{"id":69990,"date":"2025-04-28T10:39:35","date_gmt":"2025-04-28T09:39:35","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=69990"},"modified":"2025-05-06T15:18:41","modified_gmt":"2025-05-06T14:18:41","slug":"ai-expansion-and-excellence-diabolocom-global-growth-story","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/tv\/big-cx-update-tv\/ai-expansion-and-excellence-diabolocom-global-growth-story\/","title":{"rendered":"AI, Expansion, and Excellence: Diabolocom\u2019s Global Growth Story"},"content":{"rendered":"<p>In this exclusive interview, CEO Frederic Durand dives into the company\u2019s expansion strategy and cutting-edge AI innovations that are helping businesses boost efficiency and customer satisfaction.<\/p>\n<p>With nearly two decades in the industry, Frederic shares his journey of building a global AI-driven contact center powerhouse. From expanding into new markets to redefining customer experience with AI, this conversation is packed with insights for CX professionals and tech enthusiasts alike.<\/p>\n<p>Key discussion points include:<\/p>\n<ul>\n<li>Global Growth: How Diabolocom is expanding into North America, South America, and the Middle East to become the &#8220;Airbus of customer experience.&#8221;<\/li>\n<li>AI-Powered Solutions: The evolution of AI in contact centers, including virtual agents, real-time agent assistance, and automated quality monitoring.<\/li>\n<li>The Human Touch: Why AI isn\u2019t replacing agents but empowering them by automating tedious tasks and enhancing productivity.<\/li>\n<li>Customer-Centric Innovation: How Diabolocom\u2019s proprietary technology is helping brands improve customer loyalty and acquisition rates.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>In this exclusive interview, CEO Frederic Durand dives into the company\u2019s expansion strategy and cutting-edge AI innovations that are helping businesses boost efficiency and customer satisfaction. With nearly two decades in the industry, Frederic shares his journey of building a global AI-driven contact center powerhouse. From expanding into new markets to redefining customer experience with [&hellip;]<\/p>\n","protected":false},"author":4983,"featured_media":69991,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[61749,60908],"class_list":["post-69990","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-big-cx-update-tv","category-tv","tag-agent-assist","tag-ai-agents","tag-artificial-intelligence","tag-ccaas","post_format-post-format-video","brands_to_track-diabolocom","editorial_type-interview","intent-discovery","target_audience-industry-professional"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AI, Expansion, and Excellence: Diabolocom\u2019s Global Growth Story - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers Big CX Update news including Agent Assist, AI Agents, Artificial Intelligence, CCaaS and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/tv\/ai-expansion-and-excellence-diabolocom-global-growth-story\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI, Expansion, and Excellence: Diabolocom\u2019s Global Growth Story\" \/>\n<meta property=\"og:description\" content=\"CX Today covers Big CX Update news including Agent Assist, AI Agents, Artificial Intelligence, CCaaS and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/tv\/ai-expansion-and-excellence-diabolocom-global-growth-story\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-28T09:39:35+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-06T14:18:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/04\/Diabolocom2_850.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Rhys Fisher\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rhys Fisher\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/tv\/ai-expansion-and-excellence-diabolocom-global-growth-story\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/ai-expansion-and-excellence-diabolocom-global-growth-story\/\"},\"author\":{\"name\":\"Rhys Fisher\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/8658137cddc02e8aa6da2b92ccf4a044\"},\"headline\":\"AI, Expansion, and Excellence: Diabolocom\u2019s Global Growth Story\",\"datePublished\":\"2025-04-28T09:39:35+00:00\",\"dateModified\":\"2025-05-06T14:18:41+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/ai-expansion-and-excellence-diabolocom-global-growth-story\/\"},\"wordCount\":159,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/ai-expansion-and-excellence-diabolocom-global-growth-story\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/04\/Diabolocom2_850.jpg\",\"keywords\":[\"Agent Assist\",\"AI Agents\",\"Artificial Intelligence\",\"CCaaS\"],\"articleSection\":[\"Big CX Update\",\"CX TV\"],\"inLanguage\":\"en-GB\",\"copyrightYear\":\"2025\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cxtoday.com\/tv\/ai-expansion-and-excellence-diabolocom-global-growth-story\/\",\"url\":\"https:\/\/www.cxtoday.com\/tv\/ai-expansion-and-excellence-diabolocom-global-growth-story\/\",\"name\":\"AI, Expansion, and Excellence: Diabolocom\u2019s Global Growth Story - 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