{"id":73899,"date":"2025-09-15T15:29:57","date_gmt":"2025-09-15T14:29:57","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=73899"},"modified":"2025-10-19T10:09:34","modified_gmt":"2025-10-19T09:09:34","slug":"salesforce-ceo-calls-out-palantir-as-the-most-expensive-enterprise-software-ive-ever-seen","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/crm\/salesforce-ceo-calls-out-palantir-as-the-most-expensive-enterprise-software-ive-ever-seen\/","title":{"rendered":"Salesforce CEO Calls Out Palantir as “the Most Expensive Enterprise Software I’ve Ever Seen”"},"content":{"rendered":"

Data analytics firm Palantir Technologies is the latest company in the crosshairs of Marc Benioff, Salesforce\u2019s increasingly outspoken CEO.<\/p>\n

Benioff thinks Palantir\u2019s software is overpriced, he told CNBC<\/a> at the Goldman Sachs Communacopia + Technology Conference in San Francisco last week.<\/p>\n

The prices that they charge to their customers; it\u2019s got to be the most expensive enterprise software I\u2019ve ever seen.<\/p><\/blockquote>\n

Moreover, Benioff indicated that, in his view, Palantir\u2019s software lacks the functionality to justify its price point.<\/p>\n

The CEO said: “I\u2019ve been looking at their demos this week, saying: How do they get these prices because I thought I had analytics, I thought I had data management?”<\/p>\n

Salesforce\u2019s customers may be pricking up their ears at his next statement: “Maybe I\u2019m not charging enough.” And that’s after Salesforce hiked its prices earlier this year<\/a>…<\/p>\n

Salesforce vs. Palantir: A Burgeoning Rivalry<\/h2>\n

While Palantir isn’t a brand often discussed in customer experience circles, it is a high-profile data analytics and AI company.<\/p>\n

Indeed, it offers software to help enterprises integrate, analyze, and act on complex, organization-wide datasets.<\/p>\n

As Salesforce continued to trumpet Agentforce and Data Cloud, the overlap has increased. Now, the two vendors will compete for contracts in the public sector, healthcare, finance, manufacturing, and beyond. As Benioff said:<\/p>\n

We compete with them. In fact, we just won a huge deal with the US Army against them.<\/p><\/blockquote>\n

Yet, Palantir is not just another competitor; it’s growing fast. The company reported a 48 percent year-over-year (YoY) revenue jump during the second quarter, compared with ten percent growth at Salesforce.<\/p>\n

That said, Salesforce’s revenue base is much bigger and more complex, so spiky growth is much harder to achieve.<\/p>\n

Salesforce and Jabbing the Competition<\/h2>\n

Over the past 12 months, Benioff hasn’t held back in his criticism of key market competitors.<\/p>\n

For starters, he has made several jabs at Microsoft. Most recently, he criticized its old practice for bundling Teams<\/a> and how that impacted Slack, before Salesforce acquired the messaging and collaboration platform. Benioff has also critiqued Copilot on many occasions, calling it “Clippy 2.0”, saying it had disappointed many customers, and accusing it of “spilling data everywhere.”<\/p>\n

He has also had plenty to say about ServiceNow, comparing their rivalry to McDonald’s vs. Wienerschnitzel last year. With ServiceNow since launching a Unified CRM Platform and Salesforce set to enter the ITSM space, that’s a battle to watch.<\/p>\n

Meanwhile, Benioff has even been critical about Salesforce partner OpenAI\u2019s use of “stolen” training data<\/a>.<\/p>\n

Interestingly, that gloves-off approach may have had an unfortunate consequence: it has opened the door for competitors to go all in after Salesforce<\/a>.<\/p>\n

Kustomer has called out Salesforce\u2019s ticket-based system “rigid” and “outdated”, while Zendesk took aim at the “surprise costs” that swarm many Salesforce implementations.<\/p>\n

