie Stabler, <\/strong>Founder and Director of Customer Experience at <strong>CULTIVATE Customer Experience by Design<\/strong><\/li>\n<li><strong>Luke Jamieson, <\/strong>Content Creator at <strong>Luke Jamieson<\/strong><\/li>\n<li><strong>Michael Fauscette, <\/strong>Founder, CEO &amp; Chief Analyst at<strong> Arion Research<\/strong><\/li>\n<li><strong>Jeff Sheehan, <\/strong>CX Advisor and Customer Service Consultant at<strong> CX JS Consulting<\/strong><\/li>\n<li><strong>Rebecca Wetteman,<\/strong> CEO &amp; Principal Analyst at<strong> Valoir<\/strong><\/li>\n<li><strong>Martin Schneider, <\/strong>VP &amp; Principal Analyst at <strong>Constellation Research<\/strong><\/li>\n<li><strong>Prashanth Krishnaswami, <\/strong>Global Head of Marketing Strategy for CX Products at<strong> Zoho<\/strong><\/li>\n<li><strong>Samantha Conyers, <\/strong>Chief Experience Officer at<strong> First Retail Group<\/strong><\/li>\n<li><strong>Ellie Sutton, <\/strong>Director of Customer Strategy at<strong> Veriteer<\/strong><\/li>\n<li><strong>Krishna Baidya, <\/strong>Senior Industry Director at<strong> Frost &amp; Sullivan<\/strong><\/li>\n<\/ul>\n<p>Of course, AI is a common thread throughout. Yet, the perspectives vary, challenging some of the preconceptions many may have when approaching the technology.<\/p>\n<p>So, get ready to vehemently nod or shake your head as you flick through our top ten trends.<\/p>\n<p>Thanks for watching. If you\u2019d like more content like this, don\u2019t forget to\u00a0<a href=\"https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA\" target=\"_blank\" rel=\"noopener\">SUBSCRIBE<\/a>\u00a0to our channel.<\/p>\n<p>You can also join the conversation on our\u00a0<a href=\"https:\/\/twitter.com\/cxtodaynews\" target=\"_blank\" rel=\"noopener\">X<\/a>\u00a0and\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/cxtoday\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a> pages. <span data-contrast=\"none\"> Get involved by using the hashtag #CXTrends25.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Watch on YouTube. As trends week comes to a close, sit back and check out some predictions for 2025 from our favorite CX pros. They include: Katie Stabler, Founder and Director of Customer Experience at CULTIVATE Customer Experience by Design Luke Jamieson, Content Creator at Luke Jamieson Michael Fauscette, Founder, CEO &amp; Chief Analyst at [&hellip;]<\/p>\n","protected":false},"author":4064,"featured_media":65812,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[61759,60908],"class_list":["post-65795","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-cx-trends-tv","category-tv","tag-artificial-intelligence","tag-ccaas","tag-workforce-optimization","post_format-post-format-video","brands_to_track-cx-today","editorial_type-interview","intent-discovery"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CX Trends 25 - Top 10 Customer Experience Predictions - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers CX TV news including Artificial Intelligence, CCaaS, Workforce Optimization and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/tv\/cx-trends-25-top-10-predictions\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CX Trends 25 - Top 10 Customer Experience Predictions\" \/>\n<meta property=\"og:description\" content=\"CX Today covers CX TV news including Artificial Intelligence, CCaaS, Workforce Optimization and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/tv\/cx-trends-25-top-10-predictions\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-12-05T16:00:02+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-13T10:08:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/12\/CX-Trends-25-Top-10-Predictions-CX-Today-News.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"CX Today Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"CX Today Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/tv\/cx-trends-25-top-10-predictions\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/cx-trends-25-top-10-predictions\/\"},\"author\":{\"name\":\"CX Today Team\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/f2ac778633619afe0391cefbbef76a97\"},\"headline\":\"CX Trends 25 &#8211; Top 10 Customer Experience Predictions\",\"datePublished\":\"2024-12-05T16:00:02+00:00\",\"dateModified\":\"2025-01-13T10:08:05+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/cx-trends-25-top-10-predictions\/\"},\"wordCount\":210,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/cx-trends-25-top-10-predictions\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/12\/CX-Trends-25-Top-10-Predictions-CX-Today-News.jpg\",\"keywords\":[\"Artificial