{"id":73027,"date":"2025-08-18T17:00:50","date_gmt":"2025-08-18T16:00:50","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=73027"},"modified":"2025-08-18T17:14:22","modified_gmt":"2025-08-18T16:14:22","slug":"what-is-pulse-360-an-introduction-to-the-cyara-cx-assurance-engine","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/contact-center\/what-is-pulse-360-an-introduction-to-the-cyara-cx-assurance-engine\/","title":{"rendered":"What Is Pulse 360? An Introduction to the Cyara CX Assurance Engine"},"content":{"rendered":"<p><a href=\"https:\/\/www.youtube.com\/watch?v=QmHEhnIgrdI\" target=\"_blank\" rel=\"noopener\">Watch on YouTube<\/a><\/p>\n<p>CX Today\u2019s Charlie Mitchell welcomes <strong>Janet Vito, SVP of Marketing at Cyara<\/strong>.<\/p>\n<p>The pair explore Pulse 360, Cyara\u2019s CX Assurance engine that proactively monitors, tests, and optimizes customer service journeys across voice, digital, and AI channels.<\/p>\n<p>In doing so, they consider:<\/p>\n<ul>\n<li><strong>What Is Pulse 360, and What Problems Does It Solve?<\/strong> &#8211; Vito explains how Pulse 360 delivers end-to-end visibility, proactively detecting friction points before they impact customers, and ensuring a frustration-free experience across every touchpoint.<\/li>\n<li><strong>What Makes Pulse 360 Unique?<\/strong> &#8211; Vito highlights three differentiators that set Pulse 360 apart: monitoring across every channel from voice to AI, in-country testing in over 120 countries that replicates real customer journeys, and proactive alerts with actionable diagnostics.<\/li>\n<li><strong>Real-World Results<\/strong> &#8211; Learn how Pulse 360 has cut testing times by over 90 percent for enterprises like AT&amp;T and ensures consistency for brands like Microsoft, Google, and Salesforce.<\/li>\n<\/ul>\n<p>For more on Cyara and Pulse 360, visit: <a href=\"https:\/\/cyara.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/cyara.com\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Watch on YouTube CX Today\u2019s Charlie Mitchell welcomes Janet Vito, SVP of Marketing at Cyara. The pair explore Pulse 360, Cyara\u2019s CX Assurance engine that proactively monitors, tests, and optimizes customer service journeys across voice, digital, and AI channels. In doing so, they consider: What Is Pulse 360, and What Problems Does It Solve? &#8211; [&hellip;]<\/p>\n","protected":false},"author":4063,"featured_media":73028,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[11850,60908],"class_list":["post-73027","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-contact-center","category-tv","tag-artificial-intelligence","tag-digital-transformation","post_format-post-format-video","brands_to_track-cyara","editorial_type-interview","intent-evaluation","target_audience-dual"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What Is Pulse 360? An Introduction to the Cyara CX Assurance Engine - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers Contact Center &amp; Omnichannel\u200b news including Artificial Intelligence, Digital Transformation and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/contact-center\/what-is-pulse-360-an-introduction-to-the-cyara-cx-assurance-engine\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What Is Pulse 360? An Introduction to the Cyara CX Assurance Engine\" \/>\n<meta property=\"og:description\" content=\"CX Today covers Contact Center &amp; Omnichannel\u200b news including Artificial Intelligence, Digital Transformation and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/contact-center\/what-is-pulse-360-an-introduction-to-the-cyara-cx-assurance-engine\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-08-18T16:00:50+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-18T16:14:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/08\/What-Is-Pulse-360-An-Introduction-to-the-Cyara-CX-Assurance-Engine.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Charlie Mitchell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Charlie Mitchell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/what-is-pulse-360-an-introduction-to-the-cyara-cx-assurance-engine\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/what-is-pulse-360-an-introduction-to-the-cyara-cx-assurance-engine\/\"},\"author\":{\"name\":\"Charlie Mitchell\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/4deb7a9ecd0b93d7461a492a1b54b8b9\"},\"headline\":\"What Is Pulse 360? 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