{"id":67646,"date":"2025-02-17T12:44:52","date_gmt":"2025-02-17T12:44:52","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=67646"},"modified":"2025-02-26T16:47:45","modified_gmt":"2025-02-26T16:47:45","slug":"avaya-to-stop-supporting-public-cloud-contact-centers-with-fewer-than-200-seats","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/contact-center\/avaya-to-stop-supporting-public-cloud-contact-centers-with-fewer-than-200-seats\/","title":{"rendered":"Avaya to Stop Supporting Public Cloud Contact Centers with Fewer Than 200 Seats"},"content":{"rendered":"

Avaya will enforce a monthly minimum commitment of 200 seats, effective from June 30, 2025.<\/p>\n

The move will impact Avaya Experience Platform (AXP) Public customers.<\/p>\n

Customers with fewer seats may cancel their subscription without charge by providing a written notice to Avaya before June 30.<\/p>\n

Alternatively, they can modify their subscription to meet the 200-seat threshold.<\/p>\n

All AXP Public subscription bundles will be affected, including the “Digital Only”<\/strong>, “Voice Only”<\/strong>, and “All Media”<\/strong> offerings.<\/p>\n

Customers that use these in combination must ensure that \u2013 all together \u2013 their seat count meets that 200-seat minimum target.<\/p>\n

The news comes as part of an “AXP evolution update”<\/a>, which Avaya sent to its customers on January 31, 2025. Critically, the update noted:<\/p>\n

Avaya will also offer additional innovative cloud and on-premises solutions for seamless customer migration, with details available soon.<\/p><\/blockquote>\n

Lastly, the enterprise communications stalwart stressed how customers that meet or exceed the 200-seat target will not need to take any action.<\/p>\n

Avaya Renames the Avaya Experience Platform (AXP) Public<\/h2>\n

Alongside the minimum seat count, Avaya is renaming the Avaya Experience Platform (AXP) Public, which will now go by the name: Avaya Experience Platform (AXP).<\/p>\n

Additionally, the company has renamed the bundles referenced above “Essentials Digital”<\/strong>, “Essentials Voice”<\/strong>, and “Advanced”<\/strong>, respectively.<\/p>\n

All these changes come as Avaya restructures its business around its large enterprise customers. Unfortunately, that has resulted in substantial global layoffs<\/a>.<\/p>\n

Alongside the restructuring, Avaya is also cutting back on its portfolio, with several notable discontinuations.<\/p>\n

Avaya to Discontinue Its SIP Trunking and Communications APIs (CPaaS)<\/h2>\n

The AXP evolution update included a reminder that Avaya will shutter its SIP Trunking and Communications APIs (CPaaS) cloud services.<\/p>\n

As of February 3, 2025, businesses can no longer purchase either. Meanwhile, both services will discontinue on April 28, 2025.<\/p>\n

Avaya first warned customers of the move in December via a post on its support portal.<\/p>\n

In an “End of Sale” notice<\/a> for its SIP trunking services, the company added the following statement:<\/p>\n

Moving forward, Avaya will prioritize a carrier-oriented architecture, emphasizing “Bring Your Own Carrier” (BYOC) models. This strategy will enable us to collaborate with standardized carriers across all required regions, with a particular focus on SIP aggregators and service expansions.<\/p><\/blockquote>\n

As for migrations, Avaya encourages AXP public cloud customers to leverage certified BYOC-Standard options, touting the likes of BT, Maintel, and Sabio \u2013 among others.<\/p>\n

Meanwhile, it recommends Avaya One Cloud Private (OCP) customers choose their preferred carrier, integrate, and move to the AXP Private cloud.<\/p>\n

Finally, across both services, Avaya promises to honor “enhanced warranty, post-warranty, and service contracts” per the terms of the agreement.<\/p>\n

More Avaya Product Depreciation News<\/h2>\n

Effective June 30, 2025, Avaya will stop delivering and supporting AXP service bundles with Avaya Voice Recording (AVR).<\/p>\n

Moreover, AXP Voice Only and All Media bundles that feature AVR will not be available for new or renewal purchases from March 3, 2025.<\/p>\n

Finally, Avaya will remove its third-party messaging integration with X (previously Twitter) from its AXP Social Media Direct Channels feature as of March 1, 2025.<\/p>\n

For more details and required actions, Avaya customers may reference the following legal notice<\/a>.<\/p>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Avaya will enforce a monthly minimum commitment of 200 seats, effective from June 30, 2025. The move will impact Avaya Experience Platform (AXP) Public customers. Customers with fewer seats may cancel their subscription without charge by providing a written notice to Avaya before June 30. Alternatively, they can modify their subscription to meet the 200-seat […]<\/p>\n","protected":false},"author":4063,"featured_media":67647,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[11850],"class_list":["post-67646","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center","tag-call-recording","tag-ccaas","tag-cpaas","brands_to_track-avaya","editorial_type-news","intent-loyalty","target_audience-enterprise-buyer"],"acf":[],"yoast_head":"\nAvaya to Stop Supporting Public Cloud Contact Centers with Fewer Than 200 Seats - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers Contact Center & Omnichannel\u200b news including Call Recording, CCaaS, CPaaS and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/contact-center\/avaya-to-stop-supporting-public-cloud-contact-centers-with-fewer-than-200-seats\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Avaya to Stop Supporting Public Cloud Contact Centers with Fewer Than 200 Seats\" \/>\n<meta property=\"og:description\" content=\"CX Today covers Contact Center & Omnichannel\u200b news including Call Recording, CCaaS, CPaaS and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/contact-center\/avaya-to-stop-supporting-public-cloud-contact-centers-with-fewer-than-200-seats\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-02-17T12:44:52+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-26T16:47:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/02\/dismissive-hand-gesture-850.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Charlie Mitchell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Charlie Mitchell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/avaya-to-stop-supporting-public-cloud-contact-centers-with-fewer-than-200-seats\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/avaya-to-stop-supporting-public-cloud-contact-centers-with-fewer-than-200-seats\/\"},\"author\":{\"name\":\"Charlie Mitchell\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/4deb7a9ecd0b93d7461a492a1b54b8b9\"},\"headline\":\"Avaya to Stop Supporting Public Cloud Contact Centers with Fewer Than 200 Seats\",\"datePublished\":\"2025-02-17T12:44:52+00:00\",\"dateModified\":\"2025-02-26T16:47:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/avaya-to-stop-supporting-public-cloud-contact-centers-with-fewer-than-200-seats\/\"},\"wordCount\":514,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/avaya-to-stop-supporting-public-cloud-contact-centers-with-fewer-than-200-seats\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/02\/dismissive-hand-gesture-850.jpg\",\"keywords\":[\"Call Recording\",\"CCaaS\",\"CPaaS\"],\"articleSection\":[\"Contact Center & Omnichannel\u200b\"],\"inLanguage\":\"en-GB\",\"copyrightYear\":\"2025\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/avaya-to-stop-supporting-public-cloud-contact-centers-with-fewer-than-200-seats\/\",\"url\":\"https:\/\/www.cxtoday.com\/contact-center\/avaya-to-stop-supporting-public-cloud-contact-centers-with-fewer-than-200-seats\/\",\"name\":\"Avaya to Stop Supporting Public Cloud Contact Centers with Fewer Than 200 Seats - 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