{"id":73668,"date":"2025-09-08T15:31:54","date_gmt":"2025-09-08T14:31:54","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=73668"},"modified":"2025-10-19T09:14:26","modified_gmt":"2025-10-19T08:14:26","slug":"nice-closes-cognigy-acquisition-to-redefine-the-future-of-cx","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/contact-center\/nice-closes-cognigy-acquisition-to-redefine-the-future-of-cx\/","title":{"rendered":"NiCE Closes Cognigy Acquisition to \u201cRedefine the Future\u201d of CX"},"content":{"rendered":"<p><span data-contrast=\"auto\">NiCE has completed its $955MN acquisition of enterprise conversational and agentic AI provider Cognigy.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The deal, <\/span><a href=\"https:\/\/www.cxtoday.com\/contact-center\/nice-to-acquire-cognigy-wants-to-set-a-new-standard-for-ai-in-customer-experience\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">announced in July<\/span><\/a><span data-contrast=\"auto\">, promised to bring Cognigy\u2019s AI solutions to NiCE\u2019s deep contact center install base, which includes 25,000 businesses worldwide. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Now, NiCE has received all the required regulatory approvals to make that promise a reality.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">It\u2019ll start by incorporating Cognigy&#8217;s AI solutions into its unified CXone Mpower platform, while continuing to offer Cognigy as a standalone product. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">In turn, Cognigy\u2019s offering will be enhanced by NiCE\u2019s purpose-built AI models that are informed by its long experience in the contact center space.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">With the acquisition, NiCE also aims to help organizations quickly scale their adoption of agentic AI and develop more expansive contact resolution flows, which spread across the front, middle, and back office. That aligns with its long-term vision and partnerships established earlier this year <\/span><a href=\"https:\/\/www.cxtoday.com\/conversational-ai\/nice-ceo-were-not-just-partners-were-co-building-with-aws-servicenow-snowflake-nice\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">with the likes of AWS, Salesforce, and Snowflake<\/span><\/a><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Cognigy is already helping some of the world\u2019s biggest brands establish and automate these long-tail resolution flows, working with Adidas, Lufthansa, Toyota, and many others. \u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">By pulling in that knowledge and tech, <strong>Scott Russell, CEO of NiCE<\/strong>, hopes to help &#8220;redefine the future&#8221; of customer experience. He added:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<blockquote><p><span data-contrast=\"auto\">We are accelerating AI adoption and value realization for global enterprises by delivering one of the industry\u2019s most powerful and comprehensive customer experience platforms leveraging CX models and agentic and human agents powered by decades of CX purpose-built data and insights.<\/span><\/p><\/blockquote>\n<p><span data-contrast=\"auto\">Back to Cognigy. It\u2019s a company that has grown quickly, with its revenues reportedly doubling in 2024 from the previous year. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Since then, these revenues have likely climbed much higher, as Cognigy proved one of the first enterprise technology vendors to introduce AI agents, making them available in January 2025.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Notably, in implementing these AI agents across various contact centers, Cognigy has leaned on partnerships with NiCE\u2019s long-term rivals, including Genesys and Avaya. That may have raised some tricky questions. <\/span><span data-contrast=\"auto\">Yet, as NiCE will keep Cognigy operating independently, these relationships are safe, and <\/span><b><span data-contrast=\"auto\">Philipp Heltewig, Co-Founder &amp; former CEO of Cognigy, <\/span><\/b><span data-contrast=\"auto\">hopes to grow even further. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<blockquote><p><span data-contrast=\"auto\">With NiCE, we\u2019re expanding our reach and joining forces with the leader in cloud CX to redefine what\u2019s possible, all while continuing to serve our customers as a trusted partner for innovation, speed, and enterprise-grade AI.<\/span><\/p><\/blockquote>\n<p><span data-contrast=\"auto\">The enterprise-grade AI includes the ability for brands to create AI agents in a no-flow, prompt-based style that allows businesses to balance &#8220;fully agentic&#8221; processes with a process-driven approach. That enables a hybrid approach to AI agents that, interestingly, aligns closely with <\/span><a href=\"https:\/\/www.cxtoday.com\/contact-center\/nice-unveils-an-industry-first-orchestration-solution-for-customer-service\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">the vision behind NiCE\u2019s <\/span><span data-contrast=\"none\">CXone Mpower Orchestrator<\/span><\/a><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">In this sense, it\u2019s a thoughtful acquisition, and <strong>Zeus Kerravala, Principal Analyst at ZK Research<\/strong>, voiced his approval. