{"id":66575,"date":"2025-01-14T14:14:30","date_gmt":"2025-01-14T14:14:30","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=66575"},"modified":"2025-01-15T18:41:29","modified_gmt":"2025-01-15T18:41:29","slug":"sap-microsoft-preview-the-integration-between-joule-and-copilot","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/crm\/sap-microsoft-preview-the-integration-between-joule-and-copilot\/","title":{"rendered":"SAP &#038; Microsoft Preview the Integration Between Joule and Copilot"},"content":{"rendered":"<p><span data-contrast=\"auto\">SAP and Microsoft have made the integration of Joule and Microsoft 365 Copilot available in a private preview.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Having previously been <a href=\"https:\/\/www.cxtoday.com\/crm\/microsoft-sap-make-copilot-joule-co-operative\/\">showcased at both companies\u2019 2024 events<\/a>, the collaboration of the two tech firms\u2019 virtual assistants is significant.<\/span><\/p>\n<p><span data-contrast=\"auto\">After all, the move will allow mutual customers to choose either tool as their primary assistant across combined Microsoft-SAP environments. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">As a result, users will be able to perform tasks and access data across both platforms without switching applications.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">For instance, Microsoft 365 users may use Copilot to access data from SAP applications. Meanwhile, SAP users can leverage Joule to automate cross-platform workflows.<\/span><\/p>\n<p><span data-contrast=\"auto\">Ultimately, the collaboration aims to deliver a unified experience that &#8220;redefines&#8221; workplace productivity by allowing employees to work in their preferred environment with optimal tools for efficiency.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">In <a href=\"https:\/\/news.sap.com\/2025\/01\/sap-business-ai-q4-2024-release-highlights\/\" target=\"_blank\" rel=\"noopener\">a blog post<\/a>, SAP outlined some of the other benefits of the integration:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">&#8220;This two-way integration allows employees to work in the environment most effective for the task at hand, helping to ensure they have everything they need to get their work done efficiently. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<blockquote><p><span data-contrast=\"auto\">The new integration enables product managers to coordinate business activities with the team simply by using a few queries.<\/span><\/p><\/blockquote>\n<p><span data-contrast=\"auto\">The interaction of the two solutions can be seen in practice in the below demo video from SAP:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/YtCA_Xjysb4?si=uniCXmmErjt43OQS\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h2>Further Joule Updates<\/h2>\n<p><span data-contrast=\"auto\">Alongside the launch of the integration in private preview, SAP also announced the following additional Joule updates. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3>Joule in SAP Mobile Start<\/h3>\n<p><span data-contrast=\"auto\">In more integration news, Joule now integrates with the SAP Mobile Start app, enabling users to interact with SAP applications through natural language on smartphones or tablets. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">SAP Mobile Start is designed for centralized access to mobile apps, cloud tools, and insights.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The integration allows users to quickly retrieve data or perform tasks like approvals and maintenance through simple chat interactions.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">SAP believes that these capabilities will transform workflows across various areas, including sales, HR, and supply chain processes.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3>SAP Consulting Capability<\/h3>\n<p><span data-contrast=\"auto\">With the ambitious promise that it will &#8220;forever change how consultants work,&#8221; the SAP Consulting Capability is now in its early adopter phase.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">By leveraging AI and a comprehensive SAP-focused knowledge base, the company believes that the tool has the capacity to enhance efficiency by providing fast, precise insights and reducing time spent on common tasks.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Indeed, SAP has claimed that consultants can save up to 1.5 hours daily on research and spend 40 percent less time analyzing ABAP code by quickly understanding its purpose, logic, and structure. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Additionally, the tool accelerates skill development through expert guidance, helping consultants expand their knowledge and make a greater impact.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3>Joule Analytical Insights<\/h3>\n<p><span data-contrast=\"auto\">SAP confirmed enhancements to Joule\u2019s existing features by making data insights easily accessible to business users. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">With simple queries, users can receive tailored, context-specific analytical insights from their SAP applications, regardless of their expertise in data or analytics. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">According to SAP, this capability empowers users across all business functions to make faster, more informed decisions.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2>Building on its 2024 Foundations<\/h2>\n<p><span data-contrast=\"auto\">As well as discussing some of the fresh tools and capabilities for the new year, SAP also highlighted several of its most significant achievements from Q4 of 2024. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3>SAP Business AI in Sales, Services, Marketing, and Commerce<\/h3>\n<p><span data-contrast=\"auto\">In sales, services, marketing, and commerce, Joule in SAP Sales Cloud Version 2 has helped to deliver faster data access and intelligent recommendations. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">It has enabled sales teams to navigate 50 percent faster, while AI improvements have transformed unstructured text into structured data.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3>Joule\u00a0Available in SAP S\/4HANA Cloud Public Edition<\/h3>\n<p><span data-contrast=\"auto\">The general availability of Joule within this feature provides users with an intuitive way to access insights and complete tasks more quickly. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">With up to 95 percent faster information retrieval and 90 percent quicker navigation, users can simply ask Joule for guidance. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">In addition, the Private Edition has added AI-driven features like master data governance and sales order monitoring to enhance efficiency.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3>SAP SuccessFactors<\/h3>\n<p><span data-contrast=\"auto\">In SAP SuccessFactors, AI simplifies tasks like writing, translating, and analyzing text. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Moreover, 360 reports are able to provide personalized growth recommendations, while AI streamlines hiring with automated job matching and assignment creation.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3>SAP Business AI in IT and Platform<\/h3>\n<p><span data-contrast=\"auto\">The feature has led to the introduction of tools like email generators and free AI-powered document processing in 40-plus languages. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The use of generative AI (GenAI) features has also improved data retrieval, while Joule&#8217;s integration into SAP tools has accelerated application development by up to 30 percent.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SAP and Microsoft have made the integration of Joule and Microsoft 365 Copilot available in a private preview.\u00a0 Having previously been showcased at both companies\u2019 2024 events, the collaboration of the two tech firms\u2019 virtual assistants is significant. After all, the move will allow mutual customers to choose either tool as their primary assistant across [&hellip;]<\/p>\n","protected":false},"author":4983,"featured_media":66576,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[61014],"class_list":["post-66575","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm","tag-artificial-intelligence","tag-crm","tag-enterprise","tag-erp","tag-ucaas","brands_to_track-microsoft","brands_to_track-sap","editorial_type-news","intent-loyalty"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>SAP &amp; Microsoft Preview the Integration Between Joule and Copilot - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers CRM &amp; Customer Data Management news including Artificial Intelligence, CRM, Enterprise, ERP, UCaaS and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/crm\/sap-microsoft-preview-the-integration-between-joule-and-copilot\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SAP &amp; 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