{"id":72709,"date":"2025-08-04T16:48:40","date_gmt":"2025-08-04T15:48:40","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=72709"},"modified":"2025-08-04T16:50:22","modified_gmt":"2025-08-04T15:50:22","slug":"the-six-innovations-behind-cyaras-next-gen-platform","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/contact-center\/the-six-innovations-behind-cyaras-next-gen-platform\/","title":{"rendered":"The Six Innovations Behind Cyara&#8217;s Next-Gen Platform"},"content":{"rendered":"<p><a href=\"https:\/\/www.youtube.com\/watch?v=b4mESfrSGw0\" target=\"_blank\" rel=\"noopener\">Watch on YouTube<\/a><\/p>\n<p>Join Floyd March in this insightful conversation with <strong>Cyara&#8217;s Christoph B\u00f6rner<\/strong>, as they unpack the launch of Cyara\u2019s new platform designed to transform CX testing and monitoring.<\/p>\n<p>From AI-powered innovations to real-time feedback loops, they explore how this latest evolution aims to boost customer satisfaction and reduce risk for enterprises.<\/p>\n<p>What to Expect:<\/p>\n<ul>\n<li><strong>The strategic vision behind Cyara\u2019s new platform<\/strong><\/li>\n<li><strong>Key features that elevate CX assurance<\/strong><\/li>\n<li><strong>Real-world applications and ROI potential<\/strong><\/li>\n<li><strong>Industry trends shaping automated testing<\/strong><\/li>\n<\/ul>\n<p>Whether you\u2019re a CX leader, tech strategist, or simply curious about the future of experience assurance, this episode delivers bold insights and practical takeaways.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Watch on YouTube Join Floyd March in this insightful conversation with Cyara&#8217;s Christoph B\u00f6rner, as they unpack the launch of Cyara\u2019s new platform designed to transform CX testing and monitoring. From AI-powered innovations to real-time feedback loops, they explore how this latest evolution aims to boost customer satisfaction and reduce risk for enterprises. What to [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":72712,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[11850,60908],"class_list":["post-72709","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-contact-center","category-tv","tag-digital-transformation","post_format-post-format-video","brands_to_track-cyara","editorial_type-interview","intent-evaluation","target_audience-dual"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Six Innovations Behind Cyara&#039;s Next-Gen Platform - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers Contact Center &amp; Omnichannel\u200b news including Digital Transformation and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/contact-center\/the-six-innovations-behind-cyaras-next-gen-platform\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Six Innovations Behind Cyara&#039;s Next-Gen Platform\" \/>\n<meta property=\"og:description\" content=\"CX Today covers Contact Center &amp; Omnichannel\u200b news including Digital Transformation and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/contact-center\/the-six-innovations-behind-cyaras-next-gen-platform\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-08-04T15:48:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-04T15:50:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/08\/The-Six-Innovations-Behind-Cyaras-Next-Gen-Platform.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Guest Blogger\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Guest Blogger\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/the-six-innovations-behind-cyaras-next-gen-platform\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/the-six-innovations-behind-cyaras-next-gen-platform\/\"},\"author\":{\"name\":\"Guest Blogger\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/9f47660da0b0b580bb2d07048e56411c\"},\"headline\":\"The Six Innovations Behind Cyara&#8217;s Next-Gen Platform\",\"datePublished\":\"2025-08-04T15:48:40+00:00\",\"dateModified\":\"2025-08-04T15:50:22+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/the-six-innovations-behind-cyaras-next-gen-platform\/\"},\"wordCount\":116,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/the-six-innovations-behind-cyaras-next-gen-platform\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/08\/The-Six-Innovations-Behind-Cyaras-Next-Gen-Platform.jpg\",\"keywords\":[\"Digital Transformation\"],\"articleSection\":[\"Contact Center &amp; Omnichannel\u200b\",\"CX TV\"],\"inLanguage\":\"en-GB\",\"copyrightYear\":\"2025\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/the-six-innovations-behind-cyaras-next-gen-platform\/\",\"url\":\"https:\/\/www.cxtoday.com\/contact-center\/the-six-innovations-behind-cyaras-next-gen-platform\/\",\"name\":\"The