{"id":70373,"date":"2025-05-08T09:51:27","date_gmt":"2025-05-08T08:51:27","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=70373"},"modified":"2025-10-19T10:04:18","modified_gmt":"2025-10-19T09:04:18","slug":"the-next-big-ccaas-consideration-is-my-provider-fedramp-high-accredited-content-guru","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/contact-center\/the-next-big-ccaas-consideration-is-my-provider-fedramp-high-accredited-content-guru\/","title":{"rendered":"The Next Big CCaaS Consideration: Is My Provider FedRAMP High Accredited?"},"content":{"rendered":"<p class=\"whitespace-pre-wrap break-words\"><a href=\"https:\/\/www.cxtoday.com\/vendor\/content-guru\/\">Content Guru<\/a> has secured a significant competitive advantage by becoming the first full-stack CCaaS provider to achieve <a href=\"https:\/\/www.fedramp.gov\/\" target=\"_blank\" rel=\"noopener\">FedRAMP High certification<\/a> &#8211; the highest level of federal cloud security validation.<\/p>\n<p class=\"whitespace-pre-wrap break-words\">In this exclusive interview, Andrew Casson, VP of Public Sector at <a href=\"https:\/\/www.contentguru.com\/en-gb\/\" target=\"_blank\" rel=\"noopener\">Content Guru<\/a>, explains to CX Today&#8217;s Charlie Mitchell why this achievement is transformative for organizations handling sensitive data. While many vendors claim FedRAMP certification, most only meet Low or Moderate standards, which represent approximately 90% of the marketplace.<\/p>\n<p class=\"whitespace-pre-wrap break-words\">&#8220;FedRAMP is now the law,&#8221; explains Casson, highlighting that the certification took over four years and millions of dollars to achieve. The investment positions Content Guru as the only CCaaS provider capable of meeting the strictest security requirements needed for mission-critical applications.<\/p>\n<p class=\"whitespace-pre-wrap break-words\">Content Guru already provides emergency services solutions requiring 100% uptime and has maintained continuous service for cabinet-level agencies for up to 20 years. Casson shares compelling success stories, including how their embedded CRM capabilities replaced expensive third-party systems while cutting handle times by approximately 50%.<\/p>\n<p class=\"whitespace-pre-wrap break-words\">The FedRAMP High status serves as a &#8220;trust signal&#8221; not just for government agencies but across all sectors where security compliance is paramount, reinforcing Content Guru&#8217;s position as the &#8220;preeminent CCaaS provider&#8221; for security-conscious organizations.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Content Guru has secured a significant competitive advantage by becoming the first full-stack CCaaS provider to achieve FedRAMP High certification &#8211; the highest level of federal cloud security validation. In this exclusive interview, Andrew Casson, VP of Public Sector at Content Guru, explains to CX Today&#8217;s Charlie Mitchell why this achievement is transformative for organizations [&hellip;]<\/p>\n","protected":false},"author":4063,"featured_media":70376,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[11850,62065],"class_list":["post-70373","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-contact-center","category-security-privacy-compliance","tag-ccaas","tag-public-sector","tag-security-and-compliance","post_format-post-format-video","brands_to_track-content-guru","editorial_type-interview","intent-discovery","target_audience-dual"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Next Big CCaaS Consideration: Is My Provider FedRAMP High Accredited? - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers Contact Center &amp; Omnichannel\u200b news including CCaaS, Public Sector, Security and Compliance and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/contact-center\/the-next-big-ccaas-consideration-is-my-provider-fedramp-high-accredited-content-guru\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Next Big CCaaS Consideration: Is My Provider FedRAMP High Accredited?\" \/>\n<meta property=\"og:description\" content=\"CX Today covers Contact Center &amp; Omnichannel\u200b news including CCaaS, Public Sector, Security and Compliance and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/contact-center\/the-next-big-ccaas-consideration-is-my-provider-fedramp-high-accredited-content-guru\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-05-08T08:51:27+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-19T09:04:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/05\/The-Next-Big-CCaaS-Consideration-Is-My-Provider-FedRAMP-High-Accredited-Content-Guru.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1063\" \/>\n\t<meta property=\"og:image:height\" content=\"528\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Charlie Mitchell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Charlie Mitchell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/the-next-big-ccaas-consideration-is-my-provider-fedramp-high-accredited-content-guru\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/the-next-big-ccaas-consideration-is-my-provider-fedramp-high-accredited-content-guru\/\"},\"author\":{\"name\":\"Charlie Mitchell\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/4deb7a9ecd0b93d7461a492a1b54b8b9\"},\"headline\":\"The Next Big CCaaS Consideration: Is My Provider FedRAMP High Accredited?\",\"datePublished\":\"2025-05-08T08:51:27+00:00\",\"dateModified\":\"2025-10-19T09:04:18+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/the-next-big-ccaas-consideration-is-my-provider-fedramp-high-accredited-content-guru\/\"},\"wordCount\":209,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/the-next-big-ccaas-consideration-is-my-provider-fedramp-high-accredited-content-guru\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/05\/The-Next-Big-CCaaS-Consideration-Is-My-Provider-FedRAMP-High-Accredited-Content-Guru.png\",\"keywords\":[\"CCaaS\",\"Public Sector\",\"Security and Compliance\"],\"articleSection\":[\"Contact Center &amp; Omnichannel\u200b\",\"Security, Privacy &amp; Compliance\"],\"inLanguage\":\"en-GB\",\"copyrightYear\":\"2025\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/the-next-big-ccaas-consideration-is-my-provider-fedramp-high-accredited-content-guru\/\",\"url\":\"https:\/\/www.cxtoday.com\/contact-center\/the-next-big-ccaas-consideration-is-my-provider-fedramp-high-accredited-content-guru\/\",\"name\":\"The Next Big CCaaS Consideration: Is My Provider FedRAMP High Accredited? 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