{"id":73193,"date":"2025-08-26T16:51:59","date_gmt":"2025-08-26T15:51:59","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=73193"},"modified":"2025-10-19T10:09:48","modified_gmt":"2025-10-19T09:09:48","slug":"over-a-million-records-stolen-in-latest-crm-breach-after-google-workday-incidents","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/crm\/over-a-million-records-stolen-in-latest-crm-breach-after-google-workday-incidents\/","title":{"rendered":"Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents"},"content":{"rendered":"

Another major Salesforce customer has been targeted in a cyberattack.<\/p>\n

Farmers Insurance, a U.S.-based insurance provider, has been the victim of a significant data breach that has affected 1.1 million customers.<\/p>\n

In an announcement on the company\u2019s website, Farmers Insurance confirmed that in May, an \u201cunauthorized actor\u201d gained access to a third-party database that contained sensitive customer information.<\/p>\n

This included names, addresses, birth dates, driver\u2019s license information, and fragments of Social Security numbers.<\/p>\n

The notification stated:<\/p>\n

After learning of the activity, Farmers immediately launched a comprehensive investigation to determine the nature and scope of the incident and notified appropriate law enforcement authorities.<\/p><\/blockquote>\n

On August 22, the company began informing those affected, disclosing to regulators that 1,111,386 were impacted in total.<\/p>\n

While the insurance firm has not revealed the name of the third-party vendor that was targeted, Bleeping Computer is reporting that it was Salesforce.<\/p>\n

Indeed, Farmers Insurance is the latest in a growing list of high-profile Salesforce customers that are believed to have been attacked by the ShinyHunters in association with Scattered Spider, a pair of cybercrime groups that frequently collaborate to infiltrate and extort organizations.<\/p>\n

In a statement released to Bleeping Computer, ShinyHunters claimed responsibility for the Farmers breach, claiming that \u201cShinyHunters and Scattered Spider are one and the same.<\/p>\n

\u201cThey [Scattered Spider] provide us with initial access, and we conduct the dump and exfiltration of the Salesforce CRM instances. Just like we did with Snowflake.\u201d<\/p>\n

The latest attack follows a similar incident from earlier this month, in which the same group of hackers managed to access over 2.5 million customer data records from a Google corporate database run by Salesforce<\/a>.<\/p>\n

Although it has not been officially confirmed, there are strong suggestions that the third-party CRM system that was targeted in the recent Workday breach was also run by Salesforce.<\/p>\n

It appears that ShinyHunters has made a concerted effort to target Salesforce users in recent months.<\/p>\n

As well as Google and Workday, the campaign has also impacted the likes of Qantas, Allianz Life, and Adidas.<\/p>\n

In order to infiltrate Salesforce\u2019s systems, the attackers utilize social engineering, a scam that involves tricking staff into approving a rogue OAuth app that opens the door to Salesforce data.<\/p>\n

From there, customer records can be queried and siphoned out. Given the sheer volume of sensitive data they hold, CRM systems are a very popular target for this type of attack.<\/p>\n

How Businesses Can Defend Against CRM Breaches<\/h2>\n

The Farmers Insurance breach underlines the uncomfortable truth that even the most trusted enterprise systems are only as strong as the people and processes around them.<\/p>\n

Social engineering, rather than a technical exploit, was once again the attackers\u2019 weapon of choice.<\/p>\n

In a LinkedIn post<\/a>, Cybersecurity professional Glenn Haggard<\/strong> explained that the Farmers Insurance breach \u201cserves as a stark reminder that your supply chain constitutes a significant part of your vulnerability to cyber attacks.<\/p>\n

Increasingly, threat actors target vulnerabilities in vendor systems.<\/p><\/blockquote>\n

With organizations more dependent on sprawling SaaS platforms and vendor ecosystems than ever, that risk surface is only widening.<\/p>\n

Robust vetting is no longer enough; companies need ongoing scrutiny of how third-party connections are secured and monitored.<\/p>\n

The scale of the Farmers breach also struck a chord with Richard Chetory<\/strong>, Cybersecurity Strategy and Business Growth Leader at CGI<\/strong>, who highlighted the broader implications<\/a>:<\/p>\n

