{"id":67640,"date":"2025-02-14T18:41:25","date_gmt":"2025-02-14T18:41:25","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=67640"},"modified":"2025-05-06T15:20:28","modified_gmt":"2025-05-06T14:20:28","slug":"verint-plans-to-hire-1000-employees-expands-its-global-innovation-center","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/contact-center\/verint-plans-to-hire-1000-employees-expands-its-global-innovation-center\/","title":{"rendered":"Verint Plans a Hiring Spree, Expands Its Global Innovation Center"},"content":{"rendered":"

Verint has promised to expand to 1,000 employees in India by the end of 2026.<\/p>\n

The move comes as the stalwart customer experience tech vendor expands its Global Innovation Center (GIC) in Bangalore.<\/p>\n

Verint has attributed the move to its “significant” momentum in CX automation. That stems largely from its specialized bot strategy.<\/p>\n

The strategy proved ahead of its time, with the rest of the industry now touting AI Agents.<\/p>\n

Yet, long before the likes of Microsoft and Salesforce released their new-look Copilot Studio and Agentforce, respectively, Verint had launched 40+ of these bots.<\/p>\n

Each aims to automate one specific task, collaborate, and – together \u2013 mechanize much more of the contact center.<\/p>\n

Verint hinted toward expanding this strategy by quietly making four acquisitions<\/a> of AI providers in 2024. Now, it\u2019s looking to put that technology to work.<\/p>\n

This set the scene for Verint to ramp up its Indian operations, as it\u2019s now targeting “top-tier talent” in AI, data science, and research.<\/p>\n

Celebrating the announcement, Rob Scudiere, Chief Technology Officer at Verint<\/strong>, said: “As the CX Automation space continues to evolve, Verint is well positioned to accelerate [the] development of best-in-class solutions that deliver stronger, faster AI business outcomes at scale.<\/p>\n

Our goal with Verint\u2019s Bangalore GIC is to attract top-tier talent, fostering a diverse team of innovators who will continue to shape the future of customer engagement.<\/p><\/blockquote>\n

Alongside its specialized bot strategy, Verint offers an Open CCaaS platform<\/a>.<\/p>\n

With this, the vendor challenges more conventional contact center platforms that prioritize core telephony and routing, retrofitting the workflows.<\/p>\n

Instead, Verint starts by considering the customer\u2019s desired workflows and then provides an open architecture to help compose them.<\/p>\n

In doing so, Verint creates an environment where its bots can shine.<\/p>\n

Nevertheless, part of the vendor\u2019s appeal is in its ability to overlay its bots over on-premise solutions. As such, it brings innovation to everyone.<\/p>\n

That\u2019s crucial as Verint has a deep install base that includes 80 of the Fortune 100. These large, global enterprises aren\u2019t often the most agile.<\/p>\n

However, Verint can cement these relationships by bolstering their on-premise or hybrid environments with CX automation.<\/p>\n

Over time, such efforts may become more fruitful when these businesses eventually shift to the cloud and Verint\u2019s library of bots expands further.<\/p>\n

The Latest Bots Coming Out of Verint<\/h2>\n

As noted, Verint offers many specialized bots. Some follow fairly simple concepts. For instance, there are bots for post-call wrap-ups, knowledge creation, and real-time coaching.<\/p>\n

Yet, some also bring real innovation into the contact center space. Take the new Verint Work Allocation Bot. It supports back-office operations by prioritizing work based on “customizable parameters” and “decision layers”.<\/p>\n

It then assigns tasks to employees with “the right” skills and availability while continually reprioritizing work to meet service goals.<\/p>\n

In doing so, the bot improves turnaround times, ensures work quality, and boosts manager effectiveness, as they no longer need to manually distribute work.<\/p>\n

The Work Allocation Bot is part of the Verint Operations Manager, a workforce management (WFM) solution designed for complex back-office processing teams.<\/p>\n

