{"id":73464,"date":"2025-09-03T11:03:35","date_gmt":"2025-09-03T10:03:35","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=73464"},"modified":"2025-10-19T09:14:30","modified_gmt":"2025-10-19T08:14:30","slug":"ai-that-actually-works-lessons-from-two-contact-centers-winning-with-tech-voiso","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/contact-center\/ai-that-actually-works-lessons-from-two-contact-centers-winning-with-tech-voiso\/","title":{"rendered":"AI That Actually Works: Lessons from Two Contact Centers Winning with Tech"},"content":{"rendered":"

In theory, the contact center technology stack has never been richer.\u00a0<\/span>\u00a0<\/span><\/p>\n

In practice, many leaders are realizing it\u2019s also never been heavier.\u00a0<\/span>\u00a0<\/span><\/p>\n

Every new app promises sharper insights or faster workflows, but too often the result is more dashboards and more headaches.\u00a0<\/span>\u00a0<\/span><\/p>\n

Agents hop between tabs, managers drown in metrics, and yet somehow, nobody has the full picture.\u00a0<\/span>\u00a0<\/span><\/p>\n

The fallout is familiar: rep inefficiency, lead drop-off, and coaching gaps that no amount of raw data seems to fix.\u00a0<\/span>\u00a0<\/span><\/p>\n

As <\/span>Muayad Al Kayyali<\/span><\/b>, <\/span>Sales Manager at Voiso<\/span><\/b>, put it:\u00a0<\/span>\u00a0<\/span><\/p>\n

\u201cBusinesses should prioritize surfacing data that drives action and leave out the vanity metrics that don\u2019t impact decisions.\u201d\u00a0<\/span><\/p><\/blockquote>\n

For decision-makers, outcomes, not just capabilities, are what move the needle.\u00a0<\/span>\u00a0<\/span><\/p>\n

Why \u2018Smarter, Not Shinier\u2019 Tech Makes a Difference<\/span><\/b>\u00a0<\/span>\u00a0<\/span><\/h2>\n

The AI hype cycle shows no sign of slowing, but not every vendor is chasing the same headline features.\u00a0<\/span>\u00a0<\/span><\/p>\n

Some are quietly winning by doing something far less flashy: making the right tools fit.\u00a0<\/span>\u00a0<\/span><\/p>\n

Instead of forcing a complete overhaul, they build capabilities that plug into what\u2019s already there, simplify decision-making, and start delivering gains without the marathon rollout.\u00a0<\/span>\u00a0<\/span><\/p>\n

Voiso, an AI-powered contact center platform, is built in this vein.\u00a0\u00a0<\/span>\u00a0<\/span><\/p>\n

The company prioritizes intelligent call routing and live performance insights, real-time metrics that, in Al Kayyali\u2019s words, are designed to \u201celiminate waste.\u201d\u00a0<\/span>\u00a0<\/span><\/p>\n

\u201cIn the contact center, speed and clarity aren\u2019t just nice-to-haves; they\u2019re revenue drivers and experience differentiators.\u201d\u00a0<\/span><\/p><\/blockquote>\n

This is more than words and theory from Al Kayyali; Realtree Properties and RideNow are real-life examples \u2013 and the numbers speak for themselves.\u00a0<\/span>\u00a0<\/span><\/p>\n

Case Study 1 \u2013 Realtree Properties: Scaling Without Hiring<\/span><\/b>\u00a0<\/span>\u00a0<\/span><\/h2>\n

Realtree had a problem most sales teams would love to have: more leads than its reps could comfortably handle.\u00a0<\/span>\u00a0<\/span><\/p>\n

The challenge was doing something about it without adding a single new hire.\u00a0<\/span>\u00a0<\/span><\/p>\n

With Voiso\u2019s AI dialer and stripped-back reporting, the team managed to achieve:\u00a0<\/span>\u00a0<\/span><\/p>\n