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">&#8220;Acquiring Cognigy demonstrates why NiCE remains the class of the contact center industry,&#8221; he said.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<blockquote><p><span data-contrast=\"auto\">For the past decade, NiCE has understood that CX is more than CCaaS and has added fraud management, orchestration capabilities, and more.<\/span><\/p><\/blockquote>\n<p><span data-contrast=\"auto\">&#8220;Cognigy adds conversational AI agentic agents to the NiCE portfolio, enabling its customers to seamlessly add that capability to an already market-leading set of capabilities,&#8221; he concluded<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>NiCE has completed its $955MN acquisition of enterprise conversational and agentic AI provider Cognigy.\u00a0 The deal, announced in July, promised to bring Cognigy\u2019s AI solutions to NiCE\u2019s deep contact center install base, which includes 25,000 businesses worldwide. \u00a0 Now, NiCE has received all the required regulatory approvals to make that promise a reality.\u00a0\u00a0 It\u2019ll start [&hellip;]<\/p>\n","protected":false},"author":11074,"featured_media":73670,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[11850,61016],"class_list":["post-73668","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center","category-customer-analytics-intelligence","tag-agentic-ai","tag-agentic-ai-in-customer-service","tag-ai-agents","tag-autonomous-agents","tag-ccaas","tag-chatbots","tag-virtual-agent","brands_to_track-cognigy","brands_to_track-nice","editorial_type-news","intent-loyalty","target_audience-dual"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>NiCE Closes Cognigy Acquisition to \u201cRedefine the Future\u201d of CX - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers Contact Center &amp; Omnichannel\u200b news including Agentic AI, Agentic AI in Customer Service\u200b, AI Agents, Autonomous Agents, CCaaS, Chatbots, Virtual Agent and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/contact-center\/nice-closes-cognigy-acquisition-to-redefine-the-future-of-cx\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NiCE Closes Cognigy Acquisition to \u201cRedefine the Future\u201d of CX\" \/>\n<meta property=\"og:description\" content=\"CX Today covers Contact Center &amp; Omnichannel\u200b news including Agentic AI, Agentic AI in Customer Service\u200b, AI Agents, Autonomous Agents, CCaaS, Chatbots, Virtual Agent and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/contact-center\/nice-closes-cognigy-acquisition-to-redefine-the-future-of-cx\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-09-08T14:31:54+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-19T08:14:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/09\/emerge-from-steps-850.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Nicole Willing\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nicole Willing\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/nice-closes-cognigy-acquisition-to-redefine-the-future-of-cx\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/nice-closes-cognigy-acquisition-to-redefine-the-future-of-cx\/\"},\"author\":{\"name\":\"Nicole Willing\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/8e1bd49fc15db705ae5c169d08ebe3cc\"},\"headline\":\"NiCE Closes Cognigy Acquisition to \u201cRedefine the Future\u201d of CX\",\"datePublished\":\"2025-09-08T14:31:54+00:00\",\"dateModified\":\"2025-10-19T08:14:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/nice-closes-cognigy-acquisition-to-redefine-the-future-of-cx\/\"},\"wordCount\":533,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/nice-closes-cognigy-acquisition-to-redefine-the-future-of-cx\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/09\/emerge-from-steps-850.jpg\",\"keywords\":[\"Agentic AI\",\"Agentic AI in Customer Service\u200b\",\"AI Agents\",\"Autonomous Agents\",\"CCaaS\",\"Chatbots\",\"Virtual Agent\"],\"articleSection\":[\"Contact Center &amp; Omnichannel\u200b\",\"Customer Analytics &amp; Intelligence\"],\"inLanguage\":\"en-GB\",\"copyrightYear\":\"2025\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/nice-closes-cognigy-acquisition-to-redefine-the-future-of-cx\/\",\"url\":\"https:\/\/www.cxtoday.com\/contact-center\/nice-closes-cognigy-acquisition-to-redefine-the-future-of-cx\/\",\"name\":\"NiCE Closes Cognigy Acquisition to \u201cRedefine the Future\u201d of CX - CX Today\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/nice-closes-cognigy-acquisition-to-redefine-the-future-of-cx\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/nice-closes-cognigy-acquisition-to-redefine-the-future-of-cx\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/09\/emerge-from-steps-850.jpg\",\"datePublished\":\"2025-09-08T14:31:54+00:00\",\"dateModified\":\"2025-10-19T08:14:26+00:00\",\"description\":\"CX Today covers Contact Center &amp; Omnichannel\u200b news including Agentic AI, Agentic AI in Customer Service\u200b, AI Agents, Autonomous Agents, CCaaS, Chatbots, Virtual Agent and more.