{"id":71612,"date":"2025-06-23T12:00:01","date_gmt":"2025-06-23T11:00:01","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=71612"},"modified":"2025-06-23T14:57:11","modified_gmt":"2025-06-23T13:57:11","slug":"the-college-of-healthcare-professions-chcp-on-how-its-transforming-student-experiences","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/customer-engagement-platforms\/the-college-of-healthcare-professions-chcp-on-how-its-transforming-student-experiences\/","title":{"rendered":"The College of Health Care Professions (CHCP) on How Its Transforming Student Experiences"},"content":{"rendered":"

Watch on YouTube.<\/strong><\/a><\/p>\n

The College of Health Care Professions (CHCP) strives to help students gain the knowledge, skills, and proficiency needed to take entry-level positions in specific healthcare fields. <\/span><\/p>\n

Now, it’s advancing its student support program. <\/span><\/p>\n

In the following interview with CX Today’s Charlie Mitchell, David Bent, VP of Digital Services at the College of Health Care Professions<\/strong>, shares the strategy. <\/span><\/p>\n

In doing so, he discusses: <\/span><\/p>\n

The Current Role of AI & Automation in Digital Student Engagement\u00a0<\/span><\/h4>\n

Find out how the CHCP is augmenting the student experience with AI in a bid to bolster support services and engagement. <\/span><\/p>\n

Where Will the CHCP Innovate Next? <\/span><\/h4>\n

As AI evolves, the CHCP aims to advance its strategy, too. Discover where Bent & Co., wish to innovate next. <\/span><\/p>\n

What Will He Take Back to the CHCP Post-Interactions? <\/span><\/h4>\n

Unpack what Bent hopes to gain from the NiCE Interactions 2025 event, which will help further bolster the CHCP’s CX strategy. <\/span><\/p>\n