Shopify has taken a page out of Benioff\u2019s playbook, calling out Salesforce\u2019s “costly” business practices and boasting about poaching customers.<\/p>\n

At the same time, CRM challenger Creatio has set itself up as a Salesforce killer, referring to a replacement campaign as a \u2018Salesforce Recovery Effort\u2019.<\/p>\n

Yet, it\u2019s tough at the top. Salesforce still leads the Gartner Magic Quadrant for CRM Customer Engagement Center<\/a>, the Forrester Wave for CRM Software, and IDC\u2019s ranking of the world\u2019s biggest CRM providers. As such, perhaps Benioff is perhaps just giving back what Salesforce has received over the years.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Data analytics firm Palantir Technologies is the latest company in the crosshairs of Marc Benioff, Salesforce\u2019s increasingly outspoken CEO. Benioff thinks Palantir\u2019s software is overpriced, he told CNBC at the Goldman Sachs Communacopia + Technology Conference in San Francisco last week. The prices that they charge to their customers; it\u2019s got to be the most […]<\/p>\n","protected":false},"author":11074,"featured_media":73912,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[61014,61016,62063,62064],"class_list":["post-73899","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm","category-customer-analytics-intelligence","category-marketing-sales-technology","category-service-management-connectivity","tag-crm","brands_to_track-salesforce","editorial_type-news","intent-loyalty","target_audience-industry-professional"],"acf":[],"yoast_head":"\nSalesforce CEO Calls Out Palantir as "the Most Expensive Enterprise Software I've Ever Seen" - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers CRM & Customer Data Management news including CRM and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/crm\/salesforce-ceo-calls-out-palantir-as-the-most-expensive-enterprise-software-ive-ever-seen\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce CEO Calls Out Palantir as "the Most Expensive Enterprise Software I've Ever Seen"\" \/>\n<meta property=\"og:description\" content=\"CX Today covers CRM & Customer Data Management news including CRM and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/crm\/salesforce-ceo-calls-out-palantir-as-the-most-expensive-enterprise-software-ive-ever-seen\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-09-15T14:29:57+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-19T09:09:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/09\/unenthusiastic-850.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Nicole Willing\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nicole Willing\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/crm\/salesforce-ceo-calls-out-palantir-as-the-most-expensive-enterprise-software-ive-ever-seen\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/crm\/salesforce-ceo-calls-out-palantir-as-the-most-expensive-enterprise-software-ive-ever-seen\/\"},\"author\":{\"name\":\"Nicole Willing\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/8e1bd49fc15db705ae5c169d08ebe3cc\"},\"headline\":\"Salesforce CEO Calls Out Palantir as “the Most Expensive Enterprise Software I’ve Ever Seen”\",\"datePublished\":\"2025-09-15T14:29:57+00:00\",\"dateModified\":\"2025-10-19T09:09:34+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/crm\/salesforce-ceo-calls-out-palantir-as-the-most-expensive-enterprise-software-ive-ever-seen\/\"},\"wordCount\":583,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/crm\/salesforce-ceo-calls-out-palantir-as-the-most-expensive-enterprise-software-ive-ever-seen\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/09\/unenthusiastic-850.jpg\",\"keywords\":[\"CRM\"],\"articleSection\":[\"CRM & Customer Data Management\",\"Customer Analytics & Intelligence\",\"Marketing & Sales Technology\",\"Service Management & Connectivity\"],\"inLanguage\":\"en-GB\",\"copyrightYear\":\"2025\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cxtoday.com\/crm\/salesforce-ceo-calls-out-palantir-as-the-most-expensive-enterprise-software-ive-ever-seen\/\",\"url\":\"https:\/\/www.cxtoday.com\/crm\/salesforce-ceo-calls-out-palantir-as-the-most-expensive-enterprise-software-ive-ever-seen\/\",\"name\":\"Salesforce CEO Calls Out Palantir as \\\"the Most Expensive Enterprise Software I've Ever Seen\\\" - 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