{"id":73151,"date":"2025-08-25T12:18:46","date_gmt":"2025-08-25T11:18:46","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=73151"},"modified":"2025-08-29T19:41:09","modified_gmt":"2025-08-29T18:41:09","slug":"verint-close-to-2bn-takeover-by-thoma-bravo-reports","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/workforce-engagement-management\/verint-close-to-2bn-takeover-by-thoma-bravo-reports\/","title":{"rendered":"Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio"},"content":{"rendered":"

This article was first published following rumors that the acquisition was close. CX Today has now updated it to reflect that the deal has been formally agreed.<\/em><\/p>\n

Thoma Bravo has agreed to acquire Verint in a deal that values the tech provider at $2BN, including debt.<\/p>\n

Upon the deal’s completion, Verint will merge with Calabrio, its workforce engagement management (WEM) rival, which Thoma Bravo owns.<\/p>\n

Also under the private equity firm’s ownership are Aisera and Medallia, which compete with Verint in the\u00a0conversational AI and voice of the customer (VoC) markets, respectively.<\/p>\n

However, there is no suggestion that these CX stalwarts will also be brought into the fold.<\/p>\n

A Verint press release announcing the move contains a quote by an anonymous spokesperson, stating:<\/p>\n

Together, Calabrio and Verint will bring a powerful set of products to accelerate a shared vision: delivering an AI-powered, open CX platform to customers who are focused on driving strong business outcomes in their operations.<\/p><\/blockquote>\n

In bringing these companies together, Thoma Bravo merges two of the “big three” WEM providers, with NiCE being the other.<\/p>\n

Yet, the roll-up could have significant consequences, beyond market consolidation.<\/p>\n

Big Consequences for the Customer Experience Space<\/h2>\n

Many businesses have implemented CX solutions that include Verint modules and integrations on the back-end, whether they know about it or not.<\/p>\n

Third-party vendors selling such solutions should rethink these products, their roadmap, and other conflicts of interest, especially if Thoma Bravo decides to jack up prices.<\/p>\n

Meanwhile, the brand emerging after the Verint-Calabrio merger won’t carry the former’s debt burden. Yet, it will still work with Verint’s install base that includes 85 of the Fortune 100. If it can successfully leverage that, a new\u00a0competitive force may make its mark on the customer experience space.<\/p>\n

Verint picked up this market share after spending decades as the vendor enterprises turn to when their contact center platform lacks advanced functionality in specific areas, like conversational AI and WEM. With its reinvention, the new brand will undoubtedly aim to deepen its ties to these enterprises.<\/p>\n

That objective is a no-brainer as businesses aim for slimmer tech stacks while CCaaS players try to close the gap on Verint\u2019s feature advantage.<\/p>\n

When speculating on an acquisition<\/a> earlier this month, Zeus Kerravala, Principal Analyst at ZK Research<\/strong>, urged Thoma Bravo to commit to this reinvention. He said:<\/p>\n

A private equity takeover would make sense, because this company really needs to reinvent itself before it\u2019s too late. And you can\u2019t easily do that as a publicly traded company.<\/p><\/blockquote>\n

To Kerravala\u2019s point, a private company can plan for longer-term objectives, not quarterly results. As such the new Verint-Calabrio business can build toward a strategy that establishes more meaningful enterprise partnerships.<\/p>\n

Third Time Lucky for Verint?<\/h2>\n

The new Verint-Calabrio marks the third major transformation for Verint over the past three years.<\/p>\n

First, it launched an Open CCaaS platform in 2023.<\/a> Via this platform, contact centers can lay out their service journeys and workflows with Verint before determining their best-placed CCaaS provider.<\/p>\n

The approach leveraged the breadth of Verint\u2019s offering and the expertise of its people. Nevertheless, most buyers still start with CCaaS and pull Verint in.<\/p>\n

As such, Verint struggled to position itself early enough with core contact center decision makers. It remained the vendor in other brands’ ecosystems, not vice versa.<\/p>\n

Since then, Verint has doubled down on its legion of specialized bots<\/a> and started referring to itself as a “CX automation” company.<\/p>\n

However, that hasn\u2019t helped Verint become the core decision-making point within the customer experience ecosystem.<\/p>\n

Amid this difficulty, Verint\u2019s stock price continued to stutter, down by over 37 percent year-to-date.<\/p>\n

The acquisition and rebrand will mark attempt number three at reinvention. However, unless the new Verint-Calabrio can create tighter enterprise bonds, it will likely face the same old struggles.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

This article was first published following rumors that the acquisition was close. CX Today has now updated it to reflect that the deal has been formally agreed. Thoma Bravo has agreed to acquire Verint in a deal that values the tech provider at $2BN, including debt. Upon the deal’s completion, Verint will merge with Calabrio, […]<\/p>\n","protected":false},"author":4063,"featured_media":73153,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[61096],"class_list":["post-73151","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-workforce-engagement-management","tag-ccaas","tag-chatbots","tag-wem","tag-workforce-engagement-management","tag-workforce-management","tag-workforce-optimization","brands_to_track-verint","editorial_type-news","intent-loyalty","target_audience-industry-professional"],"acf":[],"yoast_head":"\nVerint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers Workforce Engagement Management news including CCaaS, Chatbots, WEM, Workforce Engagement Management, Workforce Management, Workforce Optimization and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/workforce-engagement-management\/verint-close-to-2bn-takeover-by-thoma-bravo-reports\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio\" \/>\n<meta property=\"og:description\" content=\"CX Today covers Workforce Engagement Management news including CCaaS, Chatbots, WEM, Workforce Engagement Management, Workforce Management, Workforce Optimization and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/workforce-engagement-management\/verint-close-to-2bn-takeover-by-thoma-bravo-reports\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-08-25T11:18:46+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-29T18:41:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/08\/boardroom-verint-850.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Charlie Mitchell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Charlie Mitchell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/workforce-engagement-management\/verint-close-to-2bn-takeover-by-thoma-bravo-reports\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/workforce-engagement-management\/verint-close-to-2bn-takeover-by-thoma-bravo-reports\/\"},\"author\":{\"name\":\"Charlie Mitchell\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/4deb7a9ecd0b93d7461a492a1b54b8b9\"},\"headline\":\"Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio\",\"datePublished\":\"2025-08-25T11:18:46+00:00\",\"dateModified\":\"2025-08-29T18:41:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/workforce-engagement-management\/verint-close-to-2bn-takeover-by-thoma-bravo-reports\/\"},\"wordCount\":651,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/workforce-engagement-management\/verint-close-to-2bn-takeover-by-thoma-bravo-reports\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/08\/boardroom-verint-850.jpg\",\"keywords\":[\"CCaaS\",\"Chatbots\",\"WEM\",\"Workforce Engagement Management\",\"Workforce Management\",\"Workforce Optimization\"],\"articleSection\":[\"Workforce Engagement Management\"],\"inLanguage\":\"en-GB\",\"copyrightYear\":\"2025\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cxtoday.com\/workforce-engagement-management\/verint-close-to-2bn-takeover-by-thoma-bravo-reports\/\",\"url\":\"https:\/\/www.cxtoday.com\/workforce-engagement-management\/verint-close-to-2bn-takeover-by-thoma-bravo-reports\/\",\"name\":\"Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio - 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