The CHCP is innovating on the student experience with NiCE. For more on NiCE’s tech stack, visit: <\/span>www.nice.com<\/a><\/span><\/em><\/p>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Watch on YouTube. The College of Health Care Professions (CHCP) strives to help students gain the knowledge, skills, and proficiency needed to take entry-level positions in specific healthcare fields. Now, it’s advancing its student support program. In the following interview with CX Today’s Charlie Mitchell, David Bent, VP of Digital Services at the College of […]<\/p>\n","protected":false},"author":4063,"featured_media":71614,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[61092],"class_list":["post-71612","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-customer-engagement-platforms","tag-artificial-intelligence","tag-event","post_format-post-format-video","brands_to_track-nice","editorial_type-interview","intent-loyalty","target_audience-industry-professional"],"acf":[],"yoast_head":"\nThe College of Health Care Professions (CHCP) on How Its Transforming Student Experiences - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers Customer Engagement Platforms news including Artificial Intelligence, Event and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/customer-engagement-platforms\/the-college-of-healthcare-professions-chcp-on-how-its-transforming-student-experiences\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The College of Health Care Professions (CHCP) on How Its Transforming Student Experiences\" \/>\n<meta property=\"og:description\" content=\"CX Today covers Customer Engagement Platforms news including Artificial Intelligence, Event and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/customer-engagement-platforms\/the-college-of-healthcare-professions-chcp-on-how-its-transforming-student-experiences\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-06-23T11:00:01+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-23T13:57:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/06\/NiCE_DBent_850.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Charlie Mitchell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Charlie Mitchell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/customer-engagement-platforms\/the-college-of-healthcare-professions-chcp-on-how-its-transforming-student-experiences\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/customer-engagement-platforms\/the-college-of-healthcare-professions-chcp-on-how-its-transforming-student-experiences\/\"},\"author\":{\"name\":\"Charlie Mitchell\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/4deb7a9ecd0b93d7461a492a1b54b8b9\"},\"headline\":\"The College of Health Care Professions (CHCP) on How Its Transforming Student Experiences\",\"datePublished\":\"2025-06-23T11:00:01+00:00\",\"dateModified\":\"2025-06-23T13:57:11+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/customer-engagement-platforms\/the-college-of-healthcare-professions-chcp-on-how-its-transforming-student-experiences\/\"},\"wordCount\":192,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/customer-engagement-platforms\/the-college-of-healthcare-professions-chcp-on-how-its-transforming-student-experiences\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/06\/NiCE_DBent_850.jpg\",\"keywords\":[\"Artificial Intelligence\",\"Event\"],\"articleSection\":[\"Customer Engagement Platforms\"],\"inLanguage\":\"en-GB\",\"copyrightYear\":\"2025\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cxtoday.com\/customer-engagement-platforms\/the-college-of-healthcare-professions-chcp-on-how-its-transforming-student-experiences\/\",\"url\":\"https:\/\/www.cxtoday.com\/customer-engagement-platforms\/the-college-of-healthcare-professions-chcp-on-how-its-transforming-student-experiences\/\",\"name\":\"The College of Health Care Professions (CHCP) on How Its Transforming Student Experiences - CX Today\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/customer-engagement-platforms\/the-college-of-healthcare-professions-chcp-on-how-its-transforming-student-experiences\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/customer-engagement-platforms\/the-college-of-healthcare-professions-chcp-on-how-its-transforming-student-experiences\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/06\/NiCE_DBent_850.jpg\",\"datePublished\":\"2025-06-23T11:00:01+00:00\",\"dateModified\":\"2025-06-23T13:57:11+00:00\",\"description\":\"CX Today covers Customer Engagement Platforms news including Artificial Intelligence, Event and more.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.cxtoday.com\/customer-engagement-platforms\/the-college-of-healthcare-professions-chcp-on-how-its-transforming-student-experiences\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.cxtoday.com\/customer-engagement-platforms\/the-college-of-healthcare-professions-chcp-on-how-its-transforming-student-experiences\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.cxtoday.com\/customer-engagement-platforms\/the-college-of-healthcare-professions-chcp-on-how-its-transforming-student-experiences\/#primaryimage\",\"url\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/06\/NiCE_DBent_850.jpg\",\"contentUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/06\/NiCE_DBent_850.jpg\",\"width\":850,\"height\":425,\"caption\":\"The College of Healthcare Professions (CHCP) on How Its Transforming Student Experiences\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.cxtoday.com\/customer-engagement-platforms\/the-college-of-healthcare-professions-chcp-on-how-its-transforming-student-experiences\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.cxtoday.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Engagement Platforms\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.cxtoday.com\/#website\",\"url\":\"https:\/\/www.cxtoday.com\/\",\"name\":\"CX Today\",\"description\":\"Customer Experience Technology News\",\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.cxtoday.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.cxtoday.com\/#organization\",\"name\":\"CX Today\",\"url\":\"https:\/\/www.cxtoday.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png\",\"contentUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png\",\"width\":2606,\"height\":1154,\"caption\":\"CX Today\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/CXTodayNews\/\",\"https:\/\/x.com\/cxtodaynews\",\"https:\/\/www.linkedin.com\/company\/69192959\/\",\"https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/4deb7a9ecd0b93d7461a492a1b54b8b9\",\"name\":\"Charlie Mitchell\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/7139362ec21f711b1aa0300faf312a167a42ac97b312b0385523913782254ea5?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/7139362ec21f711b1aa0300faf312a167a42ac97b312b0385523913782254ea5?s=96&d=mm&r=g\",\"caption\":\"Charlie Mitchell\"},\"description\":\"Charlie Mitchell is an award-winning journalist specializing in tech, customer experience, and contact centers. As Features Editor at his previous publisher, he led its editorial strategy, doubled its traffic, and earned recognition as a winner at the 2020 AOP Digital Publishing Awards. Then, as an independent copywriter, he crafted content for several prominent players in enterprise communications. Until October 2025, he was Head of Publication at CX Today.\u00a0\",\"url\":\"https:\/\/www.cxtoday.com\/author\/charlie-mitchell\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"The College of Health Care Professions (CHCP) on How Its Transforming Student Experiences - CX Today","description":"CX Today covers Customer Engagement Platforms news including Artificial Intelligence, Event and more.