{"id":65928,"date":"2024-12-10T18:26:28","date_gmt":"2024-12-10T18:26:28","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=65928"},"modified":"2024-12-10T19:15:39","modified_gmt":"2024-12-10T19:15:39","slug":"loop-acquires-wonderment-brings-two-close-shopify-partners-together","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/crm\/loop-acquires-wonderment-brings-two-close-shopify-partners-together\/","title":{"rendered":"Loop Acquires Wonderment, Brings Two Close Shopify Partners Together"},"content":{"rendered":"

Loop has confirmed the acquisition of Wonderment, an order-tracking solution.<\/p>\n

Both companies offer solutions that bolster Shopify’s widely implemented commerce platform.<\/p>\n

Indeed, Loop provides a return management platform for brands leveraging Shopify, aiding them in delivering their ideal purchase experience.<\/p>\n

That platform comprises various solutions, including custom returns workflow orchestration, exchange automation, fraud detection, and insight generation tools.<\/p>\n

With the acquisition, Loop expands its offering with order-tracking capabilities such as automated shipment tracking, delay alerts, and customer notifications.<\/p>\n

In doing so, Loop believes that its enhanced solution will provide Shopify customers with more unified commerce operations insights, minimized friction, and superior growth.<\/p>\n

The new integrations will also help Loop expand its reach to more merchant verticals, including consumer packaged goods (CPG), by offering a standalone tracking solution.<\/p>\n

Additionally, the vendor claims that the addition of Wonderment\u2019s capabilities will allow it to “supercharge customer retention and loyalty.”<\/p>\n

In outlining how the acquisition will enable such benefits, Hannah Bravo<\/strong>, CEO of Loop<\/strong>, said:<\/p>\n

By joining forces with Wonderment, we\u2019re taking a significant step forward in our mission to help merchants simplify commerce operations and build enduring relationships with their customers.<\/p><\/blockquote>\n

“Our newly combined platform will unlock our merchants\u2019 ability to turn returns and order tracking from a source of frustration into an opportunity to delight customers, drive retention, and fuel growth,” the CEO concluded.<\/p>\n

Why Wonderment?<\/h2>\n

Describing itself as a “proactive customer experience platform”, Wonderment claims to be able to identify potential shipping delays before customers even become aware of them.<\/p>\n

In doing so, it has helped users lower support tickets by up to 70 percent.<\/p>\n

That’s one example of how the vendor\u2019s solution offers AI-powered insights that strive to turn shipping and returns data into actionable intelligence.<\/p>\n

Moreover, Wonderment\u2019s tracking product provides real-time shipment updates, proactive alerts, predictive analytics, and numerous integrations.<\/p>\n

These capabilities will now be available via Loop within a single UI.<\/p>\n

For Jessica Meher<\/strong>, CEO of Wonderment<\/strong>, the merger marks “an exciting new chapter”. She continued:<\/p>\n

Our shared commitment to building exceptional products, optimizing customer and merchant experiences, and driving growth for merchants made this partnership a natural fit.<\/p><\/blockquote>\n

“Together, we’ll make a lasting impact on the Shopify ecosystem by helping brands deliver transparency and trust throughout the entire post-purchase journey.\u201d<\/p>\n

More News from Shopify<\/h2>\n

Shopify recently made headlines when it claimed to have attracted “hundreds” of former Salesforce customers<\/a>, including major brands like Toys R Us and Casper.<\/p>\n

Traditionally focused on smaller businesses, Shopify is now targeting large enterprises, promoting its lower prices as part of a \u201cmass migration\u201d strategy to compete with established rivals.<\/p>\n

However, despite prodding at Salesforce, Shopify has clarified it has no plans to enter the CRM market<\/a>.<\/p>\n

During the latest earnings call, President Harley Finkelstein emphasized the company’s focus on the commerce sector, dismissing speculation about expanding into areas like CRM, which is dominated by Salesforce.<\/p>\n

In doing so, it Shopify hopes to keep building out its partner ecosystem, with more valued members like Loop and Wonderment.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Loop has confirmed the acquisition of Wonderment, an order-tracking solution. Both companies offer solutions that bolster Shopify’s widely implemented commerce platform. Indeed, Loop provides a return management platform for brands leveraging Shopify, aiding them in delivering their ideal purchase experience. That platform comprises various solutions, including custom returns workflow orchestration, exchange automation, fraud detection, and […]<\/p>\n","protected":false},"author":4983,"featured_media":65932,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[61014],"class_list":["post-65928","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm","tag-crm","tag-ecommerce","brands_to_track-shopify","editorial_type-news","intent-loyalty"],"acf":[],"yoast_head":"\nLoop Acquires Wonderment, Brings Two Close Shopify Partners Together - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers CRM & Customer Data Management news including CRM, Ecommerce and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/crm\/loop-acquires-wonderment-brings-two-close-shopify-partners-together\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Loop Acquires Wonderment, Brings Two Close Shopify Partners Together\" \/>\n<meta property=\"og:description\" content=\"CX Today covers CRM & Customer Data Management news including CRM, Ecommerce and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/crm\/loop-acquires-wonderment-brings-two-close-shopify-partners-together\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-12-10T18:26:28+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-10T19:15:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/12\/Shopify-Two-Solutions-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Rhys Fisher\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rhys Fisher\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/crm\/loop-acquires-wonderment-brings-two-close-shopify-partners-together\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/crm\/loop-acquires-wonderment-brings-two-close-shopify-partners-together\/\"},\"author\":{\"name\":\"Rhys Fisher\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/8658137cddc02e8aa6da2b92ccf4a044\"},\"headline\":\"Loop Acquires Wonderment, Brings Two Close Shopify Partners Together\",\"datePublished\":\"2024-12-10T18:26:28+00:00\",\"dateModified\":\"2024-12-10T19:15:39+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/crm\/loop-acquires-wonderment-brings-two-close-shopify-partners-together\/\"},\"wordCount\":512,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/crm\/loop-acquires-wonderment-brings-two-close-shopify-partners-together\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2024\/12\/Shopify-Two-Solutions-1.jpg\",\"keywords\":[\"CRM\",\"Ecommerce\"],\"articleSection\":[\"CRM & Customer Data Management\"],\"inLanguage\":\"en-GB\",\"copyrightYear\":\"2024\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cxtoday.com\/crm\/loop-acquires-wonderment-brings-two-close-shopify-partners-together\/\",\"url\":\"https:\/\/www.cxtoday.com\/crm\/loop-acquires-wonderment-brings-two-close-shopify-partners-together\/\",\"name\":\"Loop Acquires Wonderment, Brings Two Close Shopify Partners Together - 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