Intelligence\",\"CCaaS\",\"Workforce Optimization\"],\"articleSection\":[\"CX Trends\",\"CX TV\"],\"inLanguage\":\"en-GB\",\"copyrightYear\":\"2024\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cxtoday.com\/tv\/cx-trends-25-top-10-predictions\/\",\"url\":\"https:\/\/www.cxtoday.com\/tv\/cx-trends-25-top-10-predictions\/\",\"name\":\"CX Trends 25 - Top 10 Customer Experience Predictions - CX Today\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/cx-trends-25-top-10-predictions\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/cx-trends-25-top-10-predictions\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/12\/CX-Trends-25-Top-10-Predictions-CX-Today-News.jpg\",\"datePublished\":\"2024-12-05T16:00:02+00:00\",\"dateModified\":\"2025-01-13T10:08:05+00:00\",\"description\":\"CX Today covers CX TV news including Artificial Intelligence, CCaaS, Workforce Optimization and more.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/cx-trends-25-top-10-predictions\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.cxtoday.com\/tv\/cx-trends-25-top-10-predictions\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.cxtoday.com\/tv\/cx-trends-25-top-10-predictions\/#primaryimage\",\"url\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/12\/CX-Trends-25-Top-10-Predictions-CX-Today-News.jpg\",\"contentUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/12\/CX-Trends-25-Top-10-Predictions-CX-Today-News.jpg\",\"width\":850,\"height\":425,\"caption\":\"CX Trends 25 - Top 10 Predictions - CX Today News\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.cxtoday.com\/tv\/cx-trends-25-top-10-predictions\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.cxtoday.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"CX TV\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.cxtoday.com\/#website\",\"url\":\"https:\/\/www.cxtoday.com\/\",\"name\":\"CX Today\",\"description\":\"Customer Experience Technology News\",\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.cxtoday.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.cxtoday.com\/#organization\",\"name\":\"CX Today\",\"url\":\"https:\/\/www.cxtoday.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png\",\"contentUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png\",\"width\":2606,\"height\":1154,\"caption\":\"CX Today\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/CXTodayNews\/\",\"https:\/\/x.com\/cxtodaynews\",\"https:\/\/www.linkedin.com\/company\/69192959\/\",\"https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/f2ac778633619afe0391cefbbef76a97\",\"name\":\"CX Today Team\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/bee6f14dd82295baab517d89ae793bd48d386eb4b7ac6e3cb049dceb7d62fc71?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/bee6f14dd82295baab517d89ae793bd48d386eb4b7ac6e3cb049dceb7d62fc71?s=96&d=mm&r=g\",\"caption\":\"CX Today Team\"},\"url\":\"https:\/\/www.cxtoday.com\/author\/newsdeskcxtoday-com\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"CX Trends 25 - Top 10 Customer Experience Predictions - CX Today","description":"CX Today covers CX TV news including Artificial Intelligence, CCaaS, Workforce Optimization and more.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.cxtoday.com\/tv\/cx-trends-25-top-10-predictions\/","og_locale":"en_GB","og_type":"article","og_title":"CX Trends 25 - Top 10 Customer Experience Predictions","og_description":"CX Today covers CX TV news including Artificial Intelligence, CCaaS, Workforce Optimization and more.","og_url":"https:\/\/www.cxtoday.com\/tv\/cx-trends-25-top-10-predictions\/","og_site_name":"CX Today","article_publisher":"https:\/\/www.facebook.com\/CXTodayNews\/","article_published_time":"2024-12-05T16:00:02+00:00","article_modified_time":"2025-01-13T10:08:05+00:00","og_image":[{"width":850,"height":425,"url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/12\/CX-Trends-25-Top-10-Predictions-CX-Today-News.jpg","type":"image\/jpeg"}],"author":"CX Today Team","twitter_card":"summary_large_image","twitter_creator":"@cxtodaynews","twitter_site":"@cxtodaynews","twitter_misc":{"Written by":"CX Today Team","Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.cxtoday.com\/tv\/cx-trends-25-top-10-predictions\/#article","isPartOf":{"@id":"https:\/\/www.cxtoday.com\/tv\/cx-trends-25-top-10-predictions\/"},"author":{"name":"CX Today Team","@id":"https:\/\/www.cxtoday.com\/#\/schema\/person\/f2ac778633619afe0391cefbbef76a97"},"headline":"CX