{"id":69746,"date":"2025-04-18T12:49:55","date_gmt":"2025-04-18T11:49:55","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=69746"},"modified":"2025-04-23T12:16:14","modified_gmt":"2025-04-23T11:16:14","slug":"aws-zoom-debut-a-new-integration-to-change-the-future-of-work","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/contact-center\/aws-zoom-debut-a-new-integration-to-change-the-future-of-work\/","title":{"rendered":"AWS & Zoom Debut a New Integration to \u201cChange the Future of Work\u201d"},"content":{"rendered":"

AWS has announced that its Amazon Q Business index now integrates with the Zoom AI Companion.<\/p>\n

The index connects to a company\u2019s knowledge sources, customer records, call transcripts, and more. It then powers Amazon Q, AWS\u2019s “AI assistant for work”.<\/p>\n

Now, the index may also power the Zoom AI Companion.<\/p>\n

As a result, Zoom users can pull information from various enterprise applications without having to open them.<\/p>\n

Those systems include Box, Dropbox, Google Drive, Salesforce, SharePoint, and many others.<\/p>\n

Consequently, when searching for information, employees don\u2019t have to leave the first app they open every morning: Zoom Workspace.<\/p>\n

In a blog post<\/a>, AWS shared an example of a sales rep seeking additional information before a renewal call on Zoom.<\/p>\n

With this integration, they could ask the AI Companion: “When is the customer\u2019s contract up for renewal, and who signed the last one?” The AI Assistant would then pull from the index to provide an instant answer.<\/p>\n

“AWS and Zoom are changing the future of work with our latest collaboration,” said Swami Sivasubramanian, VP of AWS Agentic AI<\/strong>, when sharing the news on LinkedIn<\/a>.<\/p>\n

“Q Business brings enhanced accuracy of AI responses and a secure framework to implement GenAI assistants,” he continued.<\/p>\n

What I think customers are really going to love about this integration is that they can stay within their familiar Zoom interface and reduce the time they spend switching between applications.<\/p><\/blockquote>\n

Yet, perhaps most exciting is the potential for AWS and Zoom to take this collaboration further.<\/p>\n

Consider the Amazon Q use cases the business index supports beyond extracting enterprise knowledge.<\/p>\n

Specifically, think about how Amazon Q uses data from the index to generate content and complete multi-step tasks.<\/p>\n

For instance, a sales or service leader could ask Q to extract key insights from a customer satisfaction survey and create visualizations to share with the team.<\/p>\n

Meanwhile, a marketing rep might ask Q to summarize what was discussed during meetings \u2013 across collaborations apps – while they were on vacation.<\/p>\n

There are also many use cases far beyond customer-facing functions. For instance, an HR employee could ask Q to create a job posting for a new position before creating and scheduling a social media post to promote it.<\/p>\n

By taking the collaboration further, the tech giants could grant employees access to all these capabilities via the Zoom AI Companion.<\/p>\n

In this sense, AWS may help Zoom become the operational center point for a business.<\/p>\n

From that center point, employees could share cross-platform data and trigger actions across various business systems without ever leaving Zoom.<\/p>\n

To pinch a line from Sivasubramanian\u2019s post: \u201cThis is what workplace innovation looks like!\u201d<\/p>\n

How to Access the AWS-Zoom Integration<\/h2>\n

Companies should use the Amazon Q Business Data Accessor to connect Zoom\u2019s AI Companion with the Amazon Q Business index.<\/p>\n

Essentially, this acts as a gatekeeper, controlling what data Zoom\u2019s AI Companion can access from the Amazon Q index and ensuring everything follows company rules and privacy settings.<\/p>\n

Zoom\u2019s AI Companion can connect to the Amazon Q index through this gatekeeper.<\/p>\n

In doing so, companies can pull helpful, real-time information from a company\u2019s internal data via Zoom without leaving the platform.<\/p>\n

The AWS-Zoom Partnership Gathers Momentum<\/h2>\n

The partnership between AWS and Zoom is going from strength to strength.<\/p>\n

In February, AWS announced its exit from the UCaaS market, sunsetting Chime and moving its internal teams to Zoom.<\/p>\n

At the time, the cloud giant noted in a company blog: \u201cWhen we decide to retire a service or feature, it is typically because we\u2019ve introduced something better or our partners offer a solution that is a good fit for our customers as well as our own employees.\u201d<\/p>\n

Zoom is seemingly the partner providing a \u201cgood fit\u201d solution.<\/p>\n

Meanwhile, the Zoom Contact Center became available on the AWS marketplace<\/a> late last year alongside Zoom Workplace, Revenue Accelerator, and Workvivo.<\/p>\n

AWS made Zoom their 2024 EMEA Alliance Partner of the Year shortly after.<\/p>\n

As that collaboration continues, the potential for Zoom to become the operational center point for business further takes shape.<\/p>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

AWS has announced that its Amazon Q Business index now integrates with the Zoom AI Companion. The index connects to a company\u2019s knowledge sources, customer records, call transcripts, and more. It then powers Amazon Q, AWS\u2019s “AI assistant for work”. Now, the index may also power the Zoom AI Companion. As a result, Zoom users […]<\/p>\n","protected":false},"author":4063,"featured_media":69749,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[11850],"class_list":["post-69746","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center","tag-hybrid-work","tag-knowledge-management","tag-ucaas","brands_to_track-aws","brands_to_track-zoom","editorial_type-news","intent-loyalty","target_audience-industry-professional"],"acf":[],"yoast_head":"\nAWS & Zoom Debut a New Integration to \u201cChange the Future of Work\u201d - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers Contact Center & Omnichannel\u200b news including Hybrid Work, Knowledge Management, UCaaS and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/contact-center\/aws-zoom-debut-a-new-integration-to-change-the-future-of-work\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AWS & Zoom Debut a New Integration to \u201cChange the Future of Work\u201d\" \/>\n<meta property=\"og:description\" content=\"CX Today covers Contact Center & Omnichannel\u200b news including Hybrid Work, Knowledge Management, UCaaS and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/contact-center\/aws-zoom-debut-a-new-integration-to-change-the-future-of-work\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-18T11:49:55+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-23T11:16:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/04\/aws-zoom-integration-850.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Charlie Mitchell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Charlie Mitchell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/aws-zoom-debut-a-new-integration-to-change-the-future-of-work\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/aws-zoom-debut-a-new-integration-to-change-the-future-of-work\/\"},\"author\":{\"name\":\"Charlie Mitchell\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/4deb7a9ecd0b93d7461a492a1b54b8b9\"},\"headline\":\"AWS & Zoom Debut a New Integration to \u201cChange the Future of Work\u201d\",\"datePublished\":\"2025-04-18T11:49:55+00:00\",\"dateModified\":\"2025-04-23T11:16:14+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/aws-zoom-debut-a-new-integration-to-change-the-future-of-work\/\"},\"wordCount\":695,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/aws-zoom-debut-a-new-integration-to-change-the-future-of-work\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/04\/aws-zoom-integration-850.jpg\",\"keywords\":[\"Hybrid Work\",\"Knowledge Management\",\"UCaaS\"],\"articleSection\":[\"Contact Center & Omnichannel\u200b\"],\"inLanguage\":\"en-GB\",\"copyrightYear\":\"2025\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/aws-zoom-debut-a-new-integration-to-change-the-future-of-work\/\",\"url\":\"https:\/\/www.cxtoday.com\/contact-center\/aws-zoom-debut-a-new-integration-to-change-the-future-of-work\/\",\"name\":\"AWS & Zoom Debut a New Integration to \u201cChange the Future of Work\u201d - 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