{"id":73815,"date":"2025-09-10T14:30:09","date_gmt":"2025-09-10T13:30:09","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=73815"},"modified":"2025-09-30T17:01:12","modified_gmt":"2025-09-30T16:01:12","slug":"deadpool-meets-contact-center-ryan-reynolds-joins-cisco-webexone-to-talk-ai-and-experience","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/event-news\/deadpool-meets-contact-center-ryan-reynolds-joins-cisco-webexone-to-talk-ai-and-experience\/","title":{"rendered":"Deadpool Meets Contact Center &#8211; Ryan Reynolds Joins Cisco\u2019s WebexOne to Talk AI and Experience"},"content":{"rendered":"<p>As any CX leader knows, the gap between AI promises and real-world outcomes can feel vast. That\u2019s why <strong>WebexOne 2025<\/strong> \u2014 Cisco\u2019s flagship AI and collaboration showcase \u2014 feels different. If you\u2019re a CX professional tired of \u201chype without substance\u201d and eager for technology that drives measurable improvements in <strong>customer journeys and agent performance<\/strong>, San Diego is the place to be this September.<\/p>\n<h2>When Hollywood Meets CX<\/h2>\n<p>Acclaimed actor (Deadpool), entrepreneur (Mint Mobile, Wrexham AFC), and creative powerhouse <strong>Ryan Reynolds<\/strong> will close the event, sharing his perspective on <strong>storytelling, leadership, and innovation<\/strong>. Pairing Hollywood creativity with Cisco\u2019s AI-first CX strategy gives this year\u2019s WebexOne a unique edge: it\u2019s about building meaningful connections in both business and life.<\/p>\n<p><a href=\"https:\/\/www.webexone.com\/speakers.html\" target=\"_blank\" rel=\"noopener\">View all speakers here<\/a><\/p>\n<p>Running September 28\u2013October 1 at the Marriott Marquis San Diego Marina, WebexOne isn\u2019t just about product launches. It\u2019s about bridging <strong>cutting-edge AI capabilities<\/strong> with the <strong>human challenges of delivering great customer experiences.<\/strong><\/p>\n<h2>Customer Experience Revolution: From Reactive to Predictive<\/h2>\n<p>The <strong>Webex Contact Center<\/strong> continues its evolution into a full <strong>experience hub<\/strong>. Key updates expected at WebexOne include:<\/p>\n<ul>\n<li><strong>AI-driven automation and orchestration<\/strong> \u2192 proactive journeys that anticipate customer needs.<\/li>\n<li><strong>Epic EHR integration<\/strong> \u2192 empowering healthcare providers to manage patient interactions more seamlessly.<\/li>\n<li><strong>Real-time sentiment analysis<\/strong> \u2192 giving supervisors visibility to step in before an interaction goes south.<\/li>\n<li><strong>AI-powered agent assistance<\/strong> \u2192 delivering contextual insights, summaries, and suggested responses to reduce handle times.<\/li>\n<\/ul>\n<p>Imagine a patient call where appointment conflicts are automatically resolved before an agent answers, or a retail customer escalated with full purchase history, sentiment score, and pre-configured solutions. This is no longer theoretical \u2014 it\u2019s technology coming to market.<\/p>\n<h2>Beyond Chatbots: Agentic AI in Action<\/h2>\n<p>Cisco is moving past the passive chatbot era. The <strong>Webex AI Agent<\/strong> and <strong>Cisco AI Assistant<\/strong> bring agentic AI to CX, meaning the system doesn\u2019t just reply \u2014 it acts. From creating CRM records to resolving simple requests instantly, AI is becoming a <strong>24\/7 frontline<\/strong> for customer engagement.<\/p>\n<p>For CX leaders balancing rising expectations with tighter budgets, this could be transformative: higher satisfaction scores, faster resolutions, and lower operational costs.<\/p>\n<h2>Why CX Leaders Should Pay Attention<\/h2>\n<ol>\n<li><strong>Predictive power:<\/strong> Anticipate issues before they escalate.<\/li>\n<li><strong>Efficiency at scale:<\/strong> Lower costs through self-service and AI-driven automation.<\/li>\n<li><strong>Agent empowerment:<\/strong> Reduce burnout with real-time support and intelligent task handling.<\/li>\n<li><strong>Vertical-ready solutions:<\/strong> Healthcare, finance, retail, and government examples will be front and centre.<\/li>\n<\/ol>\n<h2>Learning That Matters<\/h2>\n<p>More than <strong>200 hours of training, 82 classes and labs, and 100+ breakout sessions<\/strong> will run at WebexOne. CX professionals will get hands-on with <strong>AI orchestration tools, agent assist features, and customer journey automation frameworks<\/strong>. This makes WebexOne a rare chance to combine product updates with professional development.<\/p>\n<h2>Don\u2019t Miss It<\/h2>\n<p>Ryan Reynolds\u2019 keynote may grab headlines, but the real story at WebexOne 2025 is Cisco\u2019s <strong>reinvention of customer experience with AI<\/strong>. For CX leaders ready to move past hype and into impact, this event offers a blueprint for the future.<\/p>\n<p><strong>Explore the full agenda or register now at <\/strong><a href=\"https:\/\/www.webexone.com\/\" target=\"_blank\" rel=\"noopener\"><strong>www.webexone.com<\/strong><\/a><\/p>\n<p>Stay tuned to <strong>CX Today<\/strong> for live coverage, insights, and interviews from San Diego.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As any CX leader knows, the gap between AI promises and real-world outcomes can feel vast. That\u2019s why WebexOne 2025 \u2014 Cisco\u2019s flagship AI and collaboration showcase \u2014 feels different. If you\u2019re a CX professional tired of \u201chype without substance\u201d and eager for technology that drives measurable improvements in customer journeys and agent performance, San [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":73816,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[55549],"class_list":["post-73815","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-event-news","tag-agentic-ai","tag-agentic-ai-in-customer-service","tag-ai-agent","tag-ai-agents","tag-artificial-intelligence","tag-autonomous-agents","tag-ccaas","tag-chatbots","tag-event","brands_to_track-cisco","brands_to_track-cisco-webex","brands_to_track-webex","editorial_type-interview","intent-evaluation","target_audience-dual"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - 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