{"id":74247,"date":"2025-09-25T16:03:21","date_gmt":"2025-09-25T15:03:21","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=74247"},"modified":"2025-10-19T10:09:29","modified_gmt":"2025-10-19T09:09:29","slug":"salesforce-launches-mulesoft-agent-fabric-to-tackle-agent-sprawl","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/contact-center\/salesforce-launches-mulesoft-agent-fabric-to-tackle-agent-sprawl\/","title":{"rendered":"Salesforce Launches MuleSoft Agent Fabric to Tackle \u2018Agent Sprawl\u2019 in Enterprise AI"},"content":{"rendered":"<p>Salesforce has launched <em>MuleSoft Agent Fabric<\/em>, a new tool designed to help enterprises manage the growing number of AI agents being deployed across their organizations.<\/p>\n<p>The solution, part of Salesforce-owned MuleSoft, provides a single platform to register, orchestrate, and monitor AI agents across multiple vendors.<\/p>\n<p>In a nutshell, the solution is intended to combat \u201cagent sprawl,\u201d where disconnected bots and automations create compliance risks and operational inefficiencies.<\/p>\n<p>Customers including Barco, Rush University System for Health, Wynn &amp; Encore Las Vegas, and r.Potential are already using the tool.<\/p>\n<p>\u201cAs AI agents become critical in processes that drive our day-to-day business operations, governance and transparency are non-negotiable,\u201d said <strong>Joris Diependaele, Head of Integration and AI at Barco<\/strong>.<\/p>\n<blockquote><p>MuleSoft Agent Fabric provides the guardrails we need to adopt AI responsibly and securely, without slowing down innovation.<\/p><\/blockquote>\n<p>\u201cWe can retain control over the infrastructure and also leverage our existing ecosystem to build our agentic future,\u201d added <strong>Karthik Palani, Senior Manager Eng &amp; Integrations at Wynn &amp; Encore Las Vegas<\/strong>.<\/p>\n<p>The platform combines a registry of agents, an orchestration broker for multi-agent workflows, governance features for security\/compliance, and a visualizer that maps agent interactions.<\/p>\n<p><strong>An Agentic Influx<\/strong><\/p>\n<p>The launch comes as enterprises increasingly embed <a href=\"https:\/\/www.cxtoday.com\/?s=%22AI+Agent%22\">AI agents<\/a> into customer-facing operations. By offering governance and visibility, Agent Fabric aims to help businesses scale AI without falling into data silos, security gaps, or compliance issues.<\/p>\n<p>In regulated sectors such as healthcare and financial services, those capabilities could be critical if AI is to be trusted.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce has launched MuleSoft Agent Fabric, a new tool designed to help enterprises manage the growing number of AI agents being deployed across their organizations. The solution, part of Salesforce-owned MuleSoft, provides a single platform to register, orchestrate, and monitor AI agents across multiple vendors. In a nutshell, the solution is intended to combat \u201cagent [&hellip;]<\/p>\n","protected":false},"author":11149,"featured_media":74252,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[11850,62063],"class_list":["post-74247","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center","category-marketing-sales-technology","tag-agentic-ai","tag-ai-agents","tag-artificial-intelligence","tag-crm","brands_to_track-mulesoft","brands_to_track-salesforce","editorial_type-news","intent-discovery","target_audience-dual"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Salesforce Launches MuleSoft Agent Fabric to Tackle \u2018Agent Sprawl\u2019 in Enterprise AI - CX Today<\/title>\n<meta name=\"description\" content=\"Clients of the new service include Barco, Rush University System for Health, Wynn &amp; 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