{"id":73548,"date":"2025-09-03T14:20:35","date_gmt":"2025-09-03T13:20:35","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=73548"},"modified":"2025-10-19T10:09:42","modified_gmt":"2025-10-19T09:09:42","slug":"the-latest-on-thoma-bravo-rolling-up-verint-salesforces-acquisition-streak-more","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/tv\/the-latest-on-thoma-bravo-rolling-up-verint-salesforces-acquisition-streak-more\/","title":{"rendered":"The Latest on Thoma Bravo Rolling Up Verint, Salesforce&#8217;s Acquisition Streak, &#038; More"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"CX Today, The Latest on Salesforce &amp; ServiceNow\" src=\"https:\/\/www.buzzsprout.com\/1557728\/episodes\/17629875-the-latest-on-salesforce-servicenow-s-1-5bn-genesys-investment-nice-cognigy-five9-s-departures?client_source=small_player&amp;iframe=true\" width=\"100%\" height=\"73\" frameborder=\"0\" scrolling=\"no\" data-mce-fragment=\"1\"><\/iframe><\/p>\n<p>CX Today&#8217;s Charlie Mitchell hosts a panel discussing trending news from across the customer experience space.<\/p>\n<p>Five prominent CX analysts join the panel to run through each story.<\/p>\n<p>This month, those analysts include:<\/p>\n<ul>\n<li><strong>Zeus Kerravala, Principal Analyst at ZK Research<\/strong><\/li>\n<li><strong>Liz Miller, VP &amp; Principal Analyst at Constellation Research<\/strong><\/li>\n<li><strong>Shelly Kramer, President &amp; CEO at Kramer &amp; Company<\/strong><\/li>\n<li><strong>Justin Robbins, Founder &amp; Principal Analyst at Metric Sherpa<\/strong><\/li>\n<li><strong>Tim Banting, Head of Research &amp; Business Intelligence at Techtelligence<\/strong><\/li>\n<\/ul>\n<p>During the discussion, they touch upon the following news stories:<\/p>\n<h2>Thomas Bravo to Acquire Verint &amp; Merge It with Calabrio<\/h2>\n<p>Verint is set to be acquired by Thoma Bravo in a deal that values the tech provider at $2BN, including debt. Once the deal goes through, Verint will merge with Calabrio. This could have significant industry consequences. Our analysts share their hot takes.<\/p>\n<h2>\ufe0f Salesforce to Snap Up Bluebirds, Waii, &amp; Regrello \ufe0f<\/h2>\n<p>Salesforce, which recently made three acquisitions in three weeks. These include:<\/p>\n<p>Bluebirds &#8211; A presales prospecting platform provider.<br \/>\nWaii &#8211; A natural language-to-SQL platform provider.<br \/>\nRegrello &#8211; An AI-powered collaboration system for supply chain and operations.<\/p>\n<p>But what&#8217;s with all the spending, and which acquisition stands out? Our analysts share their thoughts.<\/p>\n<h2>A Proposed New Bill Aims to Mandate Human Customer Service<\/h2>\n<p>A proposed new bipartisan bill aims to require contact center agents to immediately disclose their location and\/or whether they\u2019re AI. It&#8217;s called the &#8220;Keep Call Centers in America Act of 2025&#8221;. Our analysts break it down.<\/p>\n<p>Thanks for watching. If you&#8217;d like more like this, don&#8217;t forget to <a href=\"https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA\" target=\"_blank\" rel=\"noopener\">SUBSCRIBE<\/a> to our channel.<\/p>\n<p>You can also join in the conversation on our <a href=\"https:\/\/twitter.com\/cxtodaynews\" target=\"_blank\" rel=\"noopener\">X<\/a> and <a href=\"https:\/\/www.linkedin.com\/company\/cxtoday\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a> pages.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>CX Today&#8217;s Charlie Mitchell hosts a panel discussing trending news from across the customer experience space. Five prominent CX analysts join the panel to run through each story. This month, those analysts include: Zeus Kerravala, Principal Analyst at ZK Research Liz Miller, VP &amp; Principal Analyst at Constellation Research Shelly Kramer, President &amp; CEO at [&hellip;]<\/p>\n","protected":false},"author":4063,"featured_media":73579,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[60908,62063],"class_list":["post-73548","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-tv","category-marketing-sales-technology","tag-mergers-and-acquisitions","tag-video","tag-workforce-optimization","post_format-post-format-video","brands_to_track-bluebirds","brands_to_track-regrello","brands_to_track-salesforce","brands_to_track-thoma-bravo","brands_to_track-waii","editorial_type-news","intent-discovery","target_audience-dual"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - 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