Six Innovations Behind Cyara's Next-Gen Platform - CX Today\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/the-six-innovations-behind-cyaras-next-gen-platform\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/the-six-innovations-behind-cyaras-next-gen-platform\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/08\/The-Six-Innovations-Behind-Cyaras-Next-Gen-Platform.jpg\",\"datePublished\":\"2025-08-04T15:48:40+00:00\",\"dateModified\":\"2025-08-04T15:50:22+00:00\",\"description\":\"CX Today covers Contact Center &amp; Omnichannel\u200b news including Digital Transformation and more.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/the-six-innovations-behind-cyaras-next-gen-platform\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.cxtoday.com\/contact-center\/the-six-innovations-behind-cyaras-next-gen-platform\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/the-six-innovations-behind-cyaras-next-gen-platform\/#primaryimage\",\"url\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/08\/The-Six-Innovations-Behind-Cyaras-Next-Gen-Platform.jpg\",\"contentUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/08\/The-Six-Innovations-Behind-Cyaras-Next-Gen-Platform.jpg\",\"width\":850,\"height\":425},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/the-six-innovations-behind-cyaras-next-gen-platform\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.cxtoday.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Contact Center &amp; Omnichannel\u200b\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.cxtoday.com\/#website\",\"url\":\"https:\/\/www.cxtoday.com\/\",\"name\":\"CX Today\",\"description\":\"Customer Experience Technology News\",\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.cxtoday.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.cxtoday.com\/#organization\",\"name\":\"CX Today\",\"url\":\"https:\/\/www.cxtoday.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png\",\"contentUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png\",\"width\":2606,\"height\":1154,\"caption\":\"CX Today\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/CXTodayNews\/\",\"https:\/\/x.com\/cxtodaynews\",\"https:\/\/www.linkedin.com\/company\/69192959\/\",\"https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/9f47660da0b0b580bb2d07048e56411c\",\"name\":\"Guest Blogger\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/737b73537e3eb28c6a5c44ecbdc7ea97a25a788e1ce3e454c8bb8be2f5134e38?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/737b73537e3eb28c6a5c44ecbdc7ea97a25a788e1ce3e454c8bb8be2f5134e38?s=96&d=mm&r=g\",\"caption\":\"Guest Blogger\"},\"url\":\"https:\/\/www.cxtoday.com\/author\/guest-blogger\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"The Six Innovations Behind Cyara's Next-Gen Platform - CX Today","description":"CX Today covers Contact Center &amp; Omnichannel\u200b news including Digital Transformation and more.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.cxtoday.com\/contact-center\/the-six-innovations-behind-cyaras-next-gen-platform\/","og_locale":"en_GB","og_type":"article","og_title":"The Six Innovations Behind Cyara's Next-Gen Platform","og_description":"CX Today covers Contact Center &amp; Omnichannel\u200b news including Digital Transformation and more.","og_url":"https:\/\/www.cxtoday.com\/contact-center\/the-six-innovations-behind-cyaras-next-gen-platform\/","og_site_name":"CX Today","article_publisher":"https:\/\/www.facebook.com\/CXTodayNews\/","article_published_time":"2025-08-04T15:48:40+00:00","article_modified_time":"2025-08-04T15:50:22+00:00","og_image":[{"width":850,"height":425,"url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/08\/The-Six-Innovations-Behind-Cyaras-Next-Gen-Platform.jpg","type":"image\/jpeg"}],"author":"Guest Blogger","twitter_card":"summary_large_image","twitter_creator":"@cxtodaynews","twitter_site":"@cxtodaynews","twitter_misc":{"Written by":"Guest Blogger","Estimated reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.cxtoday.com\/contact-center\/the-six-innovations-behind-cyaras-next-gen-platform\/#article","isPartOf":{"@id":"https:\/\/www.cxtoday.com\/contact-center\/the-six-innovations-behind-cyaras-next-gen-platform\/"},"author":{"name":"Guest Blogger","@id":"https:\/\/www.cxtoday.com\/#\/schema\/person\/9f47660da0b0b580bb2d07048e56411c"},"headline":"The Six Innovations Behind Cyara&#8217;s Next-Gen