{"id":72835,"date":"2025-08-07T15:07:23","date_gmt":"2025-08-07T14:07:23","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=72835"},"modified":"2025-10-19T10:10:09","modified_gmt":"2025-10-19T09:10:09","slug":"the-latest-on-salesforce-servicenows-1-5bn-genesys-investment-nice-cognigy-five9s-departures","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/tv\/the-latest-on-salesforce-servicenows-1-5bn-genesys-investment-nice-cognigy-five9s-departures\/","title":{"rendered":"The Latest on Salesforce &#038; ServiceNow&#8217;s $1.5BN Genesys Investment, NiCE-Cognigy, Five9&#8217;s Departures"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"CX Today, The Latest on Salesforce &amp; ServiceNow\" src=\"https:\/\/www.buzzsprout.com\/1557728\/episodes\/17629875-the-latest-on-salesforce-servicenow-s-1-5bn-genesys-investment-nice-cognigy-five9-s-departures?client_source=small_player&amp;iframe=true\" width=\"100%\" height=\"73\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=kR45ahzk95M\" target=\"_blank\" rel=\"noopener\">Watch on YouTube.<\/a><\/p>\n<p>CX Today&#8217;s Charlie Mitchell hosts a panel discussing trending news from across the customer experience space.<\/p>\n<p>Five prominent CX analysts join the panel to dissect each story.<\/p>\n<p>In this conversation, those analysts include:<\/p>\n<ul>\n<li>Liz Miller, VP &amp; Principal Analyst at Constellation Research<\/li>\n<li>Rebecca Wetteman, CEO &amp; Principal Analyst at Valoir<\/li>\n<li>Shelly Kramer, President &amp; CEO at Kramer &amp; Company<\/li>\n<li>Michael Fauscette, Founder, CEO &amp; Chief Analyst at Arion Research<\/li>\n<li>Finbarr Begley, Senior Research Analyst at Cavell<\/li>\n<\/ul>\n<p>During the discussion, they touch upon the following four news stories:<\/p>\n<h2>Genesys Announces $1.5BN in Investment from Salesforce and ServiceNow<\/h2>\n<p>Our panellists react to Genesys&#8217;s $1.5BN in funding from two CRM giants, unpacking what it means for the market and future CCaaS-CRM integrations.<\/p>\n<h2>NiCE Agrees $995MN Acquisition of Cognigy<\/h2>\n<p>Cognigy is one of many conversational and agentic AI providers. So, why has NiCE broken the bank to acquire it? The analysts break it down.<\/p>\n<h2>Five9 CEO Departs, Alongside Three Senior Execs<\/h2>\n<p>Five9 is in a state of flux. But, will it emerge in a better or worse position? The analysts share their take.<\/p>\n<h2>Salesforce to Acquire Bluebirds<\/h2>\n<p>Switching attention from service to sales, the industry experts break down Salesforce&#8217;s acquisition and how its customers may benefit.<\/p>\n<p>Thanks for watching. If you&#8217;d like more like this, don&#8217;t forget to <a href=\"https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA\" target=\"_blank\" rel=\"noopener\">SUBSCRIBE<\/a> to our channel.<\/p>\n<p>You can also join in the conversation on our <a href=\"https:\/\/twitter.com\/cxtodaynews\" target=\"_blank\" rel=\"noopener\">Twitter<\/a> and <a href=\"https:\/\/www.linkedin.com\/company\/cxtoday\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a> pages.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Watch on YouTube. CX Today&#8217;s Charlie Mitchell hosts a panel discussing trending news from across the customer experience space. Five prominent CX analysts join the panel to dissect each story. In this conversation, those analysts include: Liz Miller, VP &amp; Principal Analyst at Constellation Research Rebecca Wetteman, CEO &amp; Principal Analyst at Valoir Shelly Kramer, [&hellip;]<\/p>\n","protected":false},"author":4063,"featured_media":72837,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[60908,62063],"class_list":["post-72835","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-tv","category-marketing-sales-technology","tag-agentic-ai","tag-agentic-ai-in-customer-service","tag-ai-agents","tag-artificial-intelligence","tag-autonomous-agents","tag-big-cx-news","tag-ccaas","tag-enterprise","tag-mergers-and-acquisitions","post_format-post-format-video","brands_to_track-five9","brands_to_track-genesys","brands_to_track-nice","brands_to_track-salesforce","editorial_type-news","intent-discovery","target_audience-dual"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - 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