{"id":71037,"date":"2025-05-30T10:51:52","date_gmt":"2025-05-30T09:51:52","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=71037"},"modified":"2025-06-02T08:47:04","modified_gmt":"2025-06-02T07:47:04","slug":"calabrio-customer-connect-uk-2025-elevating-customer-experience-through-innovation-and-collaboration","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/event-news\/calabrio-customer-connect-uk-2025-elevating-customer-experience-through-innovation-and-collaboration\/","title":{"rendered":"Calabrio Customer Connect UK 2025: Elevating Customer Experience Through Innovation and Collaboration"},"content":{"rendered":"<p>The 2025 Calabrio Customer Connect UK returns next month, with the two-day conference being held in The Lowry Hotel, Manchester on June 10 &#8211; 11.<\/p>\n<p>This year&#8217;s edition combines the North and South gatherings into one dynamic event, promising insightful discussions, expert-led sessions, and invaluable networking opportunities.<\/p>\n<p>The Calabrio Customer Connect UK 2025 conference promises to deliver the \u201cmost comprehensive agenda\u201d in its history, offering value to all attendees across the two days.<\/p>\n<p>So, whether you\u2019d like to unpack the latest industry trends, challenges, and opportunities shaping the future of contact centers, or hear about Calabrio\u2019s expanding use of AI-powered solutions for advances in the contact center, the opportunities are all there.<\/p>\n<p>There are also presentations from businesses such as Burberry, Simply Health, and John Lewis \u2013 each sharing their customer experience success stories.<\/p>\n<p>Additionally, the user-centric day will host a bunch of sessions including forecasting &amp; workforce optimization, analytics-driven quality programs, and live demos &amp; cast studies.<\/p>\n<p>Perhaps most interestingly, attendees can access a 1:1 problem-solving session, with Calabrio experts in Product, Consulting, and Solution Engineering.<\/p>\n<h2><strong>The Most Comprehensive Agenda In Its History<\/strong><\/h2>\n<p>The two days have been split into two strategic agendas, with day one focusing on CX leaders.<\/p>\n<p>The highlight of the first day will be an awards ceremony recognizing professionals who have set new standards in customer engagement.<\/p>\n<p>Day two shifts focus on user-centric learning with interactive workshops, covering key topics such as forecasting techniques, analytics-driven quality management, and hands-on problem-solving with Calabrio experts.<\/p>\n<p>Due to popular demand, day two sold out, with Calabrio opening extra capacity for the last few delegates looking to snap up the remaining networking spaces.<\/p>\n<p>Over the two days, CX leaders will engage in strategic discussions surrounding industry trends, business alignment, and innovation.<\/p>\n<h2><strong>Keynote Speakers &amp; Industry Experts<\/strong><\/h2>\n<p>This year\u2019s lineup features renowned thought leaders and industry pioneers, including:<\/p>\n<ul>\n<li><strong>David Rhodes<\/strong> \u2013 CEO, Calabrio<\/li>\n<li><strong>Nicola Holding \u2013 <\/strong>Head of Operational Planning, Moneypenny<\/li>\n<li><strong>C\u00e9line Fournet-Fayard<\/strong> \u2013 Workforce Manager, TravelPerk<\/li>\n<li><strong>Neil Rigby \u2013 <\/strong>Operational Delivery Lead, John Lewis Partnership<\/li>\n<li><strong>Martin Teasdale<\/strong> \u2013 Founder, Get Out of Wrap<\/li>\n<li><strong>Dave Vernon<\/strong> \u2013 Director, The Forum<\/li>\n<li><strong>Dan Eddie<\/strong> \u2013 Customer Service Director, Simplyhealth &amp; Denplan<\/li>\n<li><strong>Michael Banks<\/strong> \u2013 Senior Manager, Productivity, Burberry<\/li>\n<\/ul>\n<p>Plus, many more of Calabrio\u2019s thought leaders and speakers from across the globe! A full list of speakers can be found <a href=\"https:\/\/www.calabrio.com\/uk-calabrio-customer-connect-event\/\">here<\/a>.<\/p>\n<h2><strong>Why Attend?<\/strong><\/h2>\n<p>Calabrio Customer Connect UK 2025 is not just another conference &#8211; it\u2019s an opportunity to shape the future of your CX.<\/p>\n<p>Whether you&#8217;re looking to gain valuable industry insights, network with like-minded professionals, or explore Calabrio\u2019s latest innovations, this event delivers an exceptional experience.<\/p>\n<h2><strong>How to Get Involved<\/strong><\/h2>\n<p><strong>Interested attendees can secure their spot by registering online via <a href=\"https:\/\/calabrio.swoogo.com\/uk-customer-connect-2025\/begin\" target=\"_blank\" rel=\"noopener\">the official event page<\/a>.<\/strong><\/p>\n<p>With a packed agenda, insightful discussions, and expert-led sessions, this is a must-attend for professionals looking to stay ahead in the ever-evolving world of customer experience.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The 2025 Calabrio Customer Connect UK returns next month, with the two-day conference being held in The Lowry Hotel, Manchester on June 10 &#8211; 11. This year&#8217;s edition combines the North and South gatherings into one dynamic event, promising insightful discussions, expert-led sessions, and invaluable networking opportunities. The Calabrio Customer Connect UK 2025 conference promises [&hellip;]<\/p>\n","protected":false},"author":9051,"featured_media":71042,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[11850,55549],"class_list":["post-71037","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center","category-event-news","tag-event","tag-forecasting","tag-quality-management","brands_to_track-calabrio","editorial_type-news","intent-discovery","target_audience-enterprise-buyer"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Calabrio Customer Connect UK 2025: Elevating Customer Experience Through Innovation and Collaboration - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers 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