{"id":74179,"date":"2025-09-24T09:15:04","date_gmt":"2025-09-24T08:15:04","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=74179"},"modified":"2025-10-19T09:58:11","modified_gmt":"2025-10-19T08:58:11","slug":"cxunifiers-2025-an-event-designed-to-unite-customer-experience-teams","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/event-news\/cxunifiers-2025-an-event-designed-to-unite-customer-experience-teams\/","title":{"rendered":"CXUnifiers 2025: An Event Designed to Unite Customer Experience Teams\u202f"},"content":{"rendered":"<p><span data-contrast=\"auto\">Customer experience isn\u2019t a job title, a department, or a project to check off a list.\u202f\u202f<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Instead, the reality customers feel is the result of promises made by sales, marketing, and product, and whether the organization actually delivers on them.\u202f<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">While customers may not like previous-generation bots, doom loops, and long holds, their frustration doesn\u2019t often originate at the helpdesk or contact center. It begins upstream, where misaligned teams, blind spots, and broken commitments quietly set the stage for failure.\u202f\u202f<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">For those working in customer experience, ignoring the connections to sales, marketing, and product means only seeing part of the picture. True customer experience emerges when every part of the organization aligns and delivers together.\u202f\u202f<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/myevents.sprinklr.com\/event\/cxunifiers-2025\/Summary?rt=dS8ibqI69USRbkba-UjCZA\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">CXUnifiers 2025<\/span><\/a><span data-contrast=\"auto\"> is the event that brings together CX teams to do precisely that.\u202f<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"auto\">Welcome to CXUnifiers 2025\u202f<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Attendees will converge on Nashville, Tennessee, over three days <\/span><b><span data-contrast=\"auto\">from September 29 to October 1, 2025<\/span><\/b><span data-contrast=\"auto\">.\u202f\u202f<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The theme, \u201cReimagine Extraordinary,\u201d calls on leaders from across the CX space to work together, challenge the status quo, eliminate silos, and raise the standard for every customer interaction.\u202f<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The agenda for Sprinklr\u2019s CXUnifiers 2025 aims to present the strategies, insights, and innovations that enterprise leaders need to unify disconnected functions and succeed in the next era of customer experience.\u200b\u202f<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Participants can expect access to:\u202f<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Sprinklr\u2019s latest customer experience innovations\u202f<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Hands-on workshops and executive roundtables\u202f<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Real-world case studies from global brands\u202f<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">The speaker lineup features thought leaders, tech innovators, and CX trailblazers from the world\u2019s most recognized brands, including:\u202f<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Rory Read, President &amp; CEO at Sprinklr\u202f<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Heather Garboden, Chief Customer Officer at American Airlines\u202f<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Chris Gantenbein, Senior Director Digital Experience Capabilities at Coca-Cola\u202f<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Madison Leupp, Sr. Manager, Care Engagement at Adobe\u202f<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Kristina Prickett, Director of Community Management &amp; Engagement at Ogilvy\u202f<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<h2><b><span data-contrast=\"auto\">Why Attend CXUnifiers 2025?\u202f<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Keynote presentations will cover the most pressing concerns for industry professionals, such as converging the CX ecosystem, human-AI collaboration, and the future of customer engagement.\u202f<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Meanwhile, fireside chats will offer behind-the-scenes insights from leading organizations on breaking down barriers between teams, aligning them around customer outcomes, and building resilient strategies that earn and maintain trust.\u202f<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">There&#8217;s no need to miss out entirely for professionals who can\u2019t make the event in person, as the keynotes and fireside chats will be livestreamed.\u202f<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">But for on-site attendees, breakout tracks cross various other areas, ensuring something for everyone, including those already going the extra mile to improve cross-functional collaboration and accelerate unified strategies.\u202f<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"auto\">Deep Dives for Every CX Leader\u202f<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Tailored sessions help service, marketing, and insights leaders take critical learnings from the event, with breakout tracks for each. Here\u2019s a quick rundown of the deep dives available across each.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Marketing Track<\/span><\/b><span data-contrast=\"auto\">: Explore how social media has become the frontline of customer experience. Leaders from BMO, Coca-Cola, and AT&amp;T will share strategies for integrating social and care teams to create connected storytelling across every channel.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Service Track<\/span><\/b><span data-contrast=\"auto\">: Learn how to unify speed, personalization, and scale to deliver seamless AI-augmented experiences. Speakers from Caesars, Adobe, The Home Depot, and others will show how service can shift from a cost center to a growth driver.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Insights Track<\/span><\/b><span data-contrast=\"auto\">: Discover how to activate real-time customer feedback and transform data into enterprise-wide intelligence. Executives from Amazon, Walmart, and other global brands will demonstrate how to unify performance metrics and build scalable governance frameworks that support agility.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<h2><b><span data-contrast=\"auto\">More Than Just Keynotes &amp; Deep Dives<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Pre-conference training and a post-event workshop will support attendees to deepen their expertise in an interactive environment and return to their teams with tried-and-tested strategies in hand.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">It\u2019s not all work and no play, however, as CX Unifiers 2025 features a rooftop welcome reception, an evening offsite for music, food, and fun in Nashville on the second day and a final lunch and music reception.\u202f<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The 18:00 welcome reception will give out-of-town attendees time to refresh themselves after arrival. And the lunchtime finish on the final day allows plenty of time to make afternoon or evening departures.\u202f<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Meanwhile, on September 30, the Sprinklr team will recognize and celebrate outstanding brands and individuals who push the boundaries of innovation in CX with the CXUnifier Awards. It will announce winners in nine categories, including Unifier of the Year, AI Innovator of the Year, and many more.\u202f<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">At its core, Spinklr\u2019s flagship event is about coming together. When CX teams are unified, everyone wins, with customer experience going beyond a business function and becoming a competitive advantage.\u202f<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/myevents.sprinklr.com\/event\/cxunifiers-2025\/Summary?rt=dS8ibqI69USRbkba-UjCZA\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Learn more and register for<\/span> <span data-contrast=\"none\">CXUnifiers 2025 here!\u202f<\/span><\/a><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer experience isn\u2019t a job title, a department, or a project to check off a list.\u202f\u202f\u00a0 Instead, the reality customers feel is the result of promises made by sales, marketing, and product, and whether the organization actually delivers on them.\u202f\u00a0 While customers may not like previous-generation bots, doom loops, and long holds, their frustration doesn\u2019t [&hellip;]<\/p>\n","protected":false},"author":11074,"featured_media":74181,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[55549,62064],"class_list":["post-74179","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-event-news","category-service-management-connectivity","tag-event","brands_to_track-sprinklr","editorial_type-interview","intent-discovery","target_audience-industry-professional"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - 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