Another excellent example of a WFM bot is TimeFlex<\/a>, which empowers agents to alter their schedules freely but places parameters to ensure that all changes \u2013 ultimately \u2013 aid service levels.<\/p>\n

These are excellent examples of how Verint\u2019s bots not only bring automation to WFM but innovation, too. That\u2019s significant in a space where generative AI (GenAI) has had little impact.<\/p>\n

Yet, there are several other examples \u2013 across the contact center space \u2013 of Verint showcasing thought leadership via its differentiative CX automation strategy.<\/p>\n

The Verint Data Insights, Knowledge Automation<\/a>, and CX\/EX Scoring bots are excellent examples to look out for.<\/p>\n

Last year, CX Today caught up with Dan Bodner, CEO of Verint<\/strong>, to uncover more about the company’s vision and the future of CX automation. Here\u2019s what he had to say.<\/a><\/p>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Verint has promised to expand to 1,000 employees in India by the end of 2026. The move comes as the stalwart customer experience tech vendor expands its Global Innovation Center (GIC) in Bangalore. Verint has attributed the move to its “significant” momentum in CX automation. That stems largely from its specialized bot strategy. The strategy […]<\/p>\n","protected":false},"author":4063,"featured_media":67642,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[11850,61096],"class_list":["post-67640","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center","category-workforce-engagement-management","tag-agent-assist","tag-ai-agents","tag-automation","tag-ccaas","tag-workforce-management","tag-workforce-optimization","brands_to_track-verint","editorial_type-news","intent-loyalty","target_audience-industry-professional"],"acf":[],"yoast_head":"\nVerint Plans a Hiring Spree, Expands Its Global Innovation Center - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers Contact Center & Omnichannel\u200b news including Agent Assist, AI Agents, Automation, CCaaS, Workforce Management, Workforce Optimization and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/contact-center\/verint-plans-to-hire-1000-employees-expands-its-global-innovation-center\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Verint Plans a Hiring Spree, Expands Its Global Innovation Center\" \/>\n<meta property=\"og:description\" content=\"CX Today covers Contact Center & Omnichannel\u200b news including Agent Assist, AI Agents, Automation, CCaaS, Workforce Management, Workforce Optimization and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/contact-center\/verint-plans-to-hire-1000-employees-expands-its-global-innovation-center\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-02-14T18:41:25+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-06T14:20:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/02\/recruitment-meeting-verint-850.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Charlie Mitchell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Charlie Mitchell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/verint-plans-to-hire-1000-employees-expands-its-global-innovation-center\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/verint-plans-to-hire-1000-employees-expands-its-global-innovation-center\/\"},\"author\":{\"name\":\"Charlie Mitchell\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/4deb7a9ecd0b93d7461a492a1b54b8b9\"},\"headline\":\"Verint Plans a Hiring Spree, Expands Its Global Innovation Center\",\"datePublished\":\"2025-02-14T18:41:25+00:00\",\"dateModified\":\"2025-05-06T14:20:28+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/verint-plans-to-hire-1000-employees-expands-its-global-innovation-center\/\"},\"wordCount\":654,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/verint-plans-to-hire-1000-employees-expands-its-global-innovation-center\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/02\/recruitment-meeting-verint-850.jpg\",\"keywords\":[\"Agent Assist\",\"AI Agents\",\"Automation\",\"CCaaS\",\"Workforce Management\",\"Workforce Optimization\"],\"articleSection\":[\"Contact Center & Omnichannel\u200b\",\"Workforce Engagement Management\"],\"inLanguage\":\"en-GB\",\"copyrightYear\":\"2025\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/verint-plans-to-hire-1000-employees-expands-its-global-innovation-center\/\",\"url\":\"https:\/\/www.cxtoday.com\/contact-center\/verint-plans-to-hire-1000-employees-expands-its-global-innovation-center\/\",\"name\":\"Verint Plans a Hiring Spree, Expands Its Global Innovation Center - 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