Platform","datePublished":"2025-08-04T15:48:40+00:00","dateModified":"2025-08-04T15:50:22+00:00","mainEntityOfPage":{"@id":"https:\/\/www.cxtoday.com\/contact-center\/the-six-innovations-behind-cyaras-next-gen-platform\/"},"wordCount":116,"publisher":{"@id":"https:\/\/www.cxtoday.com\/#organization"},"image":{"@id":"https:\/\/www.cxtoday.com\/contact-center\/the-six-innovations-behind-cyaras-next-gen-platform\/#primaryimage"},"thumbnailUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/08\/The-Six-Innovations-Behind-Cyaras-Next-Gen-Platform.jpg","keywords":["Digital Transformation"],"articleSection":["Contact Center &amp; Omnichannel\u200b","CX TV"],"inLanguage":"en-GB","copyrightYear":"2025","copyrightHolder":{"@id":"https:\/\/www.cxtoday.com\/#organization"}},{"@type":"WebPage","@id":"https:\/\/www.cxtoday.com\/contact-center\/the-six-innovations-behind-cyaras-next-gen-platform\/","url":"https:\/\/www.cxtoday.com\/contact-center\/the-six-innovations-behind-cyaras-next-gen-platform\/","name":"The Six Innovations Behind Cyara's Next-Gen Platform - CX Today","isPartOf":{"@id":"https:\/\/www.cxtoday.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.cxtoday.com\/contact-center\/the-six-innovations-behind-cyaras-next-gen-platform\/#primaryimage"},"image":{"@id":"https:\/\/www.cxtoday.com\/contact-center\/the-six-innovations-behind-cyaras-next-gen-platform\/#primaryimage"},"thumbnailUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/08\/The-Six-Innovations-Behind-Cyaras-Next-Gen-Platform.jpg","datePublished":"2025-08-04T15:48:40+00:00","dateModified":"2025-08-04T15:50:22+00:00","description":"CX Today covers Contact Center &amp; Omnichannel\u200b news including Digital Transformation and more.","breadcrumb":{"@id":"https:\/\/www.cxtoday.com\/contact-center\/the-six-innovations-behind-cyaras-next-gen-platform\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.cxtoday.com\/contact-center\/the-six-innovations-behind-cyaras-next-gen-platform\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.cxtoday.com\/contact-center\/the-six-innovations-behind-cyaras-next-gen-platform\/#primaryimage","url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/08\/The-Six-Innovations-Behind-Cyaras-Next-Gen-Platform.jpg","contentUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/08\/The-Six-Innovations-Behind-Cyaras-Next-Gen-Platform.jpg","width":850,"height":425},{"@type":"BreadcrumbList","@id":"https:\/\/www.cxtoday.com\/contact-center\/the-six-innovations-behind-cyaras-next-gen-platform\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.cxtoday.com\/"},{"@type":"ListItem","position":2,"name":"Contact Center &amp; Omnichannel\u200b"}]},{"@type":"WebSite","@id":"https:\/\/www.cxtoday.com\/#website","url":"https:\/\/www.cxtoday.com\/","name":"CX Today","description":"Customer Experience Technology News","publisher":{"@id":"https:\/\/www.cxtoday.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.cxtoday.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.cxtoday.com\/#organization","name":"CX Today","url":"https:\/\/www.cxtoday.com\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png","contentUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png","width":2606,"height":1154,"caption":"CX Today"},"image":{"@id":"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/CXTodayNews\/","https:\/\/x.com\/cxtodaynews","https:\/\/www.linkedin.com\/company\/69192959\/","https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA"]},{"@type":"Person","@id":"https:\/\/www.cxtoday.com\/#\/schema\/person\/9f47660da0b0b580bb2d07048e56411c","name":"Guest Blogger","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.cxtoday.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/737b73537e3eb28c6a5c44ecbdc7ea97a25a788e1ce3e454c8bb8be2f5134e38?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/737b73537e3eb28c6a5c44ecbdc7ea97a25a788e1ce3e454c8bb8be2f5134e38?s=96&d=mm&r=g","caption":"Guest Blogger"},"url":"https:\/\/www.cxtoday.com\/author\/guest-blogger\/"}]}},"_links":{"self":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts\/72709","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/comments?post=72709"}],"version-history":[{"count":3,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts\/72709\/revisions"}],"predecessor-version":[{"id":72719,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts\/72709\/revisions\/72719"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/media\/72712"}],"wp:attachment":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/media?parent=72709"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/categories?post=72709"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}