{"id":73020,"date":"2025-08-19T11:42:53","date_gmt":"2025-08-19T10:42:53","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=73020"},"modified":"2025-10-19T09:14:55","modified_gmt":"2025-10-19T08:14:55","slug":"miratech-on-ai-mayhem-five-big-mistakes-companies-are-making-with-ai","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/tv\/miratech-on-ai-mayhem-five-big-mistakes-companies-are-making-with-ai\/","title":{"rendered":"Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI"},"content":{"rendered":"<div class=\"style-scope ytd-text-inline-expander\">\n<p data-start=\"1301\" data-end=\"1610\"><a href=\"https:\/\/www.youtube.com\/watch?v=tiB3sgaA620\" target=\"_blank\" rel=\"noopener\">Watch on YouTube<\/a><\/p>\n<p data-start=\"1301\" data-end=\"1610\">Many businesses have poured millions into AI, only to walk away with broken promises and frustration. That\u2019s why this conversation with <strong data-start=\"1458\" data-end=\"1485\">Miratech\u2019s Erik Delorey<\/strong> is a must-watch for every CX leader. If your <strong data-start=\"1531\" data-end=\"1546\">AI strategy<\/strong> isn\u2019t outcome-driven, it may already be heading for disaster.<\/p>\n<p data-start=\"1612\" data-end=\"1771\">In this exclusive <strong data-start=\"1630\" data-end=\"1652\">CX Today interview<\/strong>, Erik shares sharp insights and battle-tested advice on avoiding the biggest <strong data-start=\"1730\" data-end=\"1768\">AI pitfalls in customer experience<\/strong>.<\/p>\n<h3 data-start=\"1773\" data-end=\"1795\"><span data-start=\"1776\" data-end=\"1793\">K<\/span><strong data-start=\"1776\" data-end=\"1793\">ey Takeaways<\/strong><\/h3>\n<ul>\n<li data-start=\"1798\" data-end=\"1847\">Why bad data = bad outcomes (and how to fix it)<\/li>\n<li data-start=\"1850\" data-end=\"1899\">The broken buying process behind AI tech regret<\/li>\n<li data-start=\"1902\" data-end=\"1953\">Why legacy coding mindsets clash with the LLM era<\/li>\n<li data-start=\"1956\" data-end=\"1995\">How to redefine \u201cdone\u201d in AI projects<\/li>\n<li data-start=\"1998\" data-end=\"2045\">Building safe-to-fail innovation zones for AI<\/li>\n<\/ul>\n<p data-start=\"2250\" data-end=\"2322\"><em>Find out more about Miratech\u2019s services: <a class=\"cursor-pointer\" href=\"https:\/\/miratechgroup.com\/\" target=\"_blank\" rel=\"noopener\" data-start=\"2294\" data-end=\"2320\">https:\/\/miratechgroup.com\/<\/a><\/em><\/p>\n<p data-start=\"2250\" data-end=\"2322\"><em>Subscribe for more CX insights: <a class=\"\" href=\"https:\/\/cxtoday.com\/sign-up\/\" target=\"_new\" rel=\"noopener\" data-start=\"2359\" data-end=\"2387\">https:\/\/cxtoday.com\/sign-up\/<\/a><\/em><\/p>\n<p data-start=\"2250\" data-end=\"2322\"><em>Join our CX community: <a class=\"\" href=\"https:\/\/www.linkedin.com\/groups\/1951190\/\" target=\"_blank\" rel=\"noopener\" data-start=\"2417\" data-end=\"2457\">https:\/\/www.linkedin.com\/groups\/1951190\/<\/a><\/em><\/p>\n<p data-start=\"2461\" data-end=\"2579\">The future of CX belongs to those who master AI. Are you ready to course-correct your strategy before it\u2019s too late?<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Watch on YouTube Many businesses have poured millions into AI, only to walk away with broken promises and frustration. That\u2019s why this conversation with Miratech\u2019s Erik Delorey is a must-watch for every CX leader. If your AI strategy isn\u2019t outcome-driven, it may already be heading for disaster. In this exclusive CX Today interview, Erik shares [&hellip;]<\/p>\n","protected":false},"author":4983,"featured_media":73042,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[61016,61759,60908],"class_list":["post-73020","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-customer-analytics-intelligence","category-cx-trends-tv","category-tv","tag-ai-agents","tag-artificial-intelligence","tag-customer-engagement-platform","tag-digital-transformation","tag-generative-ai","post_format-post-format-video","brands_to_track-miratech","editorial_type-interview","intent-evaluation","target_audience-industry-professional"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI - CX Today AI Strategy in Customer Experience: How to Avoid Costly Pitfalls<\/title>\n<meta name=\"description\" content=\"CX Today covers news including AI Agents, Artificial Intelligence, Customer Engagement Platform, Digital Transformation, Generative AI and more. Learn how an outcome-driven AI strategy in customer experience helps avoid costly pitfalls, bad data, and failed CX initiatives.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/tv\/miratech-on-ai-mayhem-five-big-mistakes-companies-are-making-with-ai\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI\" \/>\n<meta property=\"og:description\" content=\"CX Today covers news including AI Agents, Artificial Intelligence, Customer Engagement Platform, Digital Transformation, Generative AI and more. 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