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/nice-closes-cognigy-acquisition-to-redefine-the-future-of-cx\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.cxtoday.com\/contact-center\/nice-closes-cognigy-acquisition-to-redefine-the-future-of-cx\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/nice-closes-cognigy-acquisition-to-redefine-the-future-of-cx\/#primaryimage\",\"url\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/09\/emerge-from-steps-850.jpg\",\"contentUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/09\/emerge-from-steps-850.jpg\",\"width\":850,\"height\":425,\"caption\":\"NiCE Closes Its Cognigy Acquisition to \u201cRedefine the Future\u201d of CX\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/nice-closes-cognigy-acquisition-to-redefine-the-future-of-cx\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.cxtoday.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Contact Center &amp; Omnichannel\u200b\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.cxtoday.com\/#website\",\"url\":\"https:\/\/www.cxtoday.com\/\",\"name\":\"CX Today\",\"description\":\"Customer Experience Technology News\",\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.cxtoday.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.cxtoday.com\/#organization\",\"name\":\"CX Today\",\"url\":\"https:\/\/www.cxtoday.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png\",\"contentUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png\",\"width\":2606,\"height\":1154,\"caption\":\"CX Today\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/CXTodayNews\/\",\"https:\/\/x.com\/cxtodaynews\",\"https:\/\/www.linkedin.com\/company\/69192959\/\",\"https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/8e1bd49fc15db705ae5c169d08ebe3cc\",\"name\":\"Nicole Willing\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/5f0a6caa39ad8b38b6b329e6edd0fb162be6bd696067957e094e1757f8673c5c?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/5f0a6caa39ad8b38b6b329e6edd0fb162be6bd696067957e094e1757f8673c5c?s=96&d=mm&r=g\",\"caption\":\"Nicole Willing\"},\"description\":\"Nicole Willing is B2B journalist with expertise spanning the technology and financial industries. For more than 20 years, she has reported extensively on the key issues affecting business operations and supply chains, and she has developed a keen interest in how emerging technologies like AI are reshaping the way enterprises work. She has a passion for translating complex innovations into engaging stories that inform business decision-makers and inspire new ideas.\",\"url\":\"https:\/\/www.cxtoday.com\/author\/nicole-willingcxtoday-com\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"NiCE Closes Cognigy Acquisition to \u201cRedefine the Future\u201d of CX - CX Today","description":"CX Today covers Contact Center &amp; Omnichannel\u200b news including Agentic AI, Agentic AI in Customer Service\u200b, AI Agents, Autonomous Agents, CCaaS, Chatbots, Virtual Agent and more.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.cxtoday.com\/contact-center\/nice-closes-cognigy-acquisition-to-redefine-the-future-of-cx\/","og_locale":"en_GB","og_type":"article","og_title":"NiCE Closes Cognigy Acquisition to \u201cRedefine the Future\u201d of CX","og_description":"CX Today covers Contact Center &amp; Omnichannel\u200b news including Agentic AI, Agentic AI in Customer Service\u200b, AI Agents, Autonomous Agents, CCaaS, Chatbots, Virtual Agent and more.","og_url":"https:\/\/www.cxtoday.com\/contact-center\/nice-closes-cognigy-acquisition-to-redefine-the-future-of-cx\/","og_site_name":"CX Today","article_publisher":"https:\/\/www.facebook.com\/CXTodayNews\/","article_published_time":"2025-09-08T14:31:54+00:00","article_modified_time":"2025-10-19T08:14:26+00:00","og_image":[{"width":850,"height":425,"url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/09\/emerge-from-steps-850.jpg","type":"image\/jpeg"}],"author":"Nicole Willing","twitter_card":"summary_large_image","twitter_creator":"@cxtodaynews","twitter_site":"@cxtodaynews","twitter_misc":{"Written by":"Nicole Willing","Estimated reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.cxtoday.com\/contact-center\/nice-closes-cognigy-acquisition-to-redefine-the-future-of-cx\/#article","isPartOf":{"@id":"https:\/\/www.cxtoday.com\/contact-center\/nice-closes-cognigy-acquisition-to-redefine-the-future-of-cx\/"},"author":{"name":"Nicole Willing","@id":"https:\/\/www.cxtoday.com\/#\/schema\/person\/8e1bd49fc15db705ae5c169d08ebe3cc"},"headline":"NiCE Closes Cognigy Acquisition to \u201cRedefine the Future\u201d of CX","datePublished":"2025-09-08T14:31:54+00:00","dateModified":"2025-10-19T08:14:26+00:00","mainEntityOfPage":{"@id":"https:\/\/www.cxtoday.com\/contact-center\/nice-closes-cognigy-acquisition-to-redefine-the-future-of-cx\/"},"wordCount":533,"publisher":{"@id":"https:\/\/www.cxtoday.com\/#organization"},"image":{"@id":"https:\/\/www.cxtoday.com\/contact-center\/nice-closes-cognigy-acquisition-to-redefine-the-future-of-cx\/#primaryimage"},"thumbnailUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/09\/emerge-from-steps-850.jpg","keywords":["Agentic