{"id":70550,"date":"2025-05-13T17:00:58","date_gmt":"2025-05-13T16:00:58","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=70550"},"modified":"2025-05-13T17:00:58","modified_gmt":"2025-05-13T16:00:58","slug":"cyber-acoustics-declares-war-on-outdated-headsets-with-agent-assist","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/contact-center\/cyber-acoustics-declares-war-on-outdated-headsets-with-agent-assist\/","title":{"rendered":"Cyber Acoustics Declares War on Outdated Headsets with Agent Assist"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"CX Today, Cyber Acoustics Declares War on Outdated Headsets with Agent Assist\" src=\"https:\/\/www.buzzsprout.com\/1557728\/episodes\/17152396-cyber-acoustics-declares-war-on-outdated-headsets-with-agent-assist?client_source=small_player&amp;iframe=true\" width=\"100%\" height=\"73\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=4dHMEgxNjVs\" target=\"_blank\" rel=\"noopener\">Watch on YouTube<\/a><\/p>\n<p>A new era for contact center training and live support \u2013 minus the analog mess.<\/p>\n<p>In this <strong>CX Today exclusive, Deputy Editor Rhys Fisher<\/strong> sits down with <strong>Thor Mitskog, CEO of <a href=\"https:\/\/www.cxtoday.com\/vendor\/cyber-acoustics\/\">Cyber Acoustics<\/a><\/strong>, to explore how the company\u2019s Agent Assist headset solution is revolutionizing agent training and real-time support in contact centers. Analog training tools in digital contact centers? Cyber Acoustics says no more.<\/p>\n<p>In this deep-dive interview, Thor walks Rhys through the story, tech, and impact behind Agent Assist \u2013 a next-gen headset solution designed to replace outdated systems and empower agents beyond onboarding.<\/p>\n<p>Watch to find out how Agent Assist:<\/p>\n<ul>\n<li><strong>Eliminates outdated QD cables with sleek, fully digital USB headsets<\/strong><\/li>\n<li><strong>Enables live, in-call coaching without transferring calls, so agents learn as they go in real-time<\/strong><\/li>\n<li><strong>Builds long-term agent expertise by allowing them to hear how supervisors resolve issues, every time<\/strong><\/li>\n<li><strong>Boosts audit readiness by giving clients flexible access to monitor any agent\u2019s live calls<\/strong><\/li>\n<\/ul>\n<p><strong>Next Steps:<\/strong> Want to see Agent Assist in action? Check out the live demo featured in <a href=\"https:\/\/www.cxtoday.com\/contact-center\/the-role-of-acoustic-technology-in-the-modern-contact-center-cyber-acoustics\/\">this video<\/a>. Visit the Cyber Acoustics website to <a href=\"https:\/\/www.cyberacoustics.com\/\" target=\"_blank\" rel=\"noopener\">learn more<\/a>.<\/p>\n<p>Thanks for watching. If you\u2019d like more content like this, don\u2019t forget to\u00a0<a href=\"https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA\" target=\"_blank\" rel=\"noopener\">SUBSCRIBE<\/a>\u00a0to our channel.<\/p>\n<p>You can also join the conversation on our\u00a0<a href=\"https:\/\/twitter.com\/cxtodaynews\" target=\"_blank\" rel=\"noopener\">X<\/a>\u00a0and\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/cxtoday\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a>\u00a0pages.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Watch on YouTube A new era for contact center training and live support \u2013 minus the analog mess. In this CX Today exclusive, Deputy Editor Rhys Fisher sits down with Thor Mitskog, CEO of Cyber Acoustics, to explore how the company\u2019s Agent Assist headset solution is revolutionizing agent training and real-time support in contact centers. [&hellip;]<\/p>\n","protected":false},"author":4983,"featured_media":70552,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[11850,60908],"class_list":["post-70550","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-contact-center","category-tv","tag-agent-assist","tag-ccaas","post_format-post-format-video","brands_to_track-cyber-acoustics","editorial_type-interview","intent-evaluation","target_audience-dual"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cyber Acoustics Declares War on Outdated Headsets with Agent Assist - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers Contact Center &amp; Omnichannel\u200b news including Agent Assist, CCaaS and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/contact-center\/cyber-acoustics-declares-war-on-outdated-headsets-with-agent-assist\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cyber Acoustics Declares War on Outdated Headsets with Agent Assist\" \/>\n<meta property=\"og:description\" content=\"CX Today covers Contact Center &amp; 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