\u201cIf sharing vendors\/CRM integrations, request confirmation of isolation, token rotation, and IP allowlists; review data minimization.\u201d<\/p>\n

He also advised organizations to \u201cmonitor for fraud on affected datasets; prepare comms\/FAQ and regulator notifications where applicable.\u201d<\/p>\n

CRMs hold enormous volumes of sensitive data, making them prime targets for groups like ShinyHunters.<\/p>\n

That reality demands more than baseline compliance; it calls for constant vigilance.<\/p>\n

While this may feel like something of an uphill battle, practical steps do exist.<\/p>\n

Tom Infante<\/strong>, Director of Consulting Insurance (Technology & Managed Services) for CGI<\/strong>, emphasized the importance of proactive security measures in a LinkedIn post<\/a>, writing:<\/p>\n

\u201cVendor Risk Management is Non-Negotiable \u2192 You\u2019re only as secure as your weakest partner.<\/p>\n

\u201cZero-Trust Security Models need to become the standard, not the exception. Incident Response Readiness is critical \u2014 speed of detection and transparency are now brand differentiators.\u201d<\/p>\n

Because attackers are exploiting people, not just systems, security awareness has to be treated as an ongoing discipline.<\/p>\n

Ultimately, the lesson is straightforward but uncomfortable: the technology itself can be resilient, but the processes and people around it are where attackers strike.<\/p>\n

Closing those gaps is now essential if businesses are to protect both their data and their customers\u2019 trust.<\/p>\n","protected":false},"excerpt":{"rendered":"

Another major Salesforce customer has been targeted in a cyberattack. Farmers Insurance, a U.S.-based insurance provider, has been the victim of a significant data breach that has affected 1.1 million customers. In an announcement on the company\u2019s website, Farmers Insurance confirmed that in May, an \u201cunauthorized actor\u201d gained access to a third-party database that contained […]<\/p>\n","protected":false},"author":4983,"featured_media":73194,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[61014,62063,62065],"class_list":["post-73193","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm","category-marketing-sales-technology","category-security-privacy-compliance","tag-crm","tag-security-and-compliance","brands_to_track-salesforce","editorial_type-news","intent-loyalty","target_audience-dual"],"acf":[],"yoast_head":"\nOver a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers CRM & Customer Data Management news including CRM, Security and Compliance and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/crm\/over-a-million-records-stolen-in-latest-crm-breach-after-google-workday-incidents\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents\" \/>\n<meta property=\"og:description\" content=\"CX Today covers CRM & Customer Data Management news including CRM, Security and Compliance and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/crm\/over-a-million-records-stolen-in-latest-crm-breach-after-google-workday-incidents\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-08-26T15:51:59+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-19T09:09:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/08\/farmers-insurance-NEW.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Rhys Fisher\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rhys Fisher\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/crm\/over-a-million-records-stolen-in-latest-crm-breach-after-google-workday-incidents\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/crm\/over-a-million-records-stolen-in-latest-crm-breach-after-google-workday-incidents\/\"},\"author\":{\"name\":\"Rhys Fisher\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/8658137cddc02e8aa6da2b92ccf4a044\"},\"headline\":\"Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents\",\"datePublished\":\"2025-08-26T15:51:59+00:00\",\"dateModified\":\"2025-10-19T09:09:48+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/crm\/over-a-million-records-stolen-in-latest-crm-breach-after-google-workday-incidents\/\"},\"wordCount\":763,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/crm\/over-a-million-records-stolen-in-latest-crm-breach-after-google-workday-incidents\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/08\/farmers-insurance-NEW.jpg\",\"keywords\":[\"CRM\",\"Security and Compliance\"],\"articleSection\":[\"CRM & Customer Data Management\",\"Marketing & Sales Technology\",\"Security, Privacy & Compliance\"],\"inLanguage\":\"en-GB\",\"copyrightYear\":\"2025\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cxtoday.com\/crm\/over-a-million-records-stolen-in-latest-crm-breach-after-google-workday-incidents\/\",\"url\":\"https:\/\/www.cxtoday.com\/crm\/over-a-million-records-stolen-in-latest-crm-breach-after-google-workday-incidents\/\",\"name\":\"Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents - 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