Trends 25 &#8211; Top 10 Customer Experience Predictions","datePublished":"2024-12-05T16:00:02+00:00","dateModified":"2025-01-13T10:08:05+00:00","mainEntityOfPage":{"@id":"https:\/\/www.cxtoday.com\/tv\/cx-trends-25-top-10-predictions\/"},"wordCount":210,"publisher":{"@id":"https:\/\/www.cxtoday.com\/#organization"},"image":{"@id":"https:\/\/www.cxtoday.com\/tv\/cx-trends-25-top-10-predictions\/#primaryimage"},"thumbnailUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/12\/CX-Trends-25-Top-10-Predictions-CX-Today-News.jpg","keywords":["Artificial Intelligence","CCaaS","Workforce Optimization"],"articleSection":["CX Trends","CX TV"],"inLanguage":"en-GB","copyrightYear":"2024","copyrightHolder":{"@id":"https:\/\/www.cxtoday.com\/#organization"}},{"@type":"WebPage","@id":"https:\/\/www.cxtoday.com\/tv\/cx-trends-25-top-10-predictions\/","url":"https:\/\/www.cxtoday.com\/tv\/cx-trends-25-top-10-predictions\/","name":"CX Trends 25 - Top 10 Customer Experience Predictions - CX Today","isPartOf":{"@id":"https:\/\/www.cxtoday.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.cxtoday.com\/tv\/cx-trends-25-top-10-predictions\/#primaryimage"},"image":{"@id":"https:\/\/www.cxtoday.com\/tv\/cx-trends-25-top-10-predictions\/#primaryimage"},"thumbnailUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/12\/CX-Trends-25-Top-10-Predictions-CX-Today-News.jpg","datePublished":"2024-12-05T16:00:02+00:00","dateModified":"2025-01-13T10:08:05+00:00","description":"CX Today covers CX TV news including Artificial Intelligence, CCaaS, Workforce Optimization and more.","breadcrumb":{"@id":"https:\/\/www.cxtoday.com\/tv\/cx-trends-25-top-10-predictions\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.cxtoday.com\/tv\/cx-trends-25-top-10-predictions\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.cxtoday.com\/tv\/cx-trends-25-top-10-predictions\/#primaryimage","url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/12\/CX-Trends-25-Top-10-Predictions-CX-Today-News.jpg","contentUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/12\/CX-Trends-25-Top-10-Predictions-CX-Today-News.jpg","width":850,"height":425,"caption":"CX Trends 25 - Top 10 Predictions - CX Today News"},{"@type":"BreadcrumbList","@id":"https:\/\/www.cxtoday.com\/tv\/cx-trends-25-top-10-predictions\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.cxtoday.com\/"},{"@type":"ListItem","position":2,"name":"CX TV"}]},{"@type":"WebSite","@id":"https:\/\/www.cxtoday.com\/#website","url":"https:\/\/www.cxtoday.com\/","name":"CX Today","description":"Customer Experience Technology News","publisher":{"@id":"https:\/\/www.cxtoday.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.cxtoday.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.cxtoday.com\/#organization","name":"CX Today","url":"https:\/\/www.cxtoday.com\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png","contentUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png","width":2606,"height":1154,"caption":"CX Today"},"image":{"@id":"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/CXTodayNews\/","https:\/\/x.com\/cxtodaynews","https:\/\/www.linkedin.com\/company\/69192959\/","https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA"]},{"@type":"Person","@id":"https:\/\/www.cxtoday.com\/#\/schema\/person\/f2ac778633619afe0391cefbbef76a97","name":"CX Today Team","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.cxtoday.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/bee6f14dd82295baab517d89ae793bd48d386eb4b7ac6e3cb049dceb7d62fc71?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/bee6f14dd82295baab517d89ae793bd48d386eb4b7ac6e3cb049dceb7d62fc71?s=96&d=mm&r=g","caption":"CX Today Team"},"url":"https:\/\/www.cxtoday.com\/author\/newsdeskcxtoday-com\/"}]}},"_links":{"self":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts\/65795","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/users\/4064"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/comments?post=65795"}],"version-history":[{"count":6,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts\/65795\/revisions"}],"predecessor-version":[{"id":66523,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts\/65795\/revisions\/66523"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/media\/65812"}],"wp:attachment":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/media?parent=65795"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/categories?post=65795"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}