AI","Agentic AI in Customer Service\u200b","AI Agents","Autonomous Agents","CCaaS","Chatbots","Virtual Agent"],"articleSection":["Contact Center &amp; Omnichannel\u200b","Customer Analytics &amp; Intelligence"],"inLanguage":"en-GB","copyrightYear":"2025","copyrightHolder":{"@id":"https:\/\/www.cxtoday.com\/#organization"}},{"@type":"WebPage","@id":"https:\/\/www.cxtoday.com\/contact-center\/nice-closes-cognigy-acquisition-to-redefine-the-future-of-cx\/","url":"https:\/\/www.cxtoday.com\/contact-center\/nice-closes-cognigy-acquisition-to-redefine-the-future-of-cx\/","name":"NiCE Closes Cognigy Acquisition to \u201cRedefine the Future\u201d of CX - CX Today","isPartOf":{"@id":"https:\/\/www.cxtoday.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.cxtoday.com\/contact-center\/nice-closes-cognigy-acquisition-to-redefine-the-future-of-cx\/#primaryimage"},"image":{"@id":"https:\/\/www.cxtoday.com\/contact-center\/nice-closes-cognigy-acquisition-to-redefine-the-future-of-cx\/#primaryimage"},"thumbnailUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/09\/emerge-from-steps-850.jpg","datePublished":"2025-09-08T14:31:54+00:00","dateModified":"2025-10-19T08:14:26+00:00","description":"CX Today covers Contact Center &amp; Omnichannel\u200b news including Agentic AI, Agentic AI in Customer Service\u200b, AI Agents, Autonomous Agents, CCaaS, Chatbots, Virtual Agent and more.","breadcrumb":{"@id":"https:\/\/www.cxtoday.com\/contact-center\/nice-closes-cognigy-acquisition-to-redefine-the-future-of-cx\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.cxtoday.com\/contact-center\/nice-closes-cognigy-acquisition-to-redefine-the-future-of-cx\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.cxtoday.com\/contact-center\/nice-closes-cognigy-acquisition-to-redefine-the-future-of-cx\/#primaryimage","url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/09\/emerge-from-steps-850.jpg","contentUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/09\/emerge-from-steps-850.jpg","width":850,"height":425,"caption":"NiCE Closes Its Cognigy Acquisition to \u201cRedefine the Future\u201d of CX"},{"@type":"BreadcrumbList","@id":"https:\/\/www.cxtoday.com\/contact-center\/nice-closes-cognigy-acquisition-to-redefine-the-future-of-cx\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.cxtoday.com\/"},{"@type":"ListItem","position":2,"name":"Contact Center &amp; Omnichannel\u200b"}]},{"@type":"WebSite","@id":"https:\/\/www.cxtoday.com\/#website","url":"https:\/\/www.cxtoday.com\/","name":"CX Today","description":"Customer Experience Technology News","publisher":{"@id":"https:\/\/www.cxtoday.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.cxtoday.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.cxtoday.com\/#organization","name":"CX Today","url":"https:\/\/www.cxtoday.com\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png","contentUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png","width":2606,"height":1154,"caption":"CX Today"},"image":{"@id":"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/CXTodayNews\/","https:\/\/x.com\/cxtodaynews","https:\/\/www.linkedin.com\/company\/69192959\/","https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA"]},{"@type":"Person","@id":"https:\/\/www.cxtoday.com\/#\/schema\/person\/8e1bd49fc15db705ae5c169d08ebe3cc","name":"Nicole Willing","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.cxtoday.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/5f0a6caa39ad8b38b6b329e6edd0fb162be6bd696067957e094e1757f8673c5c?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/5f0a6caa39ad8b38b6b329e6edd0fb162be6bd696067957e094e1757f8673c5c?s=96&d=mm&r=g","caption":"Nicole Willing"},"description":"Nicole Willing is B2B journalist with expertise spanning the technology and financial industries. For more than 20 years, she has reported extensively on the key issues affecting business operations and supply chains, and she has developed a keen interest in how emerging technologies like AI are reshaping the way enterprises work. She has a passion for translating complex innovations into engaging stories that inform business decision-makers and inspire new ideas.","url":"https:\/\/www.cxtoday.com\/author\/nicole-willingcxtoday-com\/"}]}},"_links":{"self":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts\/73668","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/users\/11074"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/comments?post=73668"}],"version-history":[{"count":3,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts\/73668\/revisions"}],"predecessor-version":[{"id":73797,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts\/73668\/revisions\/73797"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/media\/73670"}],"wp:attachment":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/media?parent=73668"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/categories?post=73668"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}