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.cxtoday.com\/customer-engagement-platforms\/the-college-of-healthcare-professions-chcp-on-how-its-transforming-student-experiences\/","og_locale":"en_GB","og_type":"article","og_title":"The College of Health Care Professions (CHCP) on How Its Transforming Student Experiences","og_description":"CX Today covers Customer Engagement Platforms news including Artificial Intelligence, Event and more.","og_url":"https:\/\/www.cxtoday.com\/customer-engagement-platforms\/the-college-of-healthcare-professions-chcp-on-how-its-transforming-student-experiences\/","og_site_name":"CX Today","article_publisher":"https:\/\/www.facebook.com\/CXTodayNews\/","article_published_time":"2025-06-23T11:00:01+00:00","article_modified_time":"2025-06-23T13:57:11+00:00","og_image":[{"width":850,"height":425,"url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/06\/NiCE_DBent_850.jpg","type":"image\/jpeg"}],"author":"Charlie Mitchell","twitter_card":"summary_large_image","twitter_creator":"@cxtodaynews","twitter_site":"@cxtodaynews","twitter_misc":{"Written by":"Charlie Mitchell","Estimated reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.cxtoday.com\/customer-engagement-platforms\/the-college-of-healthcare-professions-chcp-on-how-its-transforming-student-experiences\/#article","isPartOf":{"@id":"https:\/\/www.cxtoday.com\/customer-engagement-platforms\/the-college-of-healthcare-professions-chcp-on-how-its-transforming-student-experiences\/"},"author":{"name":"Charlie Mitchell","@id":"https:\/\/www.cxtoday.com\/#\/schema\/person\/4deb7a9ecd0b93d7461a492a1b54b8b9"},"headline":"The College of Health Care Professions (CHCP) on How Its Transforming Student Experiences","datePublished":"2025-06-23T11:00:01+00:00","dateModified":"2025-06-23T13:57:11+00:00","mainEntityOfPage":{"@id":"https:\/\/www.cxtoday.com\/customer-engagement-platforms\/the-college-of-healthcare-professions-chcp-on-how-its-transforming-student-experiences\/"},"wordCount":192,"publisher":{"@id":"https:\/\/www.cxtoday.com\/#organization"},"image":{"@id":"https:\/\/www.cxtoday.com\/customer-engagement-platforms\/the-college-of-healthcare-professions-chcp-on-how-its-transforming-student-experiences\/#primaryimage"},"thumbnailUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/06\/NiCE_DBent_850.jpg","keywords":["Artificial Intelligence","Event"],"articleSection":["Customer Engagement Platforms"],"inLanguage":"en-GB","copyrightYear":"2025","copyrightHolder":{"@id":"https:\/\/www.cxtoday.com\/#organization"}},{"@type":"WebPage","@id":"https:\/\/www.cxtoday.com\/customer-engagement-platforms\/the-college-of-healthcare-professions-chcp-on-how-its-transforming-student-experiences\/","url":"https:\/\/www.cxtoday.com\/customer-engagement-platforms\/the-college-of-healthcare-professions-chcp-on-how-its-transforming-student-experiences\/","name":"The College of Health Care Professions (CHCP) on How Its Transforming Student Experiences - CX Today","isPartOf":{"@id":"https:\/\/www.cxtoday.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.cxtoday.com\/customer-engagement-platforms\/the-college-of-healthcare-professions-chcp-on-how-its-transforming-student-experiences\/#primaryimage"},"image":{"@id":"https:\/\/www.cxtoday.com\/customer-engagement-platforms\/the-college-of-healthcare-professions-chcp-on-how-its-transforming-student-experiences\/#primaryimage"},"thumbnailUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/06\/NiCE_DBent_850.jpg","datePublished":"2025-06-23T11:00:01+00:00","dateModified":"2025-06-23T13:57:11+00:00","description":"CX Today covers Customer Engagement Platforms news including Artificial Intelligence, Event and more.","breadcrumb":{"@id":"https:\/\/www.cxtoday.com\/customer-engagement-platforms\/the-college-of-healthcare-professions-chcp-on-how-its-transforming-student-experiences\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.cxtoday.com\/customer-engagement-platforms\/the-college-of-healthcare-professions-chcp-on-how-its-transforming-student-experiences\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.cxtoday.com\/customer-engagement-platforms\/the-college-of-healthcare-professions-chcp-on-how-its-transforming-student-experiences\/#primaryimage","url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/06\/NiCE_DBent_850.jpg","contentUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/06\/NiCE_DBent_850.jpg","width":850,"height":425,"caption":"The College of Healthcare Professions (CHCP) on How Its Transforming Student Experiences"},{"@type":"BreadcrumbList","@id":"https:\/\/www.cxtoday.com\/customer-engagement-platforms\/the-college-of-healthcare-professions-chcp-on-how-its-transforming-student-experiences\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.cxtoday.com\/"},{"@type":"ListItem","position":2,"name":"Customer Engagement Platforms"}]},{"@type":"WebSite","@id":"https:\/\/www.cxtoday.com\/#website","url":"https:\/\/www.cxtoday.com\/","name":"CX Today","description":"Customer Experience Technology News","publisher":{"@id":"https:\/\/www.cxtoday.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.cxtoday.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.cxtoday.com\/#organization","name":"CX Today","url":"https:\/\/www.cxtoday.com\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png","contentUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png","width":2606,"height":1154,"caption":"CX Today"},"image":{"@id":"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/CXTodayNews\/","https:\/\/x.com\/cxtodaynews","https:\/\/www.linkedin.com\/company\/69192959\/","https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA"]},{"@type":"Person","@id":"https:\/\/www.cxtoday.com\/#\/schema\/person\/4deb7a9ecd0b93d7461a492a1b54b8b9","name":"Charlie Mitchell","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.cxtoday.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/7139362ec21f711b1aa0300faf312a167a42ac97b312b0385523913782254ea5?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/7139362ec21f711b1aa0300faf312a167a42ac97b312b0385523913782254ea5?s=96&d=mm&r=g","caption":"Charlie Mitchell"},"description":"Charlie Mitchell is an award-winning journalist specializing in tech, customer experience, and contact centers. As Features Editor at his previous publisher, he led its editorial strategy, doubled its traffic, and earned recognition as a winner at the 2020 AOP Digital Publishing Awards. Then, as an independent copywriter, he crafted content for several prominent players in enterprise communications. Until October 2025, he was Head of Publication at CX Today.\u00a0","url":"https:\/\/www.cxtoday.com\/author\/charlie-mitchell\/"}]}},"_links":{"self":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts\/71612","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/users\/4063"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/comments?post=71612"}],"version-history":[{"count":4,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts\/71612\/revisions"}],"predecessor-version":[{"id":71645,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts\/71612\/revisions\/71645"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/media\/71614"}],"wp:attachment":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/media?parent=71612"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/categories?post=71612"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}