{"id":71223,"date":"2025-06-06T14:02:52","date_gmt":"2025-06-06T13:02:52","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=71223"},"modified":"2025-06-06T16:25:41","modified_gmt":"2025-06-06T15:25:41","slug":"verint-secures-two-eight-figure-megadeals-credits-ai-powered-bots","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/workforce-engagement-management\/verint-secures-two-eight-figure-megadeals-credits-ai-powered-bots\/","title":{"rendered":"Verint Secures Two Eight-Figure Megadeals, Credits AI-Powered Bots"},"content":{"rendered":"<p>Verint has landed two eight-figure megadeals totaling $27 million.<\/p>\n<p>The deals were announced during the company\u2019s Q1 2026 earnings call, where <strong>Dan Bodner, CEO of Verint,<\/strong> highlighted the role that Verint\u2019s AI-powered bots played in both agreements.<\/p>\n<p>Worth $13 million, the first deal will see its AI-powered bots help a prominent insurance company boost its supervisor capacity by over 50 percent and agent capacity by more than 25 percent.<\/p>\n<p>An excellent example of how Verint is boosting supervisor capacity is by <a href=\"https:\/\/www.cxtoday.com\/workforce-engagement-management\/verint-showcases-its-team-of-bots-that-automate-contact-center-quality-management\/\" target=\"_blank\" rel=\"noopener\">automating contact center quality programs with a team of three bots that work together<\/a>.<\/p>\n<p>Meanwhile, it can boost agent capacity with bots that automate post-contact processing, knowledge automation, and live coaching.<\/p>\n<p>Back to the deal&#8230; Verint believes the multiyear contract will result in &#8220;significant value creation&#8221; and enable the insurance provider to recoup &#8220;over 10x return on their investments.&#8221;<\/p>\n<p>The second deal (worth $14 million) involves an existing agreement with a healthcare provider that has already heavily invested in Verint\u2019s AI bots.<\/p>\n<p>Indeed, over the past twelve months, Verint has nearly doubled its annual recurring revenue (ARR) with this client, from $8 million to $15.6 million, by deploying multiple bots to automate manual CX processes.<\/p>\n<p>In discussing the deal, Bodner stated:<\/p>\n<blockquote><p>The vast majority of the growth from this customer over the past year has been driven by their adoption of our AI-powered bots.<\/p><\/blockquote>\n<p>Another key aspect of the agreement outlined by the CEO was the way in which customers can access Verint\u2019s bots.<\/p>\n<p>The tech firm offers AI-powered bots through its cloud platform, while its hybrid cloud model allows customers to keep existing solutions on-premises or in a partner cloud, while still adopting new AI tools from Verint\u2019s cloud.<\/p>\n<p>The healthcare company was able to significantly speed up its AI adoption by leveraging Verint\u2019s new CX automation tools without replacing existing systems.<\/p>\n<h2>Getting to the BOTtom of Things<\/h2>\n<p>In a nutshell, Verint\u2019s bots are specialized tools designed to automate specific contact center tasks.<\/p>\n<p>They aim to enhance CX and agent efficiency by performing functions such as summarizing interactions, providing real-time coaching, and managing knowledge bases.<\/p>\n<p>The 50+ army of AI bots already includes the following models: Data Insight, Exact Transcription, Coaching, Timeflex, Transfer Summary, Knowledge Creation, and Knowledge Suggestion.<\/p>\n<p>As evidenced above, these bots have been crucial to Verint\u2019s business in recent times.<\/p>\n<p>Over the past 18 months, the bots have helped the company land an additional pair of eight-figure deals with a <a href=\"https:\/\/www.cxtoday.com\/contact-center\/verint-secures-eight-figure-contract-with-major-retailer\/\">major retailer<\/a> and a <a href=\"https:\/\/www.cxtoday.com\/contact-center\/verint-scores-13-million-deal-with-fortune-25-brand\/\">Fortune 25 brand<\/a>.<\/p>\n<p>The Interaction Wrap Up Bot was also the subject of a significant expansion, which saw a healthcare provider <a href=\"https:\/\/www.cxtoday.com\/contact-center\/verint-secures-major-genai-bot-expansion-with-leading-healthcare-provider\/\" target=\"_blank\" rel=\"noopener\">boost its order from 300 to 30,000 for its contact center agents<\/a>.<\/p>\n<p>Moreover, the bots were key to a <a href=\"https:\/\/www.cxtoday.com\/contact-center\/verint-brings-its-bots-to-avaya-contact-centers-on-prem-in-the-cloud\/\" target=\"_blank\" rel=\"noopener\">deal with Avaya<\/a> to make the tools available on the Avaya Experience Platform through the Verint Open Platform.<\/p>\n<p>In speaking more generally about the success of Verint\u2019s bots in the most recent earnings call, Bodner said:<\/p>\n<p>&#8220;As our customer base increases adoption of Verint Systems\u2019 AI-powered bots, we benefit from working closely with leading brands to innovate even faster.<\/p>\n<blockquote><p>In summary, we deliver AI business outcomes stronger and faster than any other CX vendor in the market, and behind our AI momentum is the proven value we create for our customers.<\/p><\/blockquote>\n<h2>Top Earnings Call Takeaways<\/h2>\n<p>Away from the big wins and AI bot performance, Verint reported revenue growth of six percent, outpacing analyst guidance.<\/p>\n<p>AI-related ARR rose 24 percent YoY to $354 million, highlighting the growing adoption of its AI solutions.<\/p>\n<p>Looking ahead, Verint is aiming for eight percent ARR growth and double-digit free cash flow growth by year-end, reflecting confidence in its financial trajectory.<\/p>\n<h2>More Verint News<\/h2>\n<p>Earlier this year, Verint revealed plans to <a href=\"https:\/\/www.cxtoday.com\/contact-center\/verint-plans-to-hire-1000-employees-expands-its-global-innovation-center\/\" target=\"_blank\" rel=\"noopener\">grow its India workforce to 1,000 by the end of 2026<\/a>, driven by strong momentum in CX automation.<\/p>\n<p>The expansion centers on its Global Innovation Center in Bangalore and reflects the success of its early, bot-focused AI strategy \u2013 now mirrored across the industry with the rise of AI Agents.<\/p>\n<p>Elsewhere, Verint recently <a href=\"https:\/\/www.cxtoday.com\/workforce-engagement-management\/verint-acquires-cogito-develops-a-bot-that-scores-live-customer-conversations\/\" target=\"_blank\" rel=\"noopener\">acquired real-time agent coaching provider Cogito<\/a>.<\/p>\n<p>Since the acquisition, Verint has launched a &#8220;CX\/EX Scoring Bot&#8221; that uses Cogito\u2019s tech to analyze live contact center calls, assigning real-time scores.<\/p>\n<p>These help supervisors monitor performance and receive alerts for timely feedback or intervention.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Verint has landed two eight-figure megadeals totaling $27 million. The deals were announced during the company\u2019s Q1 2026 earnings call, where Dan Bodner, CEO of Verint, highlighted the role that Verint\u2019s AI-powered bots played in both agreements. Worth $13 million, the first deal will see its AI-powered bots help a prominent insurance company boost its [&hellip;]<\/p>\n","protected":false},"author":4983,"featured_media":71225,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[61096],"class_list":["post-71223","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-workforce-engagement-management","tag-agentic-ai","tag-ai-agents","tag-artificial-intelligence","tag-ccaas","brands_to_track-verint","editorial_type-news","intent-loyalty","target_audience-dual"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Verint Secures Two Eight-Figure Megadeals, Credits AI-Powered Bots - CX Today<\/title>\n<meta name=\"